Search the 6 jobs at Gladly

The Developer Support Engineer will provide technical assistance to customers, guiding them on using Gladly's APIs and tools, troubleshooting issues, and creating documentation and code samples. The role requires scripting proficiency, effective communication, and collaboration with internal teams to enhance customer experience and improve product offerings.

As a Senior Brand Designer at Gladly, you'll lead design projects and maintain brand consistency across various platforms. You will create high-quality design deliverables, collaborate with cross-functional teams, and stay updated on design trends, all while driving user engagement and business results.

The Senior Product Manager at Gladly will create a vision and strategy for the Hero product team, focusing on enhancing the customer service experience for agents and utilizing AI to improve productivity. The role involves deep market understanding, cross-functional collaboration, and guiding project development based on user needs and company goals.

The Customer Success Operations Manager at Gladly will enhance sales processes, provide performance insights via reporting, maintain data integrity, and support cross-functional teams to drive revenue growth. This role involves developing internal processes, improving technology use, and communicating changes across the organization.

As an Enterprise Customer Success Manager, you'll build long-term relationships with key stakeholders, increase product adoption, ensure renewals, manage customer feedback, and help strategically guide product development based on client needs. You'll own quarterly and annual retention metrics while assisting in upselling opportunities.

The Senior Product Designer at Gladly will collaborate with product managers, engineers, and stakeholders to create user-centered designs. Responsibilities include conducting user research, crafting prototypes, and informing product strategy. The designer aims to enhance customer experience, simplify user interfaces, and support customer service agents with effective tools.