The Role
The Migration Engineer provides L2/L3 application support, participates in migration and project meetings, and acts as a technical contact for customers, ensuring system stability during migrations.
Summary Generated by Built In
ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries.
Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our product SIMS - collect and manage a database of student information and core school operations.
ParentPay Group’s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.
Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies.
Role Overview:
Role Overview:
We are seeking experienced Migration Engineers to join our Pune-based team on a 12-month fixed term contract, supporting business-critical applications during an active migration programme.
This role is ideal for a technically strong support professional who is comfortable working in a customer-facing environment, taking ownership of incidents, and collaborating across internal teams and third-party vendors to ensure system stability and service quality.
This is not an entry-level service desk role. The position requires hands-on technical troubleshooting, strong communication skills, and the ability to operate independently within defined support processes.
Applicants should be specifically seeking a contract or fixed-term opportunity and comfortable with the nature of time-bound roles.
We are particularly interested in candidates who:
- Have prior experience working in contract or fixed-term roles, or
- Are motivated by project-based work, migration programmes or defined delivery timelines, or
- Are comfortable with clear end dates and outcome-driven engagements
- Are immediately available to start
Key Responsibilities
Application & Technical Support
- Provide L2 / L3 application support for Microsoft-based enterprise applications
- Diagnose and resolve application, server and desktop-level issues using structured troubleshooting approaches
- Investigate incidents using SQL queries to analyse application data and support root cause analysis
- Support Active Directory, including integration with on-premises AD environments
- Use remote support tools to troubleshoot and resolve customer issues efficiently
Migration & Project Support
- Participate in migration and project meetings, providing operational input from a support perspective
- Support customers during system handovers, migrations and post-migration stabilisation phases
- Collaborate with internal teams to research, replicate and resolve migration-related defects and issues
- Engage with third-party vendors to resolve incidents where ownership lies outside internal applications
Customer & Stakeholder Interaction
- Act as a technical point of contact for customers via phone calls, remote sessions and email
- Guide customers through structured diagnostic and troubleshooting processes
- Support system walkthroughs, handovers and basic end-user training where required
- Take end-to-end ownership of tickets, incidents and problems, ensuring timely updates and resolution
Documentation & Knowledge Management
- Create, maintain and update technical documentation for applications, processes and new installations
- Ensure knowledge is shared effectively within the support team
- Identify recurring issues and contribute to service improvement and problem management initiatives
Skills, Knowledge and Expertise
Essential
- 2–5 years’ experience in an Application Support Engineer, Technical Support Engineer or Systems Support role
- Strong experience supporting customer-facing enterprise applications
- Working knowledge of Microsoft technology stacks
- Hands-on experience with Active Directory, including on-prem AD integration
- Ability to write and execute SQL queries for troubleshooting and data analysis
- Experience using remote support tools
- Strong analytical, troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Proven ability to take ownership and drive issues to resolution
Desirable
- Experience supporting applications within migration or transformation programmes
- Experience working with third-party vendors in a support or operational capacity
- Familiarity with ITIL-based incident, problem and change management processes
About
At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.
Skills Required
- 2-5 years experience in an Application Support Engineer, Technical Support Engineer or Systems Support role
- Strong experience supporting customer-facing enterprise applications
- Working knowledge of Microsoft technology stacks
- Hands-on experience with Active Directory, including on-prem AD integration
- Ability to write and execute SQL queries for troubleshooting and data analysis
- Experience using remote support tools
- Strong analytical, troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Proven ability to take ownership and drive issues to resolution
- Experience supporting applications within migration or transformation programmes
- Experience working with third-party vendors in a support or operational capacity
- Familiarity with ITIL-based incident, problem and change management processes
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The Company
What We Do
ParentPay Group is a leading European EdTech company that provides an integrated ecosystem of technologies for educational institutions. Their services include data management, cashless payments, parent engagement, meal management, and library systems. Their mission is to streamline administrative tasks for schools, allowing educators to save time and focus on teaching and supporting students, ultimately aiming to create more time for learning.
