The Role
Supervise drivers and schedulers and manage day-to-day microtransit operations, including fleet scheduling, maintenance oversight, DOT compliance, GPS monitoring, rider feedback analysis, recruitment, training, and community outreach to support program growth and safety.
Summary Generated by Built In
ABOUT US:
At Pathway Resource Center (Pathway), we have been paving the way for the community for
nearly 25 years with a firm belief in the power of empathy and the potential for transformation.
We strive to not only address immediate needs but also to inspire individuals to become agents
of change within their own lives. We are committed to fostering, cultivating, and preserving an
ethical workplace with a culture of inclusivity. Our commitment includes an emphasis on
adaptability, ensuring that our team is attuned to the organization’s current culture. We
cultivate a positive, respectful and psychologically safe environment. We believe in the power of
cross-training, providing opportunities while emphasizing personal responsibility, and the
importance of allowing one’s work to speak for itself. Our strong foundation and extensive
experience, coupled with our established culture, positions us as a beacon of positive change in
the community.
The Transportation Operations Manager serves as the direct supervisor of the Transportation Drivers and Schedulers and manages the day-to-day operations of the D2S Micro Transit Program, while also contributing to the program’s growth and long-term strategy.
REPORTS TO: Director of Business Operations
DUTIES AND RESPONSIBILITIES:
- Supervise and evaluate staff; Charter Fleet Drivers, D2S Fleet Services Transportation Coordinator & Trainer, D2S Micro Transit Coordinator, and Transportation Drivers.
- Conduct performance reviews: initial, 30-, 60-, 90-day, sporadic, and annual reviews for Transportation Drivers; annual reviews for Scheduler.
- Hold monthly meetings with Schedulers and Transportation Drivers to share updates and address issues.
- Conduct goal-setting sessions with drivers and provide coaching for professional growth.
- Partner with the D2S Fleet Services Transportation Coordinator & Trainer on new driver training and re-training as needed.
- Recommends transportation drivers for coaching, development, and training to the D2S Fleet Services Transportation Coordinator & Trainer and Director of Business Operations.
- Train the Director of Business Operations as backup in case of absence.
- Coordinate day-to-day operations of the D2S Micro Transit Program, ensuring building accessibility, the Scheduler is onsite, and Transportation Drivers arrive for all shifts.
- Track and manage the scheduling and availability of the vehicle fleet.
- Support Schedulers and serve as a backup as needed; train new Schedulers when required.
- Monitor drivers in real time via GPS and follow up on route deviations or safety concerns.
- Collect and analyze rider feedback to identify service improvements.
- Conduct program assessments to ensure service quality, safety, and compliance.
- Provide actionable recommendations to improve safety, reduce liability, and support program growth.
- Coordinate with internal teams to fulfill transportation requests and scheduling needs.
- Ensure regular maintenance and timely repairs for the vehicle fleet.
- Escalate, monitor, and report repairs and preventative maintenance, ensuring timely resolution.
- Ensure license plates are renewed as required (August/January); request payment for renewal at least 30 days before expiration.
- Manage bus maintenance reporting and coordination of repairs.
- Oversee and support the exchange and purchasing process for the vehicle fleet; make recommendations for changes as needed.
- Secure the vehicle fleet daily and ensure vehicles are washed externally monthly and deep cleaned annually.
- Track and monitor fuel usage and fleet gas trends for reporting purposes.
- Schedule vehicle maintenance and submit repair forms to the CEO.
- Track and notify the CEO of drivers’ DOT physicals and drug screenings.
- Provides oversight and quality assurance for All Transportation Drivers, including monitoring internal fleet devices for compliance.
- Perform Quality Assurance reviews on driver performance and service delivery.
Maintain operational checks and balances to ensure efficiency and compliance. - Report all D2S Micro Transit legal and partnership issues to the CEO.
- Submit quarterly reports (receipts, safety concerns, etc.) and monthly FTA data reports.
- Manage all Transportation Drivers and Schedulers.
- Participate in the hiring process for Transportation Drivers and actively recruit or refer candidates as needed.
- Provide technical skill support to Transportation Drivers to increase business knowledge, reduce costs, increase productivity, and minimize risk.
- Recommend and support marketing and promotional strategies for D2S Micro Transit.
- Send Transportation Drivers into the community during downtime to deliver RACK cards and literature to local businesses and community partners.
- Maintain a 30-day supply of vouchers, RACK cards, fliers, and other materials for the vehicle fleet, Scheduler, and Transportation Drivers.
- Refer potential D2S partners and funders to the CEO.
- Actively participate on the D2S Development Team: assessing current programs, providing insights, making recommendations for program, service, or fleet improvements.
- Provide the CEO and leadership team with recommendations for program improvement, enhancement, and growth.
- Serve as an on-call and backup Transportation Driver as needed.
REQUIREMENTS:
- Must have some college or Minimum of Two (2) Years of Experience related to the specified duties and Responsibilities
- Must possess a valid and current Commercial Driver’s License, endorsed for Passenger Vehicles
- Must Have a Minimum of Two (2) Years For Hire Endorsement
- Must be able to pass a Criminal Background Check
- Must pass DOT Physical & Drug Screening
- Must be at least 21 years of age
- Must have a Reliable Vehicle with Current Vehicle Insurance
- Part-Time: Must be able to work 25 Hours per Week
- Must work some Weekends (8-10 per year) and Evenings (rotate shifts with other drivers to cover 7am-8pm schedule)
- Hourly Pay Rate: Negotiable Based on Education & Experience
- Knowledge of Indianapolis and Far-Eastside area Preferred
BENEFITS:
- 4 Wellness Days (2 company inhouse events, 2 employee scheduled days off)
- Bereