Mid Support Engineer

About Appsilon

Appsilon is an ambitious and fast-growing software house and consultancy specializing in actions support systems and machine learning with Fortune 500 clients across the globe. We are a unique company inspired by a mission to improve our society and environment. 

We are a global leader in R and Shiny, which are used by companies of all sizes to build data applications. When companies run into difficult problems or want to initiate large-scale enterprise projects, they come to Appsilon.

Before you apply, please read our code of conduct.

Join us as an exceptional Mid Support Engineer at Appsilon! We specialize in crafting advanced analytical applications for global leaders. 

Our Platform Engineering Team (former Infrastructure Engineering Team) is evolving to redefine project value. This team supports all aspects of Appsilon’s other business areas, which are independent business areas. 

As a Mid Support Engineer, you'll work with cutting-edge tech, shape the future of platform engineering, and make a real impact. If you're resourceful, passionate about problem-solving, and eager to contribute to organizational success, this role is for you! Shape the future with us at Appsilon!

Your responsibilities:

• Work in collaboration with the Platform and Support Teams to resolve L1 through L3 incidents.
• Collect the appropriate information and use accessible documentation to satisfy the requirements of each investigation and to create relevant reports and recommendation for solution.
• Manage client relationships.
• Participate in live support calls to analyze, identify and fix incidents.
• Identify, resolve and escalate system defects, trends and promote best practices.
• Contribute to process and infrastructure improvements to reduce handling time, data output, and faster solutions for customers.
• Update and maintain existing documentation as needed.
• Work with internal project teams to support their development efforts.
• Work on platform development projects.

Requirements:

• At least 3 years of experience in similar roles or other infrastructure-related roles, and preferably a Computer Science degree.
• Experienced in remote work, likes remote-first working culture.
• Proactive, driven personality, striving for continuous improvement of your own performance. 
• Well-organised and self-motivated, comfortable with ambiguity and advancing multiple projects at the same time. 
• Extensive experience in client-facing roles.
• Detail-oriented, capable of identifying and conveying important information. 
• Knowledge of Linux and System Admin skills.
• Ability to work in a particular time zone: 8 PM-4 AM Eastern time (ET), UTC + 8




Nice to have: Previous experience with Posit tech stack.

We offer:

• Base Salary: 9,000 - 11,000 PLN or USD 2,300 - 2,800 (+ VAT / B2B) Monthly
• Total Compensation Together with Benefits: USD 2,700 - 3,200 Monthly




Benefits:

• Generous paid time off: Enjoy 26 days of paid holidays, plus the equivalent of public holidays in Poland, estimated at 13 days in 2024.
• Comprehensive sick leave: Receive 33 paid sick days per year at 80% of your salary.
• Life insurance: You and your family will be covered with life insurance.
• Professional Development Budget: Unlock a 5% addition to your salary dedicated to a Professional Development Budget for activities that help you grow.
• Training and conferences: Gain four paid annual days for training, conferences, events, or workshops.
• Personal assistant: Benefit from AskHenry, your dedicated assistant.
• Health benefits: Access private health care insurance (in Poland) or a cash equivalent if you're not in Poland.
• Fitness perks: Receive a FitProfit or FitSport membership card (in Poland) or a cash equivalent if you're not in Poland
• Flexible remote work: Embrace remote work with flexible hours tailored to your time zone and family life.
• Company-provided Laptop and Essential Computer Accessories for Enhanced Efficiency

Why Appsilon is a good place for you:

• We offer attractive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being
• Open, kind, and understanding of internal culture
• You will be supported by a direct manager who will introduce you to the company and help you choose the right path to develop yourself.
• High impact on the work of the whole company
• You will build, automate, and maintain environments for projects used by Fortune 500 companies.
• We have an amazing multicultural team ready to support you
• Your solutions will be used in impactful organizations
• We have a culture based on learning and experiments

What can you expect during the recruitment process?

• Screening call with Recruiter
• Recruitment Task
• Technical Interview
• Final Interview