JOB DESCRIPTION: MLRO (Money
Laundering Reporting Officer) - Compliance
Officer
Location: Belgrade,
Serbia, on-site
Employment: Full-time Reports to: CEO / Board of Directors
About the Client
Our client is an emerging global payments
company operating under an MSB framework, focused on providing secure and
compliant payment processing solutions for ecommerce merchants across various
verticals, including higher-risk industries. As they expand into new regions
(EU, UK, and Asia), they are strengthening their compliance and AML governance
structure.
They are seeking an experienced MLRO (Money Laundering
Reporting Officer)- Compliance Officer to establish, lead, and develop their
compliance function in Belgrade.
Requirements
KEY RESPONSIBILITIES
1. Regulatory Compliance & Reporting
• Act as the primary Money Laundering
Reporting Officer (MLRO) for the
company.
• Ensure full compliance with AML/CTF
regulations, internal policies, and industry
standards.
• Prepare and file SARs/STRs and maintain
communication with relevant
authorities.
• Maintain all regulatory records and ensure
timely reporting to regulators and
banking partners.
• Design, implement, and maintain the company’s AML/CTF
program.
• Conduct and update enterprise-wide risk
assessments and merchant risk scoring
models.
• Oversee KYC/KYB onboarding, enhanced
due diligence (EDD), sanctions
screening, and ongoing monitoring.
• Ensure effective transaction monitoring and
develop rule-based risk controls.
• Serve as the primary compliance contact for acquiring
banks, regulators,
auditors, and PSP partners.
• Prepare compliance documentation, policies,
and risk assessments required for
onboarding with financial institutions.
• Lead audits, compliance reviews, and risk
assessments requested by acquiring
partners.
• Approve or decline merchants based on risk
profile and AML considerations.
• Evaluate high-risk verticals (e.g., gaming,
crypto, forex, nutraceuticals) and apply
EDD procedures where needed.
• Monitor merchant activity to ensure business
practices match approved use
cases.
• Oversee and mentor AML analysts, compliance
officers, and risk specialists as
the team grows.
• Support future expansion into EU, UK (SPI),
and Asian licensing frameworks.
• Continuously improve the compliance culture
within the organization.
What We Do
WorkaNova is a global business-process-outsourcing (BPO) and customer-experience specialist serving iGaming operators and other companies. It provides multilingual live-chat, email and ticket support, second-line support, quality assurance, VIP player support, sales, technical support, and back-office services. The company builds dedicated teams, manages service levels and reporting, and supports partners across international markets and multiple time zones.








