MIS Support and Training Analyst

Title: MIS Support and Training Analyst
Location: Sefton
Division: ICT and MIS Support
Reports to: MIS Manager
•  Are you ready to drive digital transformation and innovation within a dynamic organisation focused on  delivering exceptional public services?
 
•  Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?
• Do you want to have the opportunity to develop and implement schools’ administrative software, providing technical and management information support to schools, ensuring effective implementation and continuing operation of management information systems?
If so, we would love to hear from you!
ABOUT US
Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.
OUR VALUES
Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.
Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.
Innovation: we bring together the right technologies and services to design solutions that work.
Passion: we are passionate about - and dedicated to - public services and improving people’s lives.
THE ROLE
Key responsibilities
The MIS Support and Training Analyst is a vital role within Agilisys and this role will promote the effective use of ICT and MIS within schools and provide day to day comprehensive support.

Specific duties

Depending on the project, you will need to be comfortable doing the following:

• Provide telephone, remote and onsite support across the entire range of supported MIS software modules
• Complete relevant documentation and service desk calls in accordance with the MIS SLA which is in place
• Be responsible for the support of the MIS Systems
• Upgrade and installation of ESS software, including implementing and co-ordinating new systems as necessary
• Provide support for the ESS FMS product as required by schools through call logged with the service desk
• Maintain a high level of expertise with MIS products both those that are currently in widespread use and others that may become significant for the work of schools
• Create or develop training and support materials for supported MIS software and ensure that these are kept up-to-date and regularly reviewed
• Deliver training courses in a range of software modules to a high standard monitored by course evaluation questionnaires
• Evaluate and pilot new software and share the development through training and software releases
• Provide training for colleagues on new developments within areas of specialist expertise
• Promote the effective use of MIS to raise standards in schools and make recommendations for improvement
• Provide effective and efficient advice and support to the LA, Headteachers, School Business Managers and other school staff on a continuing basis in relation to MIS (SIMS/Arbor)
• Attend attending conferences, seminars and meetings as requested
• Contribute to the co-ordination of management information provision through school MIS systems and via the central IT systems in accordance with both LA and external timescales driven by the Department for Education policies, etc.
• Assist with effective e-communications between the schools’ management information systems and the LA’s systems
• Identify schools’ changing needs in relation to their data management requirements and make recommendations for change

Opportunity
This role is an excellent platform for experienced professionals to take their career to the next level. As a MIS Support and Training Analyst, you will have the opportunity to work in a challenging and rewarding role, providing comprehensive support to schools and enabling them to maximise the use of ICT systems. 
ABOUT YOU
The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.
The Ideal Candidate

• A minimum of 3 years experience working with MIS(Sims, FMS and Arbor) solutions in a school or support team
• Experience of delivering training courses
• Proven experience in Incident and Problem management processes
• Good understanding of MIS and IT support issues
• Good knowledge of Microsoft Office
• Experience of solving IT software problems
• Experience of providing support, advice and training in the use of MIS systems
• Knowledge of schools procedures, working practices and statutory requirements
• Relevant experience in the education sector preferred
• Good working knowledge of MIS software areas: Core (Pupil Data, SEN, Statutory Returns, Reporting, etc), Curriculum (Assessment Manager, Nova, Exams), Resources (Personnel, FMS)
• Excellent customer relationship skills
• Ability to communicate clearly both in writing and orally to different audiences
• Ability to prepare and run effective training courses
• Ability to work on own initiative and a part of a team
• Ability to work flexibly and respond to changing solutions
• Ability to identify problems and implement solutions
• Ability to respond to the changing needs and priorities within the education environment
• Ability to write clear concise instructions/training manuals

WHAT WE CAN OFFER YOU:
This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.
Benefits include:
• Enhanced Pension Scheme
• Health Insurance
• Life Assurance
• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
• 25 days annual leave (with the option to buy more)
PROCESS
Simply submit your CV.
By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing [email protected] – but please note that this means we will no longer consider you for the role you have applied for.
We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.
Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.