Mid-level Business Operations Analyst

EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world. 

Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe. 

We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together?

We are seeking a Mid-level Business Operation Analyst to be part of a high growth technology and payments company with a solid track record of delivering high value to our customers. By joining us you will have the opportunity to be a part of our growing Corporate Initiatives Team.

The ebanker will work with the Business Operations Team focused on Strategic Merchants and Partners, you will find many opportunities to engage with different business areas (technology teams, fraud prevention, commercial and merchant services) and improve the overall performance of payment solutions offered by EBANX.

You will also be responsible for:

• Handling Payments Operations Performance, monitoring key payments performance indicators (KPI) to identify and report in detail any instabilities, anomalies, deviations, risks or opportunities;
• Identify approval opportunities at the acquirer and issuer level and propose an action plan to improve approvals and conversion rates: analysis of authorization messages, recurrence flag, performance between issuers, products and brands schemes;
• Manage relationships with payments partners in order to provide better performance and operation stability;
• Conduct A/B Test with acquirers, focusing on improving approval and evaluating Trusted MID scenarios;
• Responsible to follow  trends and changes in local regulation that may impact on Approval Rate - Association from each region;
• Collaborate with internal stakeholders like fraud prevention, data, commercial, and engineering to guarantee and deliver the best approval rates for our merchants;
• Creating and tracking action plans and timelines regarding improvements of approval rates.

Main requirements for this position:

• Previous experience in the payments industry, e-commerce or similar;
• Great communication skills, both verbal and written;
• A self-starter who is comfortable working in a fast-paced and data-driven environment;
• Microsoft Excel or Google Sheets skills;
• Organization skills;
• Excellent proficiency in English and Portuguese.
• Proficiency in writing queries in SQL.

What else would we like to see: 

• Bachelor’s degree;
• Spanish or English;
• Experience with data visualization and analytical tools (Tableau & Kibana).

BANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world. 

Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe. 

We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together?

You will work in a team of experienced developers and be responsible for maintaining a platform that processes millions of transactional requests every day. We cultivate an engineering culture that values and promotes sustainable quality, continuous delivery, high availability, quick feedback and meritocracy. 

As an EBANX developer you will be responsible for:

• Writing and testing code in an incremental, agile and well-documented way;
• Doing thorough code-reviews and help your teammates with complex designs and architectural decisions;
• Testing and following your code to production continuously;
• Developing new tools to help facilitate all of your team's work;
• Interacting with colleagues from different departments like Product, Finance, Risk and Business Development;
• Working on strategic projects for EBANX;
• Evolving and deciding the future of our payments platform;
• A system of high availability (+ 99.9%) and with high throughput (100+ TPS), written in PHP, and MySQL (yes, it is possible :smile:). Don't know PHP? No problems, the important thing is to master the basics!

What is indispensable for the job?

• Proven experience designing, implementing and deploying software solutions to production; the stack is not relevant, we are ready to teach it to new teammates if necessary;
• Interest in subjects such as data structures, concurrency, persistence and distributed systems;
• Expertise in git or any other collaborative version control system;
• A vision for software quality, evolution of systems, decomposition of problems and abstractions;
• A great ability to learn new practices, technologies, programming languages and absorbing engineering culture;

What would we love to see?

• Passion for software, you go to sleep and wake up thinking about how to make that part of the system more elegant or efficient;
• Advanced English, we have customers from all around the world and it is commonplace for us to speak and write English when helping, supporting and writing specifications with them;
• Software development expertise in any complementary area to our core business, such as: data warehouses, specialized development platforms, infrastructure automation, services provisioning, real-time systems, fault tolerant systems and mission critical systems;
• Experience with deploying to and monitoring a cloud infrastructure especially AWS.
• Experience with computer networks, latency, package loss, routing optimization, monitoring and problem solving;
• Full knowledge of SQL and relational databases;
• Test driven development: you don't even remember how to code without a very extensive test coverage; You often write the tests first and then the code.
• Expertise in at least one functional or logic programming language -- besides SQL ;)
• Comfortable with challenges of concurrency problems and has already worked in distributed and asynchronous systems;
• Knowledge of data replication and conciliation;

What are we going to offer so you can do an amazing job?

• Sustainable work pace: 40 hours a week of an accelerated but not frenetic rhythm - no marathons or sleepless nights; The focus is on working smarter.
• The best tools money can buy so you can be productive in your work; (Macbook, Jetbrains licenses, Slack, Github, TravisCI, NewRelic, DataDog, ElasticSearch, Kibana, Tableau amongst others)
• Deep and fast code reviews for any of your pull requests - You will also do a lot of them :)
• Constant discussions about our practices and systems, everybody that wants to speak out is always heard and we are always open to new ideas, practices and tools;
• You will be free to dedicate part of your time to improve our systems and implement quality features that make us more efficient or less error prone;
• Frequent, fair and transparent performance evaluations - all developers are evaluated with the same system and have access to the same career development opportunities;

EBANX offers:

• Spanish, English, and Portuguese classes;
• Meal Allowance;
• Transportation voucher (if needed);
• WAVES - Program of goals and results (variable compensation);
• EBANX Play - Wellness (Gympass, e-Sports, SESC );
• EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
• EBANX Skills: budget for workshops and courses;
• EBANX Flexible: Birthday Day Off;
• Semi-flexible hours (8 hours a day - Monday to Friday);
• EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;
• EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
• Life Insurance: Life Insurance 100% paid by EBANX;
• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!

Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife.