Overview:
The Mortgage Document Review Specialist plays a central role in the end‑to‑end loss mitigation documentation process. This team ensures that every borrower’s workout package is drafted, executed, verified, and recorded with complete accuracy. Depending on placement, you may support document drafting or the processing and verification of incoming borrower documents. This is a great opportunity for detail‑oriented professionals with experience in office operations, document handling, call center/customer support, or branch banking who want to build a career in mortgage servicing and compliance.
What You’ll Do:
You will work within one of two specialized sub‑teams that collectively manage the full lifecycle of loss mitigation documentation.
Document Drafting: Review loan terms coming out of underwriting and generate all required loss mitigation documents using vendor systems. Confirm accuracy against investor rules, underwriting decisions, and state regulations. Perform initial quality checks before sending files to the Quality Control team.
Incoming Mail Processing: Receive executed loss mitigation documents back from borrowers. Validate that signatures, dates, notary acknowledgments, and state‑specific requirements are complete and correct. Scan, code, and upload documents to the system of record, then prepare and route full packages to Quality Control.
Key Responsibilities Across All Teams:
Understand investor waterfalls and documentation standards for loss mitigation.
Receive, review, track, and validate borrower documentation (bank statements, paystubs, hardship letters, benefit statements, etc.).
Request missing or additional documents as needed.
Work closely with the Single Point of Contact (SPOC) team for follow‑ups.
Maintain compliance with internal controls, regulatory requirements, and audit expectations.
Perform additional duties as needed.
What a Day in This Role Looks Like:
Reviewing physical and digital loan packages
Working in multiple internal and vendor systems
Checking documents for completeness, accuracy, and compliance
Communicating with internal partners (processors, QC, SPOCs)
Identifying missing pieces and preventing downstream issues
Ensuring documents are correctly drafted, executed, routed, and recorded
This role is highly detail‑oriented, process‑driven, and ideal for individuals who enjoy structured workflows.
Education and Experience Required:
A combined 2 years of higher education and/or work experience
Education and Experience Preferred:
Office operations or document processing
Call center, customer service, or branch banking
Handling physical documents and navigating multiple computer systems
Strong multitasking and organizational skills
Excellent attention to detail and critical thinking
Proficiency with word processing and spreadsheet applications
Knowledge of M&T systems (helpful but not required)
Work Model & Location:
This is a hybrid role requiring four days in-office per week.
Eligible candidates must live within reasonable commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068.
Work Schedule & Availability Requirements:
Regular Schedule: Monday-Friday. Flexible start time between 7:00am and 8:00am. 8 hour workday with a 30 minute lunch break.
Possible Overtime: Mandatory overtime may be required at times based on workload. Overtime hours may include longer shifts during the week and/or possible Saturday shifts from 8:00am to 12:00pm.
Why This Role Matters:
As a Mortgage Document Review Specialist, your work ensures that every borrower’s loss mitigation workout is executed correctly and meets investor and regulatory standards. You are a key safeguard in protecting both the customer and the bank, and you help make home retention possible.
#LI-111
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationGetzville, New York, United States of AmericaM&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
-
Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
-
Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
-
Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
Similar Jobs
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
