IT & Telco Customer Support Intern (OJTs or Fresh Grads)

Sorry, this job was removed at 02:50 p.m. (CST) on Monday, Feb 17, 2025
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Philippines
Mobile • Software
We help create meaningful, timely and effortless interactions between companies and their customers.
The Role

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

The Asia Internship Program starts on March 10, 2025, and runs for a duration of six (6) months.

Here's what we have planned for you:

  • Go through our onboarding program to learn about our products, solutions, and business. 

  • Learn how to attend to customer inquiries and problems in varying critical and non-critical situations. 

  • Grow your technical expertise in many areas and specifically develop your troubleshooting skills and mindset 

  • Help with improving internal processes, customer experience, and the quality of service we are providing. 

  • Be matched with a mentor so that we ensure maximum benefit from this program for you.

You may be the right person for us if you:

  • Are a fresh graduate or final year undergraduate student in search of academic internship/on-the-job training (OJT) within a multinational company.

  • Have educational background in engineering, technology, or other equivalent fields.

  • Have an aim to be an engineer who understands both technical and business sides of IT solutions.

  • Have excellent communication skills.

  • Are amenable to work at least thrice a week from our office in Bonifacio Global City, Taguig City.

Why our interns choose us (and stay)?

  • Possibility to land your first job – Every apprentice that is selected for the program will have a chance to get a permanent job offer at the end of the apprenticeship, based on their performance and business needs.

  • Paid program – Our Apprenticeship is a paid program. You read that right! You will be receiving allowances throughout the entire duration of the internship.

  • Never a dull moment – We work with powerful companies with strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries daily.

  • Learn as you grow – You will learn through practical work and get continuous feedback from your mentors, helping you improve and progress.

  • More Infobip benefits after you join us after the apprenticeship – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

#LI-KA1
#LI-Hybrid

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

#LI-KA1

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The Company
HQ: London
3,100 Employees
Hybrid Workplace
Year Founded: 2006

What We Do

HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.

We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.

Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.

Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.

Why Work With Us

We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.

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