Centroid Systems
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Middleware Support Engineer / WebSphere Administrator Mid / Senior Level - FTE- US Hours
Middleware Support Engineer / WebSphere Administrator Mid / Senior Level - FTE- US Hours
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The Role
Provides production support and administration for WebSphere and related middleware environments. Responsibilities include monitoring, incident triage, application deployments, troubleshooting, patching, SSL and access administration, automation scripting, documentation, client coordination, maintenance windows, and on-call support for North American clients.
Summary Generated by Built In
Middleware Support Engineer / WebSphere Administrator
Mid / Senior Level - Full Time
Location: Hyderabad, India Office, Telangana, India
Department: Managed Services
Type: Full Time
Min. Experience: Mid Level / Senior LevelAbout CentroidCentroid helps clients modernize and support mission-critical enterprise environments through cloud services and managed services. We are looking for technically strong, customer-focused team members who thrive in structured support environments and are committed to high-quality service for North American clients.Position SummaryCentroid is seeking a Middleware Support Engineer / WebSphere Administrator to join our Managed Services team in Hyderabad, India. This full-time role will provide production support for U.S.-based clients during U.S. business hours, with responsibility for monitoring, administration, troubleshooting, maintenance, and support of HCL WebSphere Application Server and related middleware technologies.
The ideal candidate is a hands-on technical professional with strong production support experience, disciplined documentation habits, and the judgment to respond effectively to incidents, escalations, scheduled maintenance, and on-call needs.Key Responsibilities
Mid / Senior Level - Full Time
Location: Hyderabad, India Office, Telangana, India
Department: Managed Services
Type: Full Time
Min. Experience: Mid Level / Senior LevelAbout CentroidCentroid helps clients modernize and support mission-critical enterprise environments through cloud services and managed services. We are looking for technically strong, customer-focused team members who thrive in structured support environments and are committed to high-quality service for North American clients.Position SummaryCentroid is seeking a Middleware Support Engineer / WebSphere Administrator to join our Managed Services team in Hyderabad, India. This full-time role will provide production support for U.S.-based clients during U.S. business hours, with responsibility for monitoring, administration, troubleshooting, maintenance, and support of HCL WebSphere Application Server and related middleware technologies.
The ideal candidate is a hands-on technical professional with strong production support experience, disciplined documentation habits, and the judgment to respond effectively to incidents, escalations, scheduled maintenance, and on-call needs.Key Responsibilities
- Provide managed services support for enterprise middleware environments, including IBM WebSphere Application Server, HCL Portal, IBM ACE, and related integration and security components.
- Perform daily system health checks, monitoring review, incident triage, service request fulfillment, and operational follow-up for assigned client environments.
- Deploy, update, and support enterprise applications, including artifact release management, application rollouts, and post-deployment validation.
- Troubleshoot application and middleware issues by reviewing logs, heap dumps, system alerts, configuration settings, and performance indicators.
- Apply fix packs, patches, configuration changes, and maintenance updates in accordance with approved change control processes.
- Support SSL certificate management, user access administration, authentication mechanisms, SAML/SSO-related configurations, and security-related maintenance activities.
- Create, maintain, and execute administrative scripts using Jython, wsadmin, shell scripting, or similar automation tools to improve operational efficiency.
- Prepare clear documentation for incidents, service requests, operational procedures, root cause analysis inputs, and knowledge base articles.
- Coordinate with Centroid service delivery managers, U.S.-based technical teams, and client stakeholders to resolve issues and meet service commitments.
- Participate in after-hours maintenance windows, escalation coverage, and rotating on-call support when required.
- 8+ years of experience in middleware administration, production support, or enterprise application support environments.
- Hands-on experience administering IBM WebSphere Application Server version 8.5 or later in enterprise environments.
- Experience installing, updating, deploying, and supporting enterprise applications and related middleware artifacts.
- Strong troubleshooting skills, including log analysis, heap dump review, patching support, error diagnosis, and root cause analysis.
- Working knowledge of Linux or AIX operating systems, networking fundamentals, and database integration concepts.
