The Role
Manage customer-related data, maintain CRM and ticketing records, generate recurring reports, track customer success KPIs, analyze feedback and support trends, and provide insights for improving engagement and service quality. The role also involves automating reporting tasks using Excel and other tools, coordinating data sharing across teams, and identifying process improvements.
Summary Generated by Built In
Job Title: MIS Executive – Customer Success
Location: Onsite, Hyderabad
Department: Customer Success
At Zotok.ai, we are revolutionizing the supply chain industry with AI-powered solutions. Our mission is to simplify and optimize processes, empowering businesses with data-driven insights. We are looking for a MIS Executive to support our Customer Success team by managing data, generating reports, and ensuring smooth information flow to enhance customer experience.
As an MIS Executive in the Customer Success department, you will be responsible for managing customer-related data, tracking key performance metrics, and providing reports to help improve customer engagement. Your analytical skills will help streamline operations, ensuring our customers receive the best support and experience with Zotok.ai’s solutions.
Job Responsibilities:- Data Management: Maintain, update, and organize customer data in the MIS system.
- Report Generation: Develop and share daily, weekly, and monthly reports on customer interactions, support tickets, and product usage.
- Performance Analysis: Track key KPIs (such as customer retention, response times, and issue resolution rates) and provide insights for improvement.
- Customer Insights: Analyze customer feedback, trends, and support requests to assist the Customer Success team in enhancing services.
- Automation & Optimization: Work on automating repetitive reporting tasks using Excel, or other reporting tools.
- Cross-Team Collaboration: Coordinate with Customer Support, Product, and Sales teams to ensure smooth data sharing and decision-making.
- CRM & Ticketing System Management: Maintain accuracy and completeness of data in the CRM and support tools.
- Process Improvement: Identify gaps in data reporting, suggest improvements, and implement best practices to enhance efficiency.
- Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field.
- MBA in any specialization is preferred.
- 1-3 years of experience in MIS, Data Analysis, or a similar role (preferably in a SaaS or customer-facing environment).
- Proficiency in Excel (Advanced), Google Sheets, SQL, and CRM tools.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills to present data insights clearly.
- Ability to work in a fast-paced environment and handle multiple priorities.
Why Join Us?
Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, we're at the forefront of this transformation, pioneering India's very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions.
Skills Required
- Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field
- MBA in any specialization
- 1-3 years of experience in MIS, data analysis, or a similar role
- Advanced proficiency in Excel
- Proficiency in Google Sheets
- Proficiency in SQL
- Experience with CRM tools
- Strong analytical and problem-solving skills
- Excellent communication skills for presenting data insights
- Ability to work in a fast-paced environment and handle multiple priorities
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Zono Tradetech, through its ZoTok.ai product, develops an AI-driven conversational-commerce platform for businesses. Integrated with WhatsApp, it digitizes and automates order, invoice, and payment workflows, helping companies manage customer relationships and distribution operations without expensive distribution-management systems. The company positions ZoTok as a generative-AI-powered network CRM and SaaS solution focused on supply-chain and commerce processes for enterprises in India and globally.
