Missouri Program Director

BASIC FUNCTION

The function of the Missouri Program Director plays a vital role in the Missouri region by providing both administrative support to staff as well as providing direct therapy services with consumers. Their objective is to oversee the Missouri program while ensuring that therapists are equipped with the necessary resources and guidance to deliver effective services to consumers.

SPECIFIC DUTIES

• Maintain a comprehensive understanding of the Missouri Brain Injury Waiver program, including its services, provider requirements, and participant eligibility criteria.

• Provide support to teams and ensure adherence to all philosophical principles and aspects of service delivery.

• Ensure consumers receive high-quality customer service by responding to concerns, resolving issues promptly, and promoting a positive consumer experience.

• Stay updated with industry trends and best practices related to brain injury waiver programs and incorporate this knowledge into Missouri program development and improvement efforts.

• Foster effective communication and collaboration among therapists, teams, and program participants to ensure a cohesive and inclusive service delivery approach.

• Provide constructive feedback and performance reviews for therapists and teams to support their professional growth and development.

• Assist as needed with intakes for new referrals requesting services in Missouri.

• Compile and send reports as requested to state waiver managers/service coordinators and Vice President of Services.

• Collaborate across departments with the Director of Intake Coordinators, Authorizations, and Billing to coordinate service delivery.

• Participate in regular training, conferences, and webinars on disability, benefits, brain injury services, and related issues.

• Demonstrate a willingness to serve on agency and interagency task groups as  requested.

• Encourage consumer self-advocacy and provide systems advocacy as it relates to the Americans with Disabilities Act (ADA). Educate community members and organizations on systems change and inclusion on a regular basis.

• Perform other duties as assigned by Vice President of Services.

SKILLS NEEDED

• Must have proven commitment in the belief that all people with disabilities are entitled to full community inclusion.
• Experience working with people with disabilities in independent living settings.
• Must be a self-starter, have excellent time management skills, ability to prioritize and
• ave a track record at finding innovative solutions to difficult problems.
• Ability to deal professionally with all members of team and all outside entities including consumers’ families and/or guardians.
• The ability to engage and collaborate with state waiver managers, legislators, and other relevant stakeholders.
• Must be flexible with scheduling and be able to change from one task to another
• ithout loss of efficiency or composure.
• Excellent verbal and written communication skills.
• Ability to meet deadlines.

• Excellent computer proficiency. Competence with Excel, PowerPoint, and other general technology.
• Requires good verbal skills and listening ability; ability to speak to large groups of people.
• Must be open to occasional travel.
• Must be able to read and write lengthy reports when required.
• Reliable transportation in and around the community.

EDUCATION AND EXPERIENCE

• Successful completion of an accredited program in one of the following fields:
• ccupational therapy, Physical therapy, or Speech-Language Pathology
• Must be currently licensed in the state of Kansas or Missouri at the time of hire and obtain licensure in the other state upon hire.
• Experience working with people with disabilities is appreciated.

DECISION MAKING

• Prioritizing decisions that contribute to growth and development opportunities.
• Decisions related to consumer priorities and advising therapists.
• Maintain professional boundaries with all entities, consumers, and staff. Ensure the adherence of professional boundaries of therapists in the community.
• Make reports as needed on incidents of abuse, exploitation and/or neglect to adult and/or Child Protective Services (APS, CPS).

RELATIONSHIPS

• Internal: Daily with consumers, families/guardians, and staff.
• External: Regularly with outside agencies, state entities, and national associations

SUPERVISION

• Latitude is giving to determine approaches, procedures and methodologies for accomplishing department objectives.  Work is reviewed based upon specific duties, timelines and quality of work.
• Supervision from and reports to: Vice President of Services.
• Supervises therapy staff in the Missouri region.

EMOTIONAL EFFORT
Although communityworks provides a fun and supportive atmosphere, at times, the position requires high emotional effort and frequent short deadlines.
Work environment can be hectic with periods of high stress.

MEASUREMENT OF SUCCESS

• Completion of required duties, documentation and reports on time.
• Degree of confidence from the Vice President of Services in the execution of responsibilities.
• Positive and professional relationships with all internal and external contacts.
• Whether or not the program meets or exceeds quarterly and annual program goals.
• Feedback from constituents including consumers, families, and other agencies.