You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
external MIS Specialist
MIS
- Provide support and maintenance to existing management information systems (MIS)
- Generate and distribute management reports in accurate and timely manner
- Provide recommendations to update current MIS to improve reporting efficiency and consistency
- Perform data analysis for generating reports on periodic basis
- Develop and support MIS system for performance management and internal communication
- Provide strong reporting and analytical information support to management team
- Generate both periodic and ad hoc reports as needed
- Participate in cross-functional meetings to resolve recurring MIS related issues
- Provides analytical support for special projects
KEY COMPETENCIES:
- Expert user of Excel
- Strong problem solving and analytical skills.
- Ability to produce meaningful results from data.
- Experience in consolidating and analyzing data sources.
- Understanding of queuing theory and Call Centre mathematics.
- Excellent written and verbal communication skills.
- Superior collaborative working abilities.
- Attention to detail and in-depth planning, organizational and time management skills.
- Comfortable learning new applications quickly with minimal direction.
- Experience forecasting in call center environments
- Tableau Developer
- Experienced user of VBA and/or Tableau
- IEX/Nice user
ASSETS:
- Experience in using large databases with complex relationships between tables
- Experience in daily monitoring in a call center environment
- Strong familiarity with Call Centre scheduling software such as IEX
Job Category:
Call Centre
Posting End Date:
27/03/2025
What We Do
A UK company, Sun Life Financial of Canada is focused on building excellent customer service by offering the highest levels of customer care. We have been serving customers in the UK for over 100 years
