Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
The RoleWe're looking for an Account Executive to help us win new customers. As an early member of the sales team, you'll be on the ground floor of building our sales team. We're looking for someone who is confident in generating their own pipeline and closing customers. You'll use your learnings from talking to customers to help us develop our go-to-market playbook and improve our operational processes as we scale.
ResponsibilitiesIdentify high-potential businesses and verticals and develop and execute outbound strategies to bring them to Assembled
Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects
Run effective sales processes from start to finish — including demos, negotiation, security and procurement (with assistance from Sales Engineers)
Be a trusted advisor to prospective customers
Work closely with Customer Success to ensure that your customers are successfully onboarded
Work cross-functionally with Marketing and Engineering to share feedback from customers
Use your learnings to build and iterate on our sales philosophy, playbook and processes
2-5 years of closing experience working with a customers, ideally with a SAAS product
High attention to detail with strong verbal and written communication skills
Desire to learn Assembled's technical product and effectively communicate the platform’s value to potential customers - Act like a support agent!
Highly motivated self-starter who is eager to learn, open to feedback and excited about building a business ground up
Team player who is highly collaborative, goal-oriented, and resourceful within their sales processes
Strong Salesforce hygiene with experience building pipeline from various sources (Marketing, SDRs, Outbound, Partnerships, etc.)
Comfortable working in a rapidly changing environment
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Top Skills
What the Team is Saying
What We Do
Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.
Why Work With Us
Assembled is built on the belief that great teams, like great support agents, lead with empathy, ownership, and action. We work transparently, give and receive feedback as a gift, and show up for each other across roles. It's a culture where titles take a back seat to impact, and everyone’s invested in building something that truly supports people.
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Assembled Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our roles we're hybrid, Monday & Thursday in-office
