Mid-Market Account Manager

What We’re Up To 

Built In is the only recruitment and employer reputation platform that helps companies measure and shape their reputation in AI search — so they can be visible, trusted, and chosen by top talent.

The talent market is being redefined by AI. As the HR tech space gets louder with new tools, the real shift is happening on the candidate side — by 2028, more candidates will use AI assistants like ChatGPT and Perplexity to discover and apply for jobs. Built In is the first to give companies the ability to manage how they appear in this new search landscape.

We already reach millions of tech professionals each month, and our 1,800+ customers — from breakout startups to Fortune 100 giants — partner with us to tell authentic stories about their cultures and attract top talent. Now, with our new AI-powered reputation platform, we’re helping companies future-proof their employer brand and win in the era of intelligent search.

What You’ll Be a Part Of 

Built In is 14 years strong but operates with the drive and ambition of a startup. We move fast, stay close to our customers, and are unafraid to build what’s next. You’ll have the opportunity to shape how companies think about employer branding, redefine the playbook, and capture the next wave of demand.

You’ll be part of a team that values curiosity, accountability, and being good humans first. Our leadership team has worked together for years, building a culture rooted in trust, transparency, and shared success.

If you’re looking to make an impact — to help customers embrace change, to own a new category, and to drive growth in a company built for what’s next — this is the opportunity for you.

We are looking for a dynamic, entrepreneurial Mid-Market Account Manager with a strong track record of high performance. This entails owning your book of business fully, conducting productive meetings to drive your customers' value, identifying further contacts within the organization that would benefit from using the platform, or understanding its impact on the broader business. Additionally, with your focus on driving value and expanding the amount of relationships you have within your customer base, you are responsible for finding ways to grow revenue within your accounts to continue to drive products and value aligned to their goal.

How you’ll contribute

• You will operate as the main customer point of contact for employers with 101-999 employees. You will manage a book of 100-130 customers.
• Gain a deep understanding of Built In’s platform, its products, and supporting internal tools 
• Conduct discovery calls and secure meetings with key decision-makers, focusing on driving revenue generation.
• Articulate the value of Built In’s talent solutions clearly to motivate clients to adopt innovative ways of connecting value with their customers.
• As your customer’s main point of contact, you’re responsible for escalating or looping in relevant counterparts internally when needed in order to help the customer drive the outcomes they’re intending.
• Build and maintain a pipeline of potential opportunities, ensuring forecasts are accurate and transparent.
• Create and implement strategic plans for your book of business, aimed at continuously refining and enhancing our sales process. This also assumes you are consistently ahead of your book of business and accountable for early and on-time renewals.
• Stay attuned to market needs, providing feedback to the product and marketing teams to shape improvements.
• Consistently meet, and aim to exceed, both quarterly and annual sales targets.
• Be a strong collaborator with cross-functional teammates to better the business and the customer’s experience

• 4+ years of relevant sales experience
• Experience with SaaS sales, consultative sales
• Experience managing customer relationships
• Experience owning renewals and product expansion
• Proven history of overachieving quota and driving results in an environment that is accustomed to change and adaptation
• Experience successfully speaking to C-Level Executives
• Ability to lead with solutions when the answer is not clearly laid out or an unidentified issue arises

Our base salary range for this role is targeted at $75,000 to $80,000 per year. In addition to base salary, this role is eligible for variable compensation in the range of $150,000 to $160,000, based upon meeting and exceeding various goals. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's skills, qualifications, experience and work location. The base pay range provided is subject to change and may be modified in the future.

All regular, full-time employees are eligible to enroll in Built In's benefit plans, beginning the first of the month after the first day of employment. Benefits information can be located at https://builtin.com/company/built-in/benefits.

We’re revolutionizing tech recruitment. So we question everything, because the best answers sit just to the right of a question mark. That’s our heritage as a disruptive company — as a company whose future depends on our capacity to innovate with a sense of drive, purpose and urgency. If you join Built In, you will work from this set of values: 

• Be Inclusive, Always. We’re committed to a culture where all people are respected, have a say and can be their whole selves. We will uplift and advocate for one another. Always.
• Be Unreasonably Passionate. Our passion is borderline obsessive, and we’re ok with that. No one ever built anything great on a “meh.” We work with outsized passion to fulfill our mission.
• Be Humble. You don’t have all the answers. Luckily, you don’t have to. Don’t worry about being right. Be humble instead. 
• Stay Curious. Curiosity is a springboard to the future. It can transform the wisp of an idea into a breakthrough. We ask “what if.” We work with wonder. It’s how we innovate.
• Lead with Solutions. Question everything. But offer solutions as you do. Raise issues. But propose a few answers. For every hole you poke, offer a way to patch it up. 
• Own the Result. We have no time for blame or shame. When you stumble, own it, learn from it + get back to business. 
• Do More. Do more than your job description. Take initiative. Take charge. No job is beneath you, and no job is too big. Be a leader and do more — do whatever it takes. 

Research shows that women and other marginalized groups tend to apply to roles only when they check every point on a job description. We encourage you to apply if you meet the majority of qualifications and this role is aligned with your career trajectory. 

Built In is an equal employment opportunity employer.  Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Built In is guided by principles of diversity, equity, and inclusion (DEI). We are committed to this work over the long-term, but here’s some of what’s in place today:

• We have three ERG groups: BuiltOut, United We Parent and Women United in Tech . 
• We are proud to be led by a woman CEO and founder, and that more than half of our managers and employees identify as women

NOTE: BUILT IN NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM BUILTIN.COM