Role Title: KYC Specialist
Role Summary:
The KYC Specialist is responsible for conducting end-to-end KYC reviews for SME and Corporate Banking clients, including onboarding, periodic reviews, enhanced due diligence (EDD), and event-driven reviews.
The role involves reviewing customer information and documentation, assessing AML/KYC risks, engaging customers to obtain required information, and working with internal stakeholders to ensure regulatory requirements are met.
Primary responsibilities:
- Review KYC information and documentation to ensure completeness and compliance with regulatory requirements.
- Conduct KYC/CDD and EDD reviews, including background checks, customer interviews, business assessments, and AML risk profiling.
- Perform periodic and event-driven reviews of customer profiles.
- Engage customers to obtain required KYC information and supporting documents, and address related queries or clarifications.
- Support AML activities, including screening reviews and transaction monitoring investigations, and obtain additional customer information where required.
- Assess customer responses, identify information gaps, and follow up where necessary.
- Collaborate with Compliance, AML, Operations, and other stakeholders to resolve KYC-related issues and escalations.
- Support process improvements, UAT, MI/reporting, training activities, and ad-hoc projects.
Summary of Requirements:
- Minimum 2 years of KYC Operations experience supporting SME and/or Corporate Banking clients, including UBO identification and ownership structure drill-down.
- Good knowledge of Singapore AML/CFT regulations and guidelines.
- Hands-on experience in KYC/CDD, EDD, periodic reviews, and customer risk assessment.
- Fluent in English and Mandarin (spoken, written, and reading) to support Hong Kong and Taiwan markets.
- Strong communication, stakeholder management, and customer service skills.
- Able to organize and prioritize workload and deliver within deadlines with minimal supervision.
- Collaborative, accountable, and proactive with strong problem-solving skills.
- Client-facing experience preferred; AML/KYC certification is an advantage.
- Candidates with a short notice period or immediate availability are preferred.
Hours of Operation
The hours of operation will be 9am to 6pm, Monday to Friday. Bank holiday will follow Singapore public holidays calendar. There may be shift and overtime required for weekends or national holidays according to business requirement. Both parties need to align and mutually agree on such changes and plan in advance. Overtime rates if any be charged only when productivity targets are met, and also when the personnel gaps in the team (if any) are duly filled.
Skills Required
- Minimum 2 years of KYC Operations experience
- Experience working with SME or corporate banking clients
- Proficiency in Singapore AML/CFT regulations and guidelines
- Fluent English communication skills, both verbal and written
- Fluent Mandarin, including reading and writing
- Ability to organize and prioritize workload and meet deadlines with minimal supervision
- Ability to collaborate with internal stakeholders and build rapport with customers
- Client-facing experience
- AML certification
- Immediate availability
What the Team is Saying
Capco Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is considered strong, with medical, dental, and vision commonly provided alongside mental-health resources and wellbeing programs. Multiple plan options and generally good coverage quality are highlighted.
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Leave & Time Off Breadth — Vacation/PTO is a standout, with generous allotments and, in some cases, unlimited sick leave, plus programs intended to help employees recharge. Flexible work arrangements are also emphasized, supporting work-life balance.
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Retirement Support — Retirement offerings include a 401(k) with company matching in the U.S., alongside life and disability insurance in many regions. These elements round out a solid financial benefits package.
Capco Insights
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Capco Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
