Mid-Level QA Specialist

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

We are looking for a battle-tested Middle QA Specialist to serve as the quality guardian in one of Ruby Labs' fastest-growing legal-tech portfolio companies. This is a high-intensity operational role — you will own every bug, every test case, and every quality gate, working directly under our Product Director to ensure flawless product delivery. Your mission: maintain zero-defect standards through rigorous testing, customer feedback analysis, and systematic quality assurance processes.

Core Mission Execute comprehensive quality assurance operations across the entire product lifecycle — from pre-development validation to post-production monitoring — with military-grade precision and systematic efficiency.

• Daily Quality Operations — Execute systematic testing protocols on an hourly and daily basis across all product touchpoints.

• Customer Support Ticket Analysis — Own the customer support ticket backlog, analyzing patterns, categorizing issues, and feeding critical insights back to the product team for immediate resolution.

• Bug Lifecycle Management — Track, prioritize, and manage bug backlogs from discovery to resolution with obsessive attention to detail.

• Multi-Platform Testing — Execute comprehensive testing across web, mobile, and API endpoints to ensure consistent user experience.

• UI/UX Quality Control — Perform pixel-perfect visual testing, catching alignment issues, design inconsistencies, and component failures instantly.

• Real-Time Production Monitoring — Monitor live product performance, identifying and escalating critical issues within minutes of occurrence.

• Data Quality Assurance — Validate Mixpanel events, tracking accuracy, and data integrity across all product analytics.

• Cross-Team Collaboration — Work directly with Product Owner, Dev, and Data teams, providing immediate feedback and quality gates.

• Customer Journey Testing — Execute end-to-end user journey testing, ensuring seamless experiences across all product funnels.

• Test Case Development — Create comprehensive test cases and testing procedures for new features and functionality improvements.

• Documentation & Reporting — Maintain detailed test documentation and provide twice-daily quality reports to the Product Director.

• Competitive Quality Benchmarking — Analyze competitor products to identify quality standards and testing approaches we should exceed.

• 3+ years of hands-on QA experience in fast-paced product environments, preferably in tech startups or scale-ups.

• Active AI user.

• Customer Support Integration Experience — Proven track record of analyzing support tickets and translating customer issues into actionable QA processes.

• Multi-Platform Testing Expertise — Strong experience testing web applications, mobile apps, and API integrations.

• Pixel-Perfect Vision — Exceptional eye for detail, capable of spotting micro-UI inconsistencies and design flaws instantly.

• High-Pressure Performance — Thrives under pressure, maintains quality standards even during rapid release cycles.

• Communication Excellence — Clear, concise reporting skills with ability to escalate critical issues immediately.

• Proactive Mindset — Self-starter who anticipates quality issues before they impact customers.

• English Fluency — Strong written and verbal communication skills.

Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.

Discover the perks of being part of our vibrant team! We offer:

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.

• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.

• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.

• Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.

• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1dHF4ctKlez75whdn-ybUwP5d5Wr0BdwVrorrm_fM40Q/preview

Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!

After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:

• Recruiter Screening (40 minutes)

• Technical Interview (60 minutes)

• Second Interview (30 minutes)

• Final Interview (30 minutes)
  

At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.

This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.

Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success.

#LI-Remote