GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.
We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.
We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world.
Our ambition drives us, our people make it real. Join us and be part of building champion-level success!
- Resolving moderately complex technical incidents related to sports feeds and bet settlement;
- Performing root cause analysis and prepare incident reports;
- Collaborating with traders, client teams, and feed providers;
- Maintaining and regularly updating internal documentation and technical guidelines;
- Actively monitoring SLA compliance by reviewing queues for aging or inactive tickets;
- Escalating stalled incidents to the appropriate support tier (L1 or L3);
- Ensuring synchronized status updates between internal systems;
- Handling client escalations by updating status flags, escalating to L3, and notifying team leads;
- Coordinating communication flow between L1 and L3 teams for escalated issues.
- 1+ year of experience in Customer or Technical Support;
- Familiarity with Jira and SQL;
- Basic understanding of working with incidents, logs, and APIs;
- English proficiency at Upper-Intermediate or higher;
- Analytical mindset and willingness to dive into technical details;
- Good communication skills and ability to work collaboratively in a team;
- Flexibility and eagerness to grow in a dynamic support environment.
- Experience with Grafana;
- In-depth understanding of sports market structures, bet types, and settlement processes.
Benefits Cafeteria
An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:
- Sports – gym, yoga, or any activity to keep you active;
- Medical – insurance and wellness services;
- Mental health– therapy or coaching support;
- Home office – ergonomic furniture, gadgets, and tools;
- Languages – courses to improve or learn new skills.
Work-life
- Parental support with paid maternity/paternity leave and monthly childcare allowance;
- 20+ vacation days, unlimited sick leave, and emergency time off;
- Remote-first setup with full tech support and coworking compensation;
- Regular team events – online, offline, and offsite;
- Learning culture with internal courses, career development programs, and real growth opportunities.
GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.
- FUELLED BY TRUST: we’re open, honest, and have each other’s backs;
- OWN YOUR GAME: we take initiative and own what we do;
- ACCELER8: we move fast, focus smart, and keep it simple;
- CHALLENGE ACCEPTED: we grow through challenges and stay curious;
- BULLETPROOF: we’re resilient, ready, and always have a plan.
To keep things efficient, please apply only for roles that closely match your experience.
Top Skills
What We Do
GR8 Tech is a dynamic iGaming provider of high-performance Sportsbook and Casino platforms
With over 15 successful cases worldwide, GR8 Tech provides the foundation for exploring new growth opportunities in the iGaming industry using tried-and-tested technologies
GR8 Tech is simply the best when it comes to the sportsbook business,
With first-hand experience in operating sportsbook software, we use all our experience and a fantastic sportsbook-first platform to turbocharge betting brands worldwide.
Some of the GR8 Sportsbook capabilities include Own Feed with top providers, own Trading Services, top-of-the-line Risk Management, iFrame version, unique margin management, and much more.
GR8 Casino
GR8 Casino covers a spectrum of features necessary for a successful casino operation, including various games, user-friendly interfaces, management systems, secure payment gateways, a bonus engine, and an anti-fraud system.
Let GR8 Tech become a pit crew to accelerate your iGaming ventures: https://bit.ly/GR8-Tech
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