Microsoft 365 Enterprise Messaging Engineer

Job Description Summary

Design specific infrastructure solutions to support the broader technical architecture of how servers, networks and storage systems work together to support the needs of the organization. Ensure that security, business operations and business requirements are taken into account. Contribute to the development and maintenance of technical roadmaps, monitor infrastructure performance and suggest improvements where necessary.

Job Description

This position follows our hybrid workstyle policy: Expected to be in our Raymond James St Petersburg, FL Corporate Office location a minimum of 10-12 days a month.

Job Summary:

Design specific infrastructure solutions to support the broader technical architecture of how servers, networks and storage systems work together to support the needs of the organization. Ensure that security, business operations and business requirements are taken into account. Contribute to the development and maintenance of technical roadmaps, monitor infrastructure performance and suggest improvements where necessary.

Responsibilities:

• Design, deploy, and manage collaboration solutions using Microsoft 365, Azure, and other relevant technologies.

• Understanding of or experience in email, security and compliance applications such as Proofpoint or Global Relay required

• Develop and maintain PowerShell scripts to automate tasks and improve efficiency

• Provide fault isolation and resolution to limit and address issues promptly.

• Participate in the development of architecture blueprints for related systems.

• Support and contribute to the documentation of "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

• Perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

• Research and suggest technical developments to improve the quality of the website/portal/software and supporting infrastructure to better meet users’ needs.

• Implement required security measures, such as firewalls or message encryption, monitoring performance to notify security experts of any problems.

• Explore and develop a basic understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.

• Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy.

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills:

• Design and select storage, data center, network, and client/server environments to design solutions in line with industry best practice and provide a third-line point of escalation for appropriate global infrastructure solutions

• Configure and manage email systems, ensuring reliable and secure communication

• Provide technical support and troubleshooting for collaboration tools and systems, such as Exchange, Teams, Confluence, Box, etc.

• Collaborate with cross-functional teams to understand their needs and provide tailored solutions

• Monitor system performance and implement improvements as needed

• Reporting, evaluation and review of systems via Alerts and Healthchecks

• Stay up-to-date with the latest trends and technologies in collaboration tools and practices

• Project management skills

• Azure command line experience preferred

Education

Bachelor’s: Computer and Information Science, Bachelor’s: Computer Engineering, High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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