Military Affairs Relationship Director-Program Management

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The Opportunity

The Project Manager will be instrumental in developing and executing new capabilities to be leveraged in face-to-face engagements for the Military Affairs division, with a focus on member acquisition. This role requires extensive collaboration with internal and external stakeholders to create a seamless and effective experience for new member onboarding. The Project Manager will lead initiatives from conception to completion, focusing on developing and implementing these new capabilities to drive in-person member growth. This individual will be responsible for tracking all acquisition-related activities and leading key initiatives to meet membership targets.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX.

Relocation assistance is not available for this position.

What you’ll do:

• Facilitates contact between internal and external stakeholders to complete business agreements and assists with contract negotiations, proof of concepts, and return on investment contract surveys.
• Influences the development of enterprise policies, standards and procedures. Collaborates with Marketing and Reputation partners to ensure accuracy and appropriateness of content and imagery depicting or referencing members of the Armed Forces.
• Leads, monitors, motivates, and advises enterprise cross functional teams in the development and implementation of relationship and advocacy initiatives that create business opportunities for the company with the military community and serve on Currently Serving product teams as a subject matter expert.
• Lead/Initiate team training opportunities (e.g., New Product information, Marketing Campaign, Eligibility etc.) for MA Field team and USAA enterprise entities
• Develops internal Military Affairs processes, policies, and programs to support current and future opportunities
• Identifies prospecting and deepening targets to Military Affairs Operations; facilitates MA Rep access to Armed Forces installations through dialogue with appropriate levels of military leadership. 
• Represents USAA at selected public events engaging the military community.
• Analyzes and anticipates changes in the military community and recommends business adjustments to LoB product managers to sustain competitive advantage. 
• Advises and trains senior management, new employees, and third-party vendors on military culture and relationship issues.   Responsible for the coordination with the MA field team for military acumen trips to military installations.
• Influences leadership on use of various channels to meet business objectives while protecting the USAA brand and reputation with the military community.
• Monitors trends and modifies programs to meet changing situations; identifies issues for escalation, and institutes or recommends solutions to problems.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience developing and leading projects/programs.
• 5 years of military experience
• Deep understanding of the Armed Forces, military community, associated cultures, standards, military law, and Code of Conduct.
• Demonstrated ability to develop effective work plans, translating strategy to executable tactics, and guiding operations to plan completion.
• Previous experience handling contract negotiation and dispute resolution.
• Demonstrated ability to work collaboratively with internal and external partners, including matrixed work groups; share knowledge and coach partners to drive performance.
• Comprehensive knowledge of military operations and metrics (demographics/trends), military markets, and basic financials.
• Demonstrated ability to absorb and synthesize large quantities of information, and distill complex messages into succinct and compelling presentations applicable to business issues; excellent relationship development skills.
• Strong verbal and written communication skills.
• Expert knowledge of Microsoft Office products, including PowerPoint, Excel, and Word.

What Sets You Apart:

• MBA
• Relative Financial or Bank program management experience
• Extensive experience in all phases of program management, including planning, execution, monitoring, controlling, and closing, with a strong understanding of various program management methodologies (e.g., Waterfall, Agile, Hybrid).
• Ability to effectively engage with and manage expectations of diverse stakeholders, including executive leadership, business partners, and technical teams, providing clear and concise program updates, risk assessments, and progress reports
• Proactive identification, assessment, and mitigation of program risks and issues, developing contingency plans to ensure program success

Compensation range: The salary range for this position is: $114,080 - $218,030.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.