Gladly
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Software
Work directly with customers to design AI use cases, integrate data via APIs, write JavaScript app actions, build workflows/guides, and optimize deployments to improve resolution and automation metrics. Partner with Solutions and Professional Services teams, support pre-sales demos, and own use cases end-to-end with proactive communication.
Software
The Strategic Account Manager will drive renewals and expansion across enterprise accounts, managing relationships and identifying growth opportunities while ensuring account success and adoption of Gladly's AI products.
Software
Own end-to-end accounting for a high-growth AI+SaaS company: lead month/quarter/year close, SaaS revenue recognition (ASC 606), run bi-weekly payroll in ADP, manage AR/AP, coordinate audits and tax, design internal controls and policies, serve as NetSuite power user, and manage a two-person accounting team while partnering with FP&A, Sales, and Legal to support fundraising and M&A.
