Mid-Market Account Manager, North America

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
The North American Mid-Market Account Management team at Block is responsible for driving post-sales revenue to Block's core businesses (Afterpay, Cash App) through commerce, giving our Merchant partners access to the largest and most engaged network of next generation consumers.
We are looking for a high-energy, dynamic and strategic Mid-Market Account Manager to build and execute the strategy behind Block's post-sales revenue expansion for some of our largest merchants. The core purpose of the Mid-Market group is to grow and retain the Mid-Market portfolio, which will meaningfully impact Block's business by increasing gross profit/revenue, delivering new customers, and signaling the Afterpay & Cash App brand strength to the market.
As Mid-Market Account Manager you will be responsible for managing a book of business of strategic accounts. Beyond ultimately being responsible for revenue outcomes across your portfolio, you will be responsible for deepening relationships and ensuring long-term mutual success and retention.
This role requires a strategic problem solver who is an effective influencer with a high degree of business acumen. They thrive in challenging, fast-paced environments and have a passion for driving creative solutions and developing others. The ideal candidate has demonstrated excellence in account management or sales at the Mid-Market level, leadership, data driven decision making, and a dedication to continuous improvement.
You Will

• Be the Voice of Block: Represent Block to top-tier Mid-Market Merchants as a thought-leader in the payments landscape and demonstrate Block's value as a growth driver for our commerce partners
• Quarterback Deals: Be responsible for complex negotiations (expansions & renewals) and execution for the Block organization through methodical deal management based on milestone tracking, KPIs, and partner alignment on opportunities of mutual interest
• Craft Account Strategy: Develop and pitch powerful narratives that educate prospective partners of Block's value proposition. Effectively communicate with senior decision makers at the largest brands in the world.
• Be a Team Player: Partner closely with cross-functional teams to drive deals forward, including Sales, Marketing, Finance, Product, Risk, Legal, Operations, Customer Service; and with external partners' cross-functional executives
• Build Block's Network: Develop and grow Block's relationships with leading brands, including their senior executives. Represent Block at industry events, trade shows and networking functions.
• Develop Meaningful Cross-Functional Partnerships: Work closely with cross-functional teams to better support your team in driving merchant growth, including Marketing, Finance, Product, Risk, Legal, Operations, Customer Service.
• Be the Voice of the Merchant: Represent the Voice of the Merchant by aggregating and delivering key insights across the organization in a structured, consistent, and proactive manner.

You Have

• 5+ years experience in high-growth environments in a business development, sales, account management, GTM or strategy role, preferably in a fast-moving technology or financial services company
• Strong executive presence, with demonstrated ability to influence and earn trust with senior leaders, ask the right questions, and use sound business judgment internally and externally at large companies, including at the C-suite level
• A self-starter mentality, where leaning in and wearing multiple hats in a fast-paced, often ambiguous environment is business-as-usual
• A hunger to problem solve with analytical rigor. You're a skilled salesperson and strategic thinker who comes armed to internal and external conversations with the right data and analysis to make a convincing argument.
• An operational mindset, with an ability to lead teams through complex deal constructs, relationships and organizations by setting a clear vision and implementing robust processes
• Significant experience driving and executing on complex deal work and strategy
• Creative storytelling abilities, able to seek out relevant, meaningful data and build business cases to inform partners on Block's value proposition
• A willingness to travel

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$156,200 - $234,200 USD
Zone B:
$145,200 - $217,800 USD
Zone C:
$137,400 - $206,200 USD
Zone D:
$129,600 - $194,400 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Check out benefits at Block.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.