The Role
Lead design, configuration, and implementation of Dynamics 365/CRM solutions. Run discovery workshops, translate requirements into functional specs, build/configure Power Platform apps and automations, perform testing and documentation, support end-users, and collaborate with developers to deliver projects on time.
Summary Generated by Built In
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
Leads the implementation and configuration of Dynamics 365 applications. This role requires expertise in configuring and customizing the platform to meet specific business needs. The consultant works closely with stakeholders to understand their requirements and translates these into functional specifications and system designs. Additionally, the consultant ensures the quality and performance of the implemented solutions and provides training and support to end-users.
What you will do:
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
Leads the implementation and configuration of Dynamics 365 applications. This role requires expertise in configuring and customizing the platform to meet specific business needs. The consultant works closely with stakeholders to understand their requirements and translates these into functional specifications and system designs. Additionally, the consultant ensures the quality and performance of the implemented solutions and provides training and support to end-users.
What you will do:
- Solution Design and Implementation: Lead design and discovery workshops to identify optimal solutions. Configure and customize Dynamics 365 applications to meet business requirements. Develop and implement solutions using Dynamics 365 and Power Platform tools. Develop workflows, forms, reports, dashboards, and integrations.
- Stakeholder Collaboration: Engage with business stakeholders to gather and analyze requirements. Translate business needs into functional specifications and system designs.
- Quality Assurance: Conduct system testing and validation to ensure solutions meet business needs. Identify and resolve issues during the implementation phase. Create and maintain documentation for configurations, customizations, and processes. Maintain high standards of quality and performance.
- Project Management: Work alongside Dynamics 365 Developers in projects that require both development and customization/configuration. Ensure projects are delivered on time and within scope.
- Training and Support: Provide training sessions and documentation for end-users. Offer ongoing support and troubleshooting for implemented solutions. Collaborate with technical teams to ensure seamless integration and performance. Work with junior members of the team to propose solutions utilizing low code/no code or out of the box customization.
- Stay updated with the latest Dynamics 365 features and updates. Review Microsoft Release Wave updates and evaluate new functionality and impact on existing customization/configuration.
Education
- Bachelor's Degree Information Technology, Computer Science, Business Administration, or a related discipline required or
- 6-8 years of additional relevant experience required
- Master's Degree Information Technology, Computer Science, Business Administration, or a related discipline preferred
Experience
- 4+ years Experience in implementing latest Dynamics CRM sales features including but not limited to Leads, opportunities, sales hub, business process flows, sales insights, forecasting, lead qualification, appointments etc. required
- 3+ years Working with custom model drive apps based on Dynamics CRM CE features. required
- 3+ years Experience with end to end large scale implementations with D365 CE. Proven experience designing applications using various modules required
- 3+ years Experience in Workflows, Business Rules, Plugins, Form Customization and CRM Administration, Power Automate, Power apps, Javascript, Model Driven Apps / Canvas Apps, PowerAutomate Jobs, Agile SDLC experience. required
- Powerplatform administration experience is a big plus. preferred
Licenses and Certifications
- Microsoft Dynamics CRM Certifications (big plus). Preferred
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
Skills Required
- Bachelor's degree in IT, Computer Science, Business Administration or related field OR 6-8 years additional relevant experience
- 4+ years implementing Dynamics CRM sales features (Leads, Opportunities, Sales Hub, Business Process Flows, Sales Insights, Forecasting)
- 3+ years working with custom model-driven apps based on Dynamics CRM CE
- 3+ years end-to-end large scale D365 CE implementations and application design across modules
- 3+ years with Workflows, Business Rules, Plugins, Form Customization, CRM Administration, Power Automate, Power Apps, JavaScript, Model Driven Apps/Canvas Apps, PowerAutomate Jobs, Agile SDLC
- Power Platform administration experience
- Microsoft Dynamics CRM certifications
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The Company
What We Do
Legendary Locations Our reputation for providing legendary service in the Midwest dates back more then a century, with the founding of the Automobile Club of Missouri. Today, AAA is serving almost 1.5 million members from our regional headquarters in St. Louis and we have 39 branches throughout the state, including in the St. Louis and Kansas City areas. We also offer opportunities to work at eight additional offices in Arkansas, six in Kansas, four each in Illinois and Louisiana, two in Mississippi, and one in Indiana. Legendary Opportunities Few things are as rewarding as making a positive difference by what you do every day. When you join AAA, you’re part of a team with a single mission in mind – delivering legendary service to help our members. You’ll also find that you’re making a positive difference for yourself by building a career that offers unique opportunities to advance. At AAA, we offer stability, growth and a commitment to an exciting future for both you and our members. Join our team today!
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