- Experience with middleware security administration, including SSL certificates, access roles, authentication, and secure configuration practices.
- Ability to create and maintain automation scripts using Jython, wsadmin, shell scripting, or similar tools.
- Strong verbal, written, organizational, and technical documentation skills.
- Ability to provide accurate and realistic effort estimates, commit to assigned work, and deliver accordingly.
- Ability to work in a fast-paced managed services environment and prioritize multiple incidents, service requests, maintenance activities, and client commitments.
- Ability to work productively in a team environment and participate as a positive, collaborative, and cooperative team member.
- Candidates should be flexible to cover U.S. business hours from India and support scheduled maintenance windows, incident escalations, and after-hours on-call coverage as required.
- Experience with HCL Portal version 8.5 or later, including Web Content Management, syndication, portlet deployment, and xmlaccess.
- Experience with IBM Application Connect Enterprise (ACE) version 12.
- Experience with IBM Security Verify Access / ISVA / ISAM version 10 or later, including Federation, SAML, and SSO.
- Experience supporting managed services, production operations, or client-facing support environments.
- Familiarity with ITIL-based incident, problem, change, and service request management processes.
- Experience working with ticketing, monitoring, and knowledge management tools in a structured support environment.
- Experience supporting multiple client environments or shared services operations.
- Immediate joiners preferred.
Skills Required
- 8+ years of experience in middleware administration, production support, or enterprise application support
- Hands-on administration of IBM WebSphere Application Server version 8.5 or later
- Experience installing, updating, deploying, and supporting enterprise applications and middleware artifacts
- Troubleshooting experience with log analysis, heap dumps, patching, error diagnosis, and root cause analysis
- Working knowledge of Linux or AIX, networking fundamentals, and database integration concepts
- Experience with middleware security administration, SSL certificates, access roles, authentication, and secure configuration
- Ability to create automation scripts using Jython, wsadmin, shell scripting, or similar tools
- Strong verbal, written, organizational, and technical documentation skills
- Ability to provide accurate effort estimates and deliver assigned work
- Ability to prioritize incidents, service requests, maintenance activities, and client commitments in a managed services environment
- Ability to work collaboratively in a team environment
- Availability to cover U.S. business hours from India and support maintenance windows, escalations, and on-call coverage
- Experience with HCL Portal version 8.5 or later, including Web Content Management, syndication, portlet deployment, and xmlaccess
- Experience with IBM Application Connect Enterprise version 12
- Experience with IBM Security Verify Access, ISVA, or ISAM version 10 or later, including Federation, SAML, and SSO
- Experience supporting managed services, production operations, or client-facing support environments
- Familiarity with ITIL-based incident, problem, change, and service request management
- Experience with ticketing, monitoring, and knowledge management tools
- Experience supporting multiple client environments or shared services operations
- Immediate availability to join
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The Company
What We Do
Centroid has been in business for over 20 years and is exclusively focused on Oracle technologies. As an Oracle Platinum Partner, and Specialized Partner for multiple years for North America in both Engineered Systems and Technology, we have the experts that others turn to for best practices in Oracle applications, technology and hardware implementations. Our relentless pursuit of providing the best solutions is a testament to and clear advantage to our success and yours, which is why our first customer is still with us today. Centroid understands how to deploy Oracle in the Cloud and assess, plan and navigate the right path to the Cloud for your business. We know how to best migrate and manage your workloads on-premise or in the Cloud and can maximize your Oracle investment and provide your business with tightly integrated, comprehensive, and superior services. From strategic planning to application deployment and support, Centroid is committed to helping clients realize measurable business value and achieve sustainable ROI. Centroid invests continuously to cultivate and attract top industry talent. We use best of breed delivery methods and stay true to our collaborative, client-focused style. The result for our clients is real and measurable value. Reap the benefits by leveraging our expertise, methods, tools and processes across numerous customer implementations and diverse industries and geographies. Our professional delivery team makes you successful every step of the way. Specialties Oracle Consulting Services, Consulting and Cloud Managed Services, Oracle Infrastructure Solutions, Centroid Cloud Advisors, Cloud Migrator, Cloud Manager
