Microsoft 365 Solutions Engineer

At Partnership HealthPlan of California, the Microsoft 365 Solutions Engineer plays a key role in supporting and optimizing the organization’s Microsoft 365 environment to enable secure, efficient, and collaborative digital operations. This position is responsible for the architecture, administration, and lifecycle management of core Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender for M365, and Azure Active Directory.

As a member of the IT Operations Team, the Microsoft 365 Solutions Engineer contributes to platform reliability, security, and performance, while also supporting user adoption, training, and governance initiatives. The role emphasizes hands-on technical work, cross-functional collaboration, and continuous learning.

This position offers the opportunity to deepen expertise in Microsoft cloud technologies and contribute to the delivery of high-quality healthcare services through modern, integrated workplace solutions.

Essential Duties and Responsibilities▪ Administer and support the organization’s Microsoft 365 environment, including Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender for M365, and Azure Active Directory. ▪ Design, implement, and maintain M365 configurations related to security, compliance, and identity management, including conditional access policies, data loss prevention (DLP), and multi-factor authentication (MFA). ▪ Monitor service health, manage licensing, and maintain tenant-level settings to ensure optimal performance and availability. ▪ Configure and support endpoint management solutions using Intune, including mobile device management (MDM) and Windows Autopilot. ▪ Respond to and troubleshoot platform-related incidents, perform root cause analysis, and implement corrective actions. ▪ Collaborate with cybersecurity, helpdesk, and infrastructure teams to support identity governance, access controls, and secure collaboration. ▪ Participate in planning and execution of platform updates, feature rollouts, and system migrations. ▪ Maintain accurate and up-to-date technical documentation, including configuration baselines, operational procedures, and architectural diagrams.▪ Provide Tier 3 support for escalated Microsoft 365 issues and contribute to knowledge sharing across IT teams. ▪ Assist in evaluating new Microsoft 365 features and services for potential adoption and integration. ▪ Participate in disaster recovery planning and testing related to Microsoft 365 services. ▪ Contribute to automation and scripting efforts to streamline administrative tasks and improve operational efficiency. ▪ Perform other duties as assigned in alignment with departmental and organizational priorities.

Education and Experience

Associate’s degree in Information Technology, Computer Science, or a related field is desired. An equivalent combination of education and experience may be considered. Minimum 3–5 years of hands-on experience administering Microsoft 365 environments in medium to large organizations. Demonstrated experience with core Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Intune, and Azure Active Directory. Experience supporting identity and access management (IAM), including hybrid integration with on-premises Active Directory. Familiarity with PowerShell scripting for automation and configuration tasks.​

Special Skills, Licenses and Certifications

Strong understanding of Microsoft 365 security and compliance features such as conditional access, DLP, eDiscovery, and Microsoft Purview. Effective troubleshooting and problem-solving skills across M365 services and related infrastructure. Ability to communicate clearly and effectively with both technical and non-technical stakeholders. Experience with service monitoring tools (e.g., Microsoft Admin Center, Sentinel, or third-party solutions). Familiarity with ITIL-based service management and change control processes is a plus. Microsoft certifications such as MS-102 (Microsoft 365 Administrator), MS-700 (Teams Administrator), or SC-300 (Identity and Access Administrator) are desirable. Willingness to participate in on-call rotations and occasional travel to Partnership locations as needed. Interest in continuous learning and professional development in Microsoft cloud technologies.

Performance Based Competencies

Ability to quickly acquire in-depth knowledge of healthcare management software and managed care issues. Strong self-management skills with the ability to develop and adhere to project timelines. Proven ability to work effectively with members and employees at all organizational levels. Commitment to maintaining complete confidentiality of member, employee, and PHC information. Excellent written and verbal communication skills, with the ability to interpret and convey technical requirements. Strong analytical and problem-solving skills for troubleshooting and resolving system issues

Work Environment And Physical Demands

Work is primarily performed indoors in a climate-controlled office environment with moderate temperatures. Must be able to remain seated at a desk and work on a computer for up to 8 hours per day.Occasional walking and standing may be required, with duration varying based on daily tasks and project needs. Requires sufficient manual dexterity to operate standard office and network equipment, including keyboards, tools, and diagnostic devices. Position may involve occasional travel for meetings, site visits, or project implementation, which may include air travel. Must be able to spend extended periods viewing computer screens and working with digital tools. Requires normal visual acuity and hearing ability to perform essential job functions effectively. May be required to lift, carry or move equipment of varying size, weighing up to 50 lbs.

HIRING RANGE:

$122,667.11 - $159,467.24

All HealthPlan employees are expected to:▪ Provide the highest possible level of service to clients;▪ Promote teamwork and cooperative effort among employees;▪ Maintain safe practices; and abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

IMPORTANT DISCLAIMER NOTICEThe job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.