Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
Chapter Lead responsible for defining professional standards and the working methodology within the chapter. Supports the resolution of complex problems and organizational issues that require a high level of expertise. Partners with Squad Leads and internal stakeholders to support chapter excellence, people development, and performance management.
Requirements- Strong functional expertise within the chapter competence
- Ability to solve complex problems and organizational issues
- Experience with people development, coaching, and feedback
- Ability to work closely with Squad Leads and internal stakeholders
- Experience supporting performance management and development planning
- Ability to support hiring, staffing, and succession planning
- Strong communication and coordination skills
- Define professional standards and working methodology within the chapter
- Support the resolution of complex problems or organizational issues
- Develop regional people strategy and coach individuals
- Nurture best practices and continuously look for new knowledge and practices
- Manage monthly, quarterly, and yearly feedback with chapter members
- Support chapter members’ performance management and functional goals
- Drive performance improvement programs and applicable disciplinary measures
- Support salary negotiations and promotions through the yearly IPC program
- Create and update employee development goals on a quarterly basis
- Conduct capability assessments and identify skill development initiatives
- Drive the hiring process and ensure chapter staffing and succession pipeline
- Serve as the main point of contact for internal stakeholders
- Ensure functional coherence through coordination, training, and knowledge sharing
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-RA1Skills Required
- Strong functional expertise within the chapter competence
- Ability to solve complex problems and organizational issues
- Experience with people development, coaching, and feedback
- Ability to work closely with Squad Leads and internal stakeholders
- Experience supporting performance management and development planning
- Ability to support hiring, staffing, and succession planning
- Strong communication and coordination skills
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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