Parachute Health’s Customer Success team works directly with the management teams of our medical equipment & supplies partners to help them navigate their Digital Transformations onto the Parachute Platform. As an Account Manager, you will play a critical role innovating the healthcare industry by driving growth and expansion of the Parachute Health Platform with our supply side clients. You will partner with internal and external teams to ensure supplier teams meet their individual goals, and continuously aligning those goals against our company strategy.

Specifically, you will work hand-in-hand with end users and executives from our key supply side partners, empowering them to set up digital workflows across their operations and extract maximum value from our suite of tools. This is a very high-impact role: you will significantly catalyze Parachute’s growth by building strong relationships with our users and helping them realize the benefits of digital ordering. It is key to drive growth as well as ensure positive client relationships and referenceable clients. In addition, understanding the voice of these customers will provide critical insight for our ongoing product strategy, prioritization, and vision. Join us on our mission to destroy the fax!

What You’ll Do

• Develop trust and close working relationships with executives and project champions, ensuring that Parachute Health activities are closely aligned with the customers’ initiatives and goals.
• Partner with our Implementation and Customer Success teams to onboard, activate, and support suppliers using Parachute to ensure that customer adoption is successful.
• Serve as mission control for users connecting into our broader support infrastructure.
• Synthesize user feedback from all sides of the ordering network to improve our product and client experience.
• Focus on expansion and growth with every client and support initiatives and goals of your executive clients.
• Establish regular touch points clients to drive opportunity through data driven decision making while capturing your activity within our CRM (HubSpot).  
• Establish and maintain the business value of Parachute Health platform by demonstrating a sound knowledge of the product and its application within the customers’ environment.  
• Strive to ensure that your accounts are advocates for Parachute Health at multiple levels throughout the organization and are willing to collaborate to craft case studies, social media posts, and whitepapers when relevant.  

Requirements

• 4+ years of experience in a B2B client management role with DME Suppliers or Manufacturers
• Preferred experience with Hospital-Owned DME/HMEs
• Broad knowledge of the Durable Medical Equipment (DME) landscape
• Healthcare software or technology, or similar experience in healthcare consulting or professional services a plus
• Bachelor’s Degree or equivalent professional experience
• Desire to work in a startup environment with a proactive and hungry mindset, and able to pivot quickly based on company needs
• An intellectual curiosity to explore the various areas of a tech startup changing the healthcare landscape
• Enthusiastic about using technology to better patient outcomes
• Able to travel up to 40% 

About You

• Strong interpersonal skills, including, but not limited to demonstrating patience, flexibility, consideration, diplomacy, tact, confidence – overall effectiveness in dealing with a broad range of customers.
• Coachable. You actively improve from feedback and have a strong urge to get better.
• Relentless and curious; Never stop hustling to go the extra mile for our partners and our internal teams, always asking questions with a mindset of constant improvement.
• Trustworthy and reliable; Demonstrated ability to quickly build relationships with partners and there for them when they have questions or taking the initiative to bring them something that will help their business.
• Ability to manage multiple projects and assignments concurrently and prioritize, schedule, and organize your work – perform under tight deadlines with on-going changes in priorities.  
• Highly motivated with a strong sense of ownership and desire to make an impact and crush expectations with limited supervision.
• Strong business acumen with ability to translate strategy to prioritized tactics.

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Remote-First Company with the option to work from our New York City or Denver offices
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement

Base Salary:

$100-115K

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.