Search the 12 jobs at Gladly

Seeking a Staff Data Scientist with 8+ years of experience to collaborate with teams, influence product strategy, design experiments, develop algorithms, and provide mentorship. Must have strong skills in Python, SQL, data manipulation, ML algorithms, and excellent communication abilities.

Looking for a Senior Product Designer to collaborate with product management, engineering, and design teams to craft user-friendly solutions and inform product strategy. Responsibilities include user research, prototyping, and contributing to product vision. Requires 4+ years of experience and expertise in visual and interaction design.

As an Enterprise Customer Success Manager at Gladly, you will build strategic relationships, drive product adoption, ensure renewals, and serve as a customer advocate. Responsibilities include engaging with key stakeholders, gathering feedback, owning retention and renewal numbers, and contributing to program development and strategic planning initiatives.

Looking for a Senior Product Manager to join the Hero product team at Gladly, focusing on creating a seamless experience for customer service agents using AI and collaboration tools. Responsibilities include setting product vision, understanding market needs, delivering enhancements, and collaborating with cross-functional teams.

Join Gladly as an Enterprise Solutions Consultant supporting the West Coast Enterprise Sales Team. Be a trusted advisor to customers, provide value-based solutions, and drive loyalty through exceptional customer service. Tell impactful product and outcome driven stories, lead demos, and contribute to prospect-specific presentations.

As a Senior Data Analyst at Gladly, you will collaborate with various teams to identify business requirements, design metrics, provide insights, prioritize data requests, and work with modern cloud databases. Success in this role requires eagerness to learn, self-organization, balancing pragmatic solutions with best practices, and taking ownership of data insights. The ideal candidate will have extensive experience in data analysis, SQL, BI tools, dimensional data models, and modern notebook environments.

As the Senior Segment Marketing Manager at Gladly, you will lead multi-channel campaigns for the Enterprise segment, drive revenue, implement ABM strategies, collaborate with Sales, and analyze campaign performance. Requires 5-7 years of marketing experience, focus on demand generation, technical proficiency in Salesforce and Marketo, and strong communication skills.

As the Segment Marketing Manager for the Mid-Market segment at Gladly, responsible for executing high-velocity, scaled programs that generate leads, drive pipeline, and increase revenue through multi-channel campaigns and ABM techniques. Collaborate closely with Sales teams to align marketing strategies with business goals and analyze campaign performance to optimize results.

Join Gladly's Consumer Team as a Staff Software Engineer to design, maintain, and scale communication infrastructure for AI Automation and customer service. Lead projects, mentor team members, and collaborate with cross-functional teams to deliver innovative solutions.

Join Gladly as a Senior Product Marketing Manager to drive growth through powerful storytelling and market insights. Lead product launches, market sizing, competitive analysis, and enable GTM teams to succeed. Ideal candidate has 5+ years of experience in B2B SaaS product marketing, strong collaboration skills, and a track record of successful product launches.

As a Senior Customer Success Manager on the Gladly team, you will be responsible for enhancing customer engagement, retention, and expansion of the digital customer segment. You will develop and execute digital customer success strategies, build and maintain customer journey lifecycles, utilize data analytics, nurture growth in community knowledge-sharing, and collaborate with internal teams to guide product direction based on customer feedback.

As a Staff Platform Engineer at Gladly, you will develop and maintain the platform for their SaaS product in the cloud, focusing on scalability, redundancy, and ease of operation. You will work with IaaS like AWS and distributed frameworks like Kubernetes.