Meet the Team
Cisco Customer Experience (CX) is a global team of extraordinary technical specialists whose singular focus is delivering a premier customer experience. We help our customers take on their toughest business challenges with network-centric solutions that accelerate adoption, expansion, and renewals. Our Consulting Engineering partners with some of the largest enterprises in the world to design, deploy, and optimize next-generation networks built on Cisco SD-Access, SD-WAN, and Routing & Switching — turning customer outcomes into measurable business value.
Your Impact
As a Consulting Engineer, you will lead the delivery of advanced, multi-area solutions across SD-Access, SD-WAN, and Routing & Switching, acting as a trusted technical advisor to customers. This role is exciting because you'll own complex engagements end-to-end, shape architectural direction for major enterprises, and drive innovation by integrating AI and automation into how Cisco delivers services — all while expanding your influence across teams and across the theatre.
- Support the design, deployment, migration, and optimization of complex SD-Access, SD-WAN, and Routing & Switching solutions for strategic customers.
- Serve as the focal point for technical issues, including product/software vulnerabilities, escalations, and case resolution in partnership with TAC.
- Engage in customer solution discussions — connecting proposed solutions to business priorities.
- Create customer-facing documentation, migration plans, and implementation plans aligned to CX standards; build complex test environments to validate designs.
- Leverage Cisco AI and automation tools to drive delivery efficiency, contribute reusable intellectual capital, and mentor early-career engineers on the team.
Minimum Qualifications
- Bachelor's + 5 years, Master's + 3 years of related experience, or equivalent relevant work experience.
- Active CCNP certification (Enterprise track preferred).
- 5+ years of hands-on experience designing and deploying Cisco enterprise networks (Routing & Switching, SD-WAN, or SD-Access or Nexus DC).
- Demonstrated expertise in at least one of the following: Cisco SD-Access or Cisco SD-WAN/Meraki or Nexus Data Centre Technology.
- Working knowledge of automation and programmability (Python, Ansible, Terraform, REST APIs).
Preferred Qualifications
- Experience leading customer-facing engagements, change windows, and complex migrations independently.
- Familiarity with Agile and DevOps methodologies.
- Strong consultative skills — able to negotiate, frame trade-offs, and act as a trusted advisor to technical buyers.
- Excellent written and verbal communication, with the ability to translate complex technical concepts for diverse audiences.
- Mentorship mindset and a passion for driving AI/automation adoption across the team.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree + 5 years, Master's + 3 years, or equivalent relevant work experience
- Active CCNP certification
- 5+ years hands-on experience designing and deploying Cisco enterprise networks (Routing & Switching, SD-WAN, SD-Access, or Nexus DC)
- Demonstrated expertise in at least one: Cisco SD-Access, Cisco SD-WAN/Meraki, or Nexus Data Centre Technology
- Working knowledge of automation and programmability (Python, Ansible, Terraform, REST APIs)
- Experience leading customer-facing engagements, change windows, and complex migrations independently
- Familiarity with Agile and DevOps methodologies
- Strong consultative skills and ability to negotiate and act as trusted advisor to technical buyers
- Excellent written and verbal communication, able to translate complex technical concepts for diverse audiences
- Mentorship mindset and passion for driving AI/automation adoption
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
-
Healthcare Strength — Comprehensive medical, dental, and vision coverage, mental health support via an EAP, and access to on-site or virtual health centers indicate robust healthcare offerings. Wellness programs, fitness resources, and specialized services further reinforce coverage depth.
-
Leave & Time Off Breadth — Generous PTO, a global minimum for paid parental leave, and unique programs like company-wide recharge days and paid volunteer time expand time-away options. Additional offerings such as Critical Time Off and adoption assistance add flexibility for life events.
-
Equity Value & Accessibility — Restricted stock units and a discounted employee stock purchase plan are meaningful elements of total compensation. The prominence of equity can materially augment overall pay packages alongside salary and bonuses.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
