About Us
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
Why We Do What We Do
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.
Position Overview
The Quality Assurance Analyst will provide quality analysis experience to contribute to the success of all technology initiatives. The Quality Assurance Analyst will be responsible for working in the analysis and testing phases of the software development lifecycle, consulting with all stakeholders to document comprehensive test plans, analyze risk to each respective area of the application, and execute newly documented, as well as, regression test cases. The role will also be responsible for measuring quality and identifying metrics to drive continuous improvement.Duties & Responsibilities:
§ Develop, maintain and execute automated and manual test plans and scripts for requirement validation, integration, regression, performance and usability testing of all new features.
§ Create test data files with valid and invalid records to thoroughly test program logic and verify system flow.
§ Collaborate with Development and Technical Analysts to ensure requirements and design are documented clearly and testing steps are completely understood.
§ Engage in the entire software development lifecycle from requirements to deployment, clearly understanding all features to be deployed each sprint and ensuring the quality of production code.
§ Communicate QA risks, milestones and status to the project manager, project team and management.
§ Communicate test progress, test results and other relevant information to project stakeholders and involve the management team to resolve significant deficiencies or issues in a timely manner as needed.
§ Develop quality assurance standards and track quality assurance activities.
§ Create, manage, and enhance regression test client and automated test scenarios.
§ Participate in the development and implementation of structured testing concepts, methodologies, and automated testing and support tools.
§ Participate in special projects as necessary.
§ Follow established HIPAA, Compliance & Security policies.
Education and Experience:
§ Bachelor Degree in Computer Science or equivalent degree.
§ Deep understanding of and experience with Agile and SDLC methodologies used to guide development projects.
§ Experience generating test data for system testing.
§ Experience using automated testing tools and concepts.
§ Experience navigating databases and the ability to run basic queries to obtain data in support of analysis work
§ Experience with business and functional/technical requirements gathering and business process modeling
§ Effective technical writing skills and exceptional problem solving skills
Professional & Interpersonal Skills:
§ Advanced Analytical Skills – Uses sound and logical judgement to identify and analyze complex, multi-dimensional problems and drive requirements and solution design decisions.
§ Teamwork/Collaboration – Developing and using collaborative relationships to facilitate the accomplishment of work goals. Collaborate at all levels of the organization. Willingness to help others, as needed, to make the team and each deployment successful.
§ Communication – Communicating accurately and effectively both in oral and written form. Practicing active listening. Expressing thoughts and ideas with confidence and respecting opposing views
§ Managing Work – Ability to self-direct and multitask in a fast paced, ever-changing environment. Identifying more critical and less critical activities and tasks; adjust priorities as appropriate. Makes preparations and manages schedule to ensure goals are met. Takes prompt action to accomplish objectives.
§ Technical/Professional Learning – Keeping up with current developments and trends in the field. Demonstrating strong desire to advance in field and apply new acquired knowledge in role.
§ Living the Vision and Values – Keeping the company’s vision and values at the forefront of decision-making and action.
Physical Factors:
§ Sit for long periods of time
§ Work long hours and flexible schedule when needed
§ Use standard office equip
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Top Skills
What We Do
As a leading healthcare payments company, we price, explain and pay for care on behalf of payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care.
Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.
