Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
As a Monogramming and Digital Trade Assistant, you will be responsible for fulfilling all internet orders for personalisation embroidery, ensuring a 3–4 day turnaround on all products. You will complete customer orders to the highest quality standards while maintaining production efficiency and supporting the wider team as needed.
This role is a 3 month contract to cover our Christmas peak.
DUTIES & RESPONSIBILITIES:
· Take ownership of all internet orders for personalisation embroidery, ensuring timely and accurate fulfilment. Proactively manage workload priorities to meet turnaround targets.
· Operate embroidery equipment and machinery safely and responsibly, in line with Health & Safety policies.
· Follow instructions and monitor work practices to ensure all personalisation meets agreed specifications.
· Maintain continuous production and adhere to quality procedures, following company guidelines.
· Accurately scan work in and out of the appropriate areas.
· Maintain a clean, organised, and safe work environment.
· Be open to training and development in all skills required for the role.
· Support other areas of the department and demonstrate a willingness to learn new skills.
· Control stock levels of materials and equipment required for production.
· Liaise with internal and external customers via email in a professional manner.
· Troubleshoot and resolve issues, including direct communication with the monogramming machine manufacturer when necessary.
Culture:
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability:
- As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.
Team:
· Participate actively in team meetings.
· Collaborate effectively with all key stakeholders to achieve shared goals.
Skills and Experience required:
· Enjoys working as part of a team and demonstrates a flexible approach to supporting others.
· Proven ability to produce accurate work with strong attention to detail.
· Able to work to high quality standards and remain calm under pressure.
· Excellent prioritisation skills, with the ability to adapt plans as priorities change.
· Computer literate, with good knowledge of Microsoft Outlook.
· Strong problem-solving skills and willingness to learn new processes.
The embroidery machine used in this role can cause strong electromagnetic interference and may not be suitable for candidates with a pacemaker fitted.
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at
[email protected].
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