This HR Delivery Specialist is responsible for leading and optimizing HR delivery processes to ensure the efficient and effective execution of HR services across the organization. This role serves as a strategic partner in aligning HR operations with broader organizational goals, driving continuous improvement, and maintaining high standards of service quality. The HR Delivery Specialist plays a critical role in overseeing complex projects, fostering strong relationships with internal and external stakeholders, and ensuring compliance with legal and organizational standards. This position is vital in mentoring and developing team members, leveraging data-driven insights, and championing innovative solutions to meet evolving HR needs.
What you will do
- Oversee and execute complex HR delivery tasks, ensuring full compliance with advanced standard processes and procedures.
- Lead the analysis and optimization of HR processes and tools, driving strategic improvements and innovations.
- Spearhead HR delivery projects, ensuring alignment with organizational goals, best practices, and critical timelines.
- Cultivate collaborative relationships with internal stakeholders to align HR services with evolving business needs.
- Strengthen partnerships with external stakeholders, including local vendors, to uphold exceptional service quality.
- Ensure comprehensive documentation of HR processes, projects, and improvements, maintaining high standards.
- Mentor and develop junior team members, fostering expertise in HR delivery tasks and leadership skills.
- Utilize data-driven insights to monitor, report, and enhance HR service delivery for sustainable improvements.
- Resolve complex escalated issues and ensure SOX compliance; oversee invoicing processes.
- Lead candidate sourcing, selection, and onboarding initiatives, ensuring strategic alignment.
- Draft and review employee offers, contracts, and agreements within a sophisticated framework.
- Deliver advanced learning and remuneration administration services, ensuring alignment with organizational strategy.
- Oversee payroll systems and local HR tools, conducting in-depth troubleshooting and root cause analysis.
- Solve complex administrative and interface problems, ensuring seamless operations.
- Lead the development and updating of reference guides and work instructions.
- Direct participation in HR system tests (UAT, business testing) and oversee functional customization efforts.
- Provide strategic operational knowledge to projects, manage data uploads, and oversee interfaces between SuccessFactors and supplier systems.
- Generate, analyze, and present complex ad hoc reports and statistics; perform thorough data audits and corrections.
- Ensure comprehensive legal compliance in data management, setting standards for the organization.
You will bring
- Extensive knowledge of HR processes, policies, and strategic best practices.
- Strong analytical and problem-solving skills with the ability to drive process improvements.
- Advanced project management skills, with experience in leading complex projects.
- Excellent communication and interpersonal skills for effective stakeholder management.
- Proficiency in HR software and tools, with the ability to oversee system customizations.
- Proven leadership and mentoring capabilities, fostering team development and growth.
- Ability to manage complex administrative and operational challenges effectively.
- Expertise in data analysis and reporting, with a focus on continuous improvement and compliance.
- Strong organizational skills with attention to detail and accuracy.
Valuable Experience
- Bachelor's degree in Human Resources, Business Administration, or a related field; a master's degree or relevant certifications (PHR, SPHR, SHRM-CP/SHRM-SCP) is a plus.
- Minimum of 8-10 years of experience in HR delivery or a related field, with a track record of leading complex projects.
- Demonstrated experience in process analysis and strategic improvements.
- Extensive experience in engaging with both internal and external stakeholders, including vendors.
- Proven ability to manage and mentor teams effectively.
- Experience with SOX compliance and advanced HR system management.
- Experience in ensuring legal compliance in data management and reporting.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Philippines (PH) || Taguig Bonifacio Global City
Req ID: 780287
Skills Required
- Extensive knowledge of HR processes, policies, and strategic best practices
- Strong analytical and problem-solving skills
- Advanced project management skills
- Excellent communication and interpersonal skills
- Proficiency in HR software and tools
- Proven leadership and mentoring capabilities
- Ability to manage complex administrative and operational challenges
- Expertise in data analysis and reporting
- Strong organizational skills
- Bachelor's degree in Human Resources or related field
- Minimum of 8-10 years of experience in HR delivery or related field
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — The U.S. 401(k) includes an automatic 3% company contribution plus matching (100% of the first 3% and 50% of the next 2%) with immediate vesting. An employee stock purchase plan and legacy pensions in some groups strengthen long‑term savings.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and a dedicated volunteer day are offered. Time‑off allotments can increase with tenure and are complemented by hybrid work where roles allow.
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Healthcare Strength — Medical, dental, vision, and mental‑health support are part of a comprehensive health and wellbeing offering. Wellness initiatives such as onsite gyms, fitness classes, and EAP access are available in certain locations.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
