Managed IT Services Onboarding Engineer

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

• Collect and document essential knowledge required to support the Client Service Desk, ensuring accurate and timely entry into the ticketing system.
• Manage and monitor outstanding tickets for the MITS Onboarding team, identifying appropriate resources, coordinating with stakeholders, and scheduling follow-up actions.
• Assist with billing accuracy and license management for multiple platforms and services, including Barracuda, Duo, KnowBe4, QuickHelp, AvePoint, Sophos, and ProofPoint.
• Maintain, update, and improve Knowledge Base articles to ensure accurate, current, and helpful documentation for both clients and internal teams.
• Work collaboratively with internal teams—including onboarding, support, sales, and account management—to ensure a smooth and seamless onboarding experience for clients.
• Own and maintain the Client Fulfiller licensing process, partnering closely with the internal ServiceNow team to ensure proper configurations, accurate role assignments, and timely communication to stakeholders.
• Work closely with the Client Service Desk and MITS Onboarding team to document changes in documentation needs, process updates, and knowledge-sharing strategies.
• Support the User Provisioning team by setting up new users and processing terminations in accordance with detailed procedures, security requirements, and compliance standards.
• Ensure efficient user setups and terminations by keeping User Provisioning Knowledge Base content complete, updated, and aligned with current processes.

At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html. 

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].