An Award-Winning Celebratory Culture That Recognises You
EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
Flexibility That Supports Your Life
After your probation (subject to performance), you have the flexibility to work from home along with the choice between:
- Monthly rostered days off, or
- A 9-day fortnight
giving you more control over your time and work life balance.
Grow With a Specialist Organisation
Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.
Make a real difference in people's lives with EML
Looking for a role that gets you out from behind a desk and into the community?
We are seeking a Mobile Case Manager for a 18- month secondment to support workers and employers across Coffs Harbour, Grafton, Port Macquarie and surrounding areas. This role is ideal for Allied Health Professionals, or experienced Case Managers who enjoy building relationships and making a genuine difference in people's recovery journeys.
As a Mobile Case Manager, you will spend your time meeting face-to-face with workers, employers and treatment providers, helping people recover from injury and successfully return to work. No two days are the same, and you'll have the opportunity to make a meaningful impact through early intervention and personalised support.
You’ll have the flexibility to manage your day across the region and connect directly with the people you support. Travel will vary depending on your caseload and location, with occasional travel of up to 3 hours each way. Overnight accommodation will be provided where required. To support you while you’re on the road, you’ll be provided with a laptop, mobile phone and either a fleet vehicle or car allowance.
What You’ll Be Doing
- Conduct community-based visits at worksites or medical clinics to meet with injured workers, employers and providers in the community and provide tailored support.
- Build strong relationships with stakeholders to help achieve positive recovery and return-to-work outcomes.
- Utilise your rehabilitation, allied health or case management expertise to identify and overcome barriers to recovery.
- Travel throughout the region to approximately 8 visits per week to provide face-to-face support for injured workers throughout their workers compensation journey
What We’re Looking For
- Previous experience in Rehabilitation or Return to Work, with demonstrated background as a Rehabilitation Consultant, Allied Health Professional, or experienced Workers Compensation Case Manager
- Strong attention to detail, stakeholder engagement, relationship building skills with a passion for helping people
- Knowledge of the NSW workers’ compensation legislation or understanding of medical terminology is advantageous but not mandatory
- Ability to listen and understand the needs of people recovering from an injury and knowledge of how to maximise recovery and return to work
- Current unrestricted NSW Driver’s License and access to a vehicle with a 5-star ANCAP safety rating.
Why You’ll Love Being Part of EML
You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:
- Hybrid work options for better balance.
- Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
- Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
- Corporate wellbeing program, including gym and health insurance discounts.
- Comprehensive learning and development tailored to help you grow.
- More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
- Company-wide celebration events that keep us connected.
- Annual incentive scheme + regular salary reviews.
Ready to Make an Impact?
If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.
Apply now and help people get their lives back.
Skills Required
- Strong rehabilitation / return-to-work experience (Rehabilitation Consultant, Allied Health Professional, or experienced Workers Compensation Case Manager)
- Knowledge of NSW workers' compensation legislation and regulations
- Effective listening and conflict resolution skills
- Ability to understand needs of people recovering from physical or psychological injury and maximise recovery/return-to-work
- Excellent attention to detail, organisational skills, written and verbal communication
- Current unrestricted NSW Driver's Licence
- Capacity to travel across the region (maximum travel time up to 3 hours one way) and undertake approximately eight visits per week
- Allied Health background and understanding of medical terminology and injury recovery timeframes
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
