Migrations Specialist - Senior Associate

Job Description
Join our Central Migrations Office team and be at the forefront of delivering innovative solutions that drive efficiency and lead product launches. This is your opportunity to make a significant impact by building strong relationships and ensuring a seamless migration experience for our clients. As a Migration Specialist Senior Associate, you will play a crucial role in transforming the way our clients interact with Merchant Services, Treasury Services, and Digital Design platforms. Your expertise will be instrumental in guiding clients through complex transitions, making a real difference in their journey.
As a Migration Specialist Senior Associate within the Central Migrations Office, you will be the driving force behind successful client migrations. You will work closely with a dynamic team dedicated to client support and technical execution, ensuring a smooth transition to new platforms. Your role is vital in enhancing the client experience and contributing to the firm's success.
Job Responsibilities

• Serve as the primary advocate for clients in migration projects, ensuring comprehensive support and technical execution.
• Spearhead integration testing by collaborating with clients to define scope, implement test plans, and facilitate transitions to production.
• Work proactively with project managers and functional partners to provide clients with necessary information and support.
• Drive change by identifying and addressing service gaps to enhance the client experience.
• Manage queues efficiently, showcasing exceptional time management skills.
• Foster a culture of collaboration, diversity, and inclusion within the team.
• Provide updates to service teams and relationship management regarding client progress.
• Identify potential roadblocks and escalate issues as needed.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in product migrations or similar initiatives.
• Knowledge of core applications and products in Merchant Services and/or Treasury Services.
• Results-oriented self-starter thriving in a fast-paced, collaborative environment.
• Strong proficiency in MS Windows and Office, with multitasking capabilities.
• Excellent client management and project/process management skills.
• Exceptional written and verbal communication skills.
• Strong interpersonal and influencing skills, capable of achieving objectives without direct control over resources.

Preferred Qualifications, Capabilities, and Skills

• Bachelor's degree.
• Bi-Lingual Speaker.
• Experience with migrations, client onboarding, and implementations.
• Flexibility to adjust schedule as needed.

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.