About Gladly:
Gladly is the only customer service software built around people, not tickets. Gladly applies AI differently, to help brands deliver radically personal customer service at scale, enabling consumers to help themselves and turning customer service agents into heroes by making them more productive. Every conversation starts with a real-time understanding of the customer. With every channel built-in – voice, email, SMS, chat, social messaging, self-service – companies have one, lifelong conversation stream with their customers. The world’s most loved brands including Allbirds, Bombas, Crate & Barrel, Ulta Beauty, and Warby Parker leverage Gladly to build lifelong loyal customers.
Our team loves working at Gladly because of its people, continuous growth opportunities, all in commitment to DEIB, collaboration, and culture.
We are in search of a Mid-Market Account Executive who has a proven track record of building strong pipelines and rapidly closing business. In this role, you’ll dedicate 75% of your time to outbounding efforts. Our ideal candidates have experience hunting for prospective customers, creating outreach strategies, and identifying the highest ROI opportunities to exceed your quarterly targets. We also look for candidates who are self-directed, apply a consultative approach, and excel in setting and surpassing customer expectations.
Our Mid-Market AE’s understand the demands of an early stage company and works with the team in a collaborative, problem solving manner. AE’s that thrive at Gladly have strong execution skills, are strategic, and have a strong passion for customer success.
Responsibilities and Expectations
- Prospect, develop, and close new customers
- Achieve and exceed prospecting, business development, and sales goals
- Owning your success and book of business
- Driving revenue in a team selling environment with partners, BDR’s, and marketing
- Present our value proposition to executive level prospects
- Uncover and convert prospects to clients through cold calling, managing pre-qualified opportunities, conducting discovery, and building relationships
- Collaborate with our Marketing and Sales Development organizations to expand pipeline and increase sales velocity
Requirements
- Experience selling cloud based SaaS products from C-level to individual and team stakeholders
- Proven track record of consistently meeting and exceeding sales quotas
- Ability to provide a demo and help prospects to understand our product value and differentiators
- Ability to demonstrate flexibility and comfort in fast-paced sales environment
- Direct sales experience with SaaS solutions
- Excellent verbal and written communication skills
- Team player with collaborative personal style
- An entrepreneurial mindset; startup experience highly preferred
- Integrity and ethics are critical
- Inquisitive, thorough problem solver
- Highly motivated, smart risk taker
- Adaptable to changing market conditions and customer requirements
- Balanced approach to problem solving between analytical and intuitive
Research has shown that individuals from marginalized groups are less likely to apply to jobs where they don't meet 100% of the criteria. Gladly values diversity of experience, so if you believe you have the right skill set, we welcome you to apply - even if you don't check every box in the job description. We're committed to an inclusive workplace and would love to see if you could be the next great addition to our team.
Working at Gladly:
Putting people first is kind of our thing. Not only is it at the core of our product, but shapes our overall culture at Gladly—from our approach to hiring, to our benefits, and how we think about our place in the community.
We have embraced remote work and make it easy for our team to work from anywhere, but we also invest in opportunities to get the teams together in person regularly.
We have a strong work ethic, but value life outside of work, too.
Gladly Beliefs:
- We win as one team: We believe the most important focus for us as a team is making the company successful.
- We are successful when our customers succeed: We are committed to understanding the needs and expectations of our customers. We provide an exceptional product along with expertise and insight to help achieve their goals.
- We believe in challenging the status quo: We know that our greatest strength is our ability to cultivate a growth mindset focused on reinventing customer service.
- We value underdog grit: Success isn't always about having the most resources or the most experience; it's about having the determination and grit to keep pushing forward especially when it’s hard.
- We strive to make every shot count: We will never have enough “shots on goal” so we strive to make every project, feature, customer presentation, the best it can be.
- We embrace transparency: We know the best outcomes come from collaboration followed by communication of and commitment to the decision.
Our focus is on people and that starts with our employees. As an employee you can count on:
- Competitive salaries, stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Home office stipends
Founded in 2014 by a team of repeat entrepreneurs with multiple successful exits, Gladly is reinventing customer service. By focusing on customers instead of tickets, we are disrupting a $70B market and are proud to count Crate and Barrel, Warby Parker and many other innovative brands as customers. Gladly has raised over $110M from Greylock Partners, NEA, GGV Capital, Glynn Capital and JetBlue Tech Ventures.
Gladly has made the decision to become a fully distributed company, allowing employees to live anywhere in the United States, and candidates to come from nearly any geographical region. That said, we also highly value our collaborative and creative culture and commit to meeting in real life as a company at least once per quarter when it is safe to do so.
What We Do
Gladly is a Radically Personal customer service platform. Designed with people at the center, Gladly enables a single lifelong customer conversation from voice to messaging, and empowers some of today’s most innovative companies to deliver exceptional customer experiences that make customer service a competitive advantage.
Why Work With Us
Putting people first is kind of our thing. Not only is it at the core of our product, but shapes our overall culture at Gladly—from our approach to hiring, to our benefits, and how we think about our place in the community.
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