Tier IV Engineer

Who we are:
SmartChoice is a leading provider of business cloud communications with a unique portfolio of solutions including UCAAS, collaboration platforms, and dedicated contact centers. Through its 24x7x365 U.S. based support, white-glove service, and single point of contact approach, SmartChoice has become the go-to provider for a businesses’ technology needs and is one of the largest award-winning business phone system providers. SmartChoice is proud to service and support thousands of enterprises worldwide. Check out our website at www.smartchoiceus.com for more information.
Job Overview:
SmartChoice is looking for a skilled and experienced Tier IV Engineer to oversee our Microsoft UCaaS environments, including Teams integration, Kamailio engineering, Active Directory, and VDI. This role demands a high level of expertise in Microsoft technologies, with a particular emphasis on maintaining stringent security standards to comply with HIPAA, SOC2, PCI DSS, Kari's Law, and 10DLC regulations. The candidate should possess excellent problem-solving skills, strong technical knowledge, and the ability to work effectively with internal teams and third-party vendors to ensure a secure, compliant, and efficient infrastructure.
Supervisory Responsibilities:

• None

You will be responsible for…
Kamailio Teams Environment Management:

• Design, build, and maintain Kamailio Teams environment for SmartChoice customers.
• Ensure seamless integration with OmniCloud infrastructure for customer environments.
• Work to find and vet third-party teams for Kamailio Engineering.
• Collaborate with third-party teams to ensure effective migration of all customers from current SBCs in AWS and Azure onto the Kamailio Design.
• Stay informed about future Microsoft updates that may impact the product and incorporate necessary adjustments accordingly.
• Implement and manage SMS for Teams products to enhance communication.
• Monitor performance and troubleshoot issues within Kamailio Teams setups.

Microsoft Environment Administrator:

• Manage all Microsoft programs within SmartChoice customer environments.
• Deploy, configure, and maintain Virtual Desktop Infrastructure (VDI) solutions.
• Facilitate migration from Colo to secure cloud-based VDI for customers.
• Enforce best practices and security standards during migration processes.
• Implement and manage Active Directory, including user and group administration.
• Ensure proper licensing compliance for all Microsoft products.
• Monitor and optimize performance of Microsoft servers and services.
• Conduct regular backups and disaster recovery planning for Microsoft environments.
• Provide technical support and troubleshooting for Microsoft-related issues.
• Stay updated on Microsoft updates, patches, and security advisories to ensure systems are up to date and secure.

Microsoft Client VDI Environment Administrator:

• Provision and manage virtual desktops for end-users within the VDI environment.
• Ensure optimal performance and availability of virtual desktops for users.
• Troubleshoot and resolve issues related to VDI connectivity, performance, and user experience.
• Manage user profiles and permissions within the VDI environment.
• Implement and enforce security policies for VDI endpoints and user sessions.
• Monitor VDI infrastructure health and resource utilization.
• Coordinate with end-users and IT support teams to address VDI-related concerns and requirements.

Collaborate with the CTO and CISO to establish and implement Group Policies and Security Policies.

• Stay updated on industry standards, regulatory changes, and emerging security threats.
• Conduct regular audits and assessments to identify and mitigate potential risks.
• Engage with regulatory bodies and industry associations to maintain compliance.
• Develop and deliver training programs to foster a culture of security awareness.
• Utilize automation and threat intelligence tools to enhance security efforts.
• Monitor and analyze security incidents, investigating root causes and implementing corrective actions.
• Collaborate with cross-functional teams to integrate security best practices.
• Assist in the development and maintenance of disaster recovery and business continuity plans.
• Provide guidance and support to internal stakeholders on security-related matters.

What education & experience you’ll bring...

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Extensive experience in managing Microsoft UCaaS environments, Active Directory, and cloud-based VDI solutions.

What skills & abilities you’ll bring...

• Deep understanding of Microsoft Teams integration, Direct Routing, Kamailio Engineering, and network security.
• Strong background in security practices, including patch management, and compliance with HIPAA, SOC2, PCI DSS, Kari's Law, and 10DLC.
• Relevant certifications (MCSE, MCSA, CCNA, VCP) are preferred, along with experience in security compliance standards.
• Excellent troubleshooting skills, with the ability to identify and resolve complex technical and security issues.
• Strong communication and collaboration skills, essential for working effectively with cross-functional teams and third-party vendors.
• Strong communication skills.
• Strong organizational skills and attention to detail.

What we offer...

• Competitive salary
• Paid Time Off
• Medical, dental, vision and life insurance
• Flexible spending accounts
• Gym membership reimbursement
• Employer-matched 401(k) plan
• Exciting company events

SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.