Network Performance Manager - Cash Americas

Job Description
Join J.P. Morgan's Network Performance Management team and be part of a global leader in banking, markets, and securities services. This role offers a unique opportunity for career growth and development within a dynamic and supportive team environment. Leverage your skills to drive service excellence and build strong relationships with key service providers. Be a part of a team that values innovation, collaboration, and professional growth.
Job Summary:
As a Network Performance Manager within the Network Performance Management team, you will work closely with service providers and J.P. Morgan's operational teams to enhance service delivery and manage provider relationships. You will be responsible for improving agent performance, resolving service issues, and conducting service reviews. Your role will involve leveraging data insights to drive performance improvements and participating in global projects. You will report to the Global Head of Network Performance Management and play a key role in ensuring the success of J.P. Morgan's network of agent banks and market infrastructures.
The Network Management team, with over 200 resources globally, supports all J.P. Morgan's lines of business, including Corporate & Investment Bank, Asset & Wealth Management, Commercial Bank, and Consumer & Community Banking. As a Network Performance Manager, you will work in a dynamic and collaborative environment, contributing to the success of J.P. Morgan's global operations. This role offers opportunities for career growth and development within a leading global financial institution.
Job Responsibilities:

• Proactively improve agent performance and service delivery
• Build and maintain strong relationships with agent banks and market infrastructures
• Collaborate with JPM operations teams to escalate and resolve service failures
• Investigate and resolve escalated inquiries and service issues
• Conduct service reviews and assess operational risk
• Leverage data insights to manage agent performance
• Ensure management of service level agreements
• Participate in regional and global projects
• Manage incident processes with the Network Manager

Required Qualifications, Capabilities, and Skills:

• Excellent operational knowledge of cash-related products and internal processes
• Strong understanding of Wholesale Payments, including FX and ACH
• Strong team player with risk management skills
• Excellent communication and analytical skills
• Ability to influence and negotiate in challenging situations
• Effective project management skills
• Motivated self-starter with quick learning ability
• Ability to make informed, balanced decisions

Preferred Qualifications, Capabilities, and Skills:

• Experience in managing service provider relationships
• Familiarity with market infrastructures
• Strong data analysis skills
• Experience in incident management
• Ability to drive process enhancements

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.