GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.
We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!
We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.
We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!
L1 Customer Support Agent is responsible for processing incoming requests, preparing a solution and providing feedback on them.
About your key responsibilities and impact:
- Processing an incoming request for the provision of information about transactions and solve customer issues;
- Communicating with the financial and operational departments, on reconciliation issues, client documents for financial claims, and other current inquiries;
- Communicating and interacting with other partners of the company.
Essential professional experience:
- Ability to work at night shift;
- Understanding how payment systems work will be a plus;
- Ability to work with Microsoft Office (Excel is required);
- Higher education and ability to quickly assimilate large amounts of information;
- Good communication skills, multitasking, energetic;
- Attentiveness to details and high self-organization.
What we offer:
Benefits Cafeteria:
- Sports compensation;
- Medical coverage;
- Psychological support;
- Home-office coverage.
Work-life:
- Remote work, Coworking compensation;
- Childcare budget;
- Maternity leave;
- Paternity leave;
- Additional 2 days for family events.
Our GR8 Culture:
- Open feedback and transparent direct communications;
- Growth and development: better every day;
- High tolerance to experiment and mistakes;
- Supportive friendly environment.
Data Protection Information regarding the processing of your personal data in connection with the recruitment and selection process can be found in the Candidate Privacy Notice at https://gr8.tech/candidate-privacy-notice/.
Top Skills
What We Do
GR8 Tech is a dynamic iGaming provider of high-performance Sportsbook and Casino platforms
With over 15 successful cases worldwide, GR8 Tech provides the foundation for exploring new growth opportunities in the iGaming industry using tried-and-tested technologies
GR8 Tech is simply the best when it comes to the sportsbook business,
With first-hand experience in operating sportsbook software, we use all our experience and a fantastic sportsbook-first platform to turbocharge betting brands worldwide.
Some of the GR8 Sportsbook capabilities include Own Feed with top providers, own Trading Services, top-of-the-line Risk Management, iFrame version, unique margin management, and much more.
GR8 Casino
GR8 Casino covers a spectrum of features necessary for a successful casino operation, including various games, user-friendly interfaces, management systems, secure payment gateways, a bonus engine, and an anti-fraud system.
Let GR8 Tech become a pit crew to accelerate your iGaming ventures: https://bit.ly/GR8-Tech
