The MIS Executive plays a key role in managing business information systems and ensuring smooth data flow across departments. They are responsible for collecting, consolidating, and validating data from multiple sources, preparing daily/weekly/monthly reports, and creating dashboards to support management decision-making. The role also involves analyzing performance trends, identifying gaps or process improvements, and ensuring data accuracy in all reports. Additionally, the MIS Executive coordinates with different teams to understand reporting needs, automates repetitive tasks where possible, and maintains databases for efficiency and reliability.
ResponsibilitiesEssential Duties & Responsibilities:
- Manage the scheduling/forecasting process of the program
- Create agent schedules, IDPs and make necessary adjustments as necessary
- Acts as backup for the WF Manager
- Manage employee information changes inside WFO system
- Communicate effectively with internal and external customers
- Responsible for balancing staffing requirements with operational efficiencies and financial goals
- Efficiently manage intra-day staffing and service level
- Provide timely, accurate reports on intra-day performance
- Monitor and drive schedule adherence
- Perform other duties and assignments as directed
Skills Requirements:
- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
- Solid critical thinking, problem solving, and interpersonal skills
- Demonstrates ability to give and receive feedback with peers and business partners
- Ability to work independently with minimal supervision
- Must demonstrate sound arithmetic, analytical and problem solving ability.
- Ability to adapt to workload and multitask with attention to detail in a dynamic environment.
- Excellent verbal, written and comprehension skills
- Ability to scrub, dissect and shape data, create customized reports.
- Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
Graduate
About UsSkills Required
- Graduate degree or completion
- Strong Microsoft Excel skills
- Ability to scrub, dissect, shape data, and create customized reports
- Sound arithmetic, analytical, critical-thinking, and problem-solving ability
- Ability to prioritize workloads, meet deadlines, and multitask with attention to detail
- Effective verbal, written, comprehension, interpersonal, and communication skills
- Ability to work independently with minimal supervision
- Ability to give and receive feedback from peers and business partners
- Ability to adapt in a dynamic work environment
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
