Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Closing Coordinator is an entry-level operations role responsible for supporting refinance loan closings from scheduling through post-disbursement reconciliation. This role exists to ensure closings are scheduled accurately and on time, required disclosures are properly delivered and acknowledged, and loan files are reviewed for fee, escrow, and payoff accuracy prior to closing. The Closing Coordinator works directly with borrowers, processors, internal closing partners, and title companies to support a smooth, compliant closing experience and reduce downstream post-close issues.
What you’ll do
Contact borrowers within established SLAs via phone and email to confirm closing dates, times, and locations
Review loan files to ensure all required parties have received and acknowledged the Closing Disclosure
Send initial Closing Disclosures when required parties have not yet been properly disclosed
Communicate directly with borrowers regarding closing logistics and expectations
Enter and maintain accurate closing scheduling information in internal systems
Send closing scheduling notifications to title companies and confirm receipt
Escalate loans to Loan Officers, Closers, or Processors when borrowers are unresponsive or issues may impact closing timelines
Review loans in the pre-balance pipeline to support loan readiness for processing
Update title fees in the system based on fee sheets received from processors and title companies
Review escrow and prepaid items to ensure they are set up accurately in the loan file
Review payoff documentation to confirm amounts are current and not expired prior to closing
Monitor the ALTA reconciliation pipeline after loan disbursement
Reconcile the final signed Closing Disclosure with the Final ALTA received from the title company
Provide consistent, high-quality customer service to borrowers throughout the closing process
Perform additional duties as assigned to support closing operations and business needs
Support varying work hours and overtime as required to meet operational demands
What you’ll need
High school diploma or equivalent
Strong written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced, deadline-driven environment
High attention to detail with a strong commitment to accuracy
Comfort reviewing loan documents and working within mortgage systems
Ability to collaborate effectively with borrowers, title partners, and internal operations teams
Flexibility to work varying schedules and overtime as required by business needs
Nice to have
Prior mortgage industry experience, particularly in closing, processing, or post-close support
Experience working in Encompass or a similar loan origination system
Familiarity with escrow, prepaid, payoff, or title fee components of mortgage loans
Top Skills
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions.
Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world.
For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way.
At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
Gallery
SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
