Middleware Support Engineer

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow

With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

• Job Title: Middle wear Engineer 

• Function/Department: Infrastructure

• Location: Hyderabad

• Employment Type: Full Time

Role Overview 

Position Summary:

We are looking for a senior Middleware Support Engineer, with strong Linux and Windows administration skills. Responsibilities will be focused on, but not limited to the support of Chubb’s Middleware platforms (WebSphere, Tomcat, BizTalk, Apache, IIS). You will provide first\Second level support for operational issues, perform deployments of existing engineering patterns, engage Application Teams for requirements gathering, and perform operational processes to validate and ensure the health and capacity of Chubb’s Middleware platform. The Middleware Support Engineer will also collaborate with Engineering in the development of engineering patterns, deployment specifications, and enablement of patterns through the DevOps automation pipeline. You will be responsible to identify, build and implement solutions to increase stability, reduce toil and improve overall customer experience.

Primary Responsibilities:
• Implement and configure resources as per approved middleware patterns. 
• Onboard, Maintain and support enterprise applications deployed on middleware platforms. 
• Keep applications and their environments (WebSphere, BizTalk, Tomcat, Apache/IIS) secure by ensuring all 
vulnerability patches/fixes are applied before due dates. Responsibility includes identifying opportunities for 
Patching Automation, Process Streamlining, Inventory Corrections, Coordination with 300+ Applications 
and Weekly/Monthly Reporting. 
• Manage patching processes, including golden images. 
• Support Axway or other SFTP\FTP products. 
• Keep platforms and environments stable and available 24/7 by applying the latest industry trends in 
monitoring, alerting, and predicting possible issues and concerns. Analyze existing configurations and 
provide advice on possible improvements and environment enhancements. 
• Provide administration support for IaaS and PaaS services, including backup and recovery, and first level 
problem determination. 
• Responsible for coordinating with multiple teams and groups for successful implementation of middleware 
platforms standards and procedures and all integrations such as Single Sign On, Job Schedulers, Cron jobs, 
Load Balancers/VIP, Proxy servers, Password Management utilities etc. 
• Collaborate with Core IT teams; provide guidance utilizing networking, security, monitoring, and services. 
• Oversee application environments build activities before go live, coordinate and plan go live activities and 
provide middleware production support post application go live. 
• Document environments build specifications, including diagrams, and scripts to automate processes 
• Assist technical teams in identifying appropriate approved middleware patterns to meet technical 
requirements 
• Create professional technical documentation 
• Collaborate with global resources outside of normal business hours (when needed) 
• Participate in “non-business hours” on-call schedule 
• Accountable for system availability and stability of Production Environments 
• Support SDLC and ITSM tools for the firm ensuring stability and best practices. 
• Keep up with industry trends regarding APM, Observability and Telemetry products. 
• Drive innovation and automation of supported products. 
• Build and foster relationships with external LOBs for adoption of products 
• Establish Customer experience feedback loop 
• Establish a Continuous Improvement mindset amongst the team 
• Provide technology leadership across enterprise shared services products and platforms in partnership with 
senior architects and product managers.

BS/BA degree or equivalent experience. 
• Administrative knowledge (5+ years) of Middleware Products like WebSphere, Weblogic, Tomcat, Apache 
WebServer, IHS WebServer, BizTalk, IIS WebServer. 
• Support experience of Axway or other SFTP\FTP products. 
• Proven IT track record, with hands-on software development or production infrastructure management role 
• Strong hands-on experience supporting Linux platforms 
• Experience managing Windows systems 
• Proficient in developing and debugging scripts (BASH, PowerShell, Python) 
• Intermediate level of expertise in networking concepts 
• Excellent problem determination skills, the ability to debug complex-cross system problems, and document 
root cause including remediation, detection, and avoidance 
• Proven understanding hands-on experience providing support of middleware technologies 
• Practical experience with Tivoli, SCOM, Netcool, Splunk, Grafana Suite, or ScienceLogic 
• Ability to set goals and project plans that align with organizational objectives 
• Strong ability to partner and influence at all levels 
• Strong understanding of product management and product/customer centric organizations 
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish 
common goals 
• Understanding of middleware, cloud, virtualization, and APIs Technologies 
• Experience with agile and lean philosophies. 
• Exceptional verbal and written communication skills and proven ability to build strong relationships with 
internal and external groups 
• Strong product sense coupled with an ability to take a developer perspective 
• Experience with process improvement, workflow, benchmarking and / or evaluation of business processes 
required 
• Understanding and experience of working and leading Agile teams. Familiar with CI/CD development, tools 
such as Jenkins, Jira, Git/BitBucket etc. 
• Excellent verbal and written communication skills 
• Ability to work independently and on a team with colleagues across the globe. 
• Ability to manage multiple tasks concurrently 
• Self-starter; needs little administrative guidance 
• Energetic and eager to find solutions to complex problems 
• Ability to self-learn new technologies 

Preferred Skills and Experience: • Knowledge and hands-on experience with some of the following: o Bash scripting o PowerShell o Python o Ansible o Terraform o Active Directory o DBMS (i.e. SQL Server, Postgres, MySQL, DB2, Oracle) o Jenkins o Git version control o JSON • Strong understanding of insurance services and the regulation that surrounds the industry

Why Join Us?

• Be at the forefront of digital transformation in the insurance industry.

• Lead impactful initiatives that simplify claims processing and enhance customer satisfaction.

• Work alongside experienced professionals in a collaborative, innovation-driven environment.

Why Chubb?

Join Chubb to be part of a leading global insurance company!

Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

• Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence
• A Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026
• Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results
• Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter
• Growth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

Employee Benefits

Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

• Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances
• Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.
• Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Hybrid Work Environment, Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.

Application Process

Our recruitment process is designed to be transparent, and inclusive.

• Step 1: Submit your application via the Chubb Careers Portal.
• Step 2: Engage with our recruitment team for an initial discussion.
• Step 3: Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable).
• Step 4: Final interaction with Chubb leadership.

Join Us

With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India’s journey.

Apply Now: https://www.chubb.com/emea-careers/