Wells Fargo is seeking a Senior Loan Processor. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.
In this role, you will:
- Work for one of the most successful financial institutions in the world with an extraordinary mission to build a best-in-industry end-to-end global mortgage delivery platform and deliver operational excellence.
- Owner of the customer experience and function as the central point of contact across internal and external partners to close on time.
- Effectively manage pipeline of customers and proactively address all necessary actions to close on time.
- Successfully engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve underwriting conditions.
- Demonstrate excellent spoken and written communication skills and ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
- Effectively handle both inbound and outbound customer and partner calls maintaining high levels of responsiveness and timely follow ups
- Demonstrate active listening skills to accurately capture information and address concerns
- Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
- Collaborate cross functionally with Processing, Closing & Sales teams for seamless communication and customer satisfaction
- Submit loan file to underwriting for review
- Ensure all compliance and underwriting guidelines are met
- Enter loan information into the system
- Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics
- Interact with immediate team, functional area and internal peers
- Act as an escalation point for lower level Mortgage Processors to resolve issues and provide guidance and training
- This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
- Required Qualifications:
2+ years of Customer Service, Loan Administration, Collections, or Sales environment experience, or equivalent demonstrated through one or more of the following: work experience, training, military experience, education
Required Qualifications for Europe, Middle East & Africa only:
Experience in Loan Processing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
In-depth understanding of Home Lending processes - Mortgage production: origination, applications, processing, underwriting, closing, funding
Job Expectations:
The candidate must be willing to work within the US hours.
Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
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What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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