MOO - Customer Experience Manager (Salary)

Full time position, 40 hrs/wk (Grade 20, Base). Must be available to work a flexible schedule which will include evenings and weekends, in addition up to two weeks of "Mandatory New Hire Orientation & Training" located at the Administrative Offices in Norman.

POSITION SUMMARY:

Plans, organizes and manages the activities, staff and services of the Moore Public Library; provides outstanding and high-level customer service to all customers; working knowledge in the operation of computers and standard office software products.  Works under the direction of the Moore Branch Manager; performs other duties as assigned.

Education and/or experience:

• Bachelor’s degree;
• MLS or MLIS from ALA accredited college or university preferred;
• Three years relevant library or related experience;        
• Three years supervisory experience preferred;
• Equivalent combination of technical training, education, and/or experience may be considered;
•  Valid driver’s license with safe driving record.

Knowledge, skills and abilities:

• Demonstrated ability to effectively support leadership teams in process improvement, change management, team development and effectiveness, conflict resolution, and problem solving;
• Ability to identify, create, and put into action multiple departmental and organizational improvements and projects while working in a collaborative and consultative manner;
• Demonstrated ability to provide effective leadership and to influence, partner with, and coach others;
• Demonstrated ability to communicate within all levels of an organization matched with strong verbal, written, presentation, and one-on-one communication skills;
•  Strong service orientation with a positive attitude;
• Ability to work independently, be flexible and thrive in a fast-paced work environment;
• Ability to establish and maintain effective working relationships;
• Listens effectively and communicates in concise, tactful, respectful manner both orally and in writing;
• Lift up to 25 lbs., retrieve and replace items from floor to at least 5 ½ feet height;
• Works a flexible schedule which may include evenings and weekends based on fluctuating branch/department demands.

APPLICATIONS:
Applications accepted July 31 through August 17, 2026.  Résumé alone is not sufficient; completed online application form is required. To apply for this position visit www.pioneerlibrarysystem.org – click About, Careers link at top of page.
 

Pioneer Library System is an Equal Opportunity Employer.
All employees and qualified applicants will receive consideration for employment without regard to race, color, religious belief, sex, age, national origin, disability, sexual orientation, veteran status, genetic information or any other category protected by the law.

Pioneer Library System will make all reasonable accommodations in the application and employment processes.  If you need a reasonable accommodation, please contact Elissa Fox at 405-801-4506, or [email protected].

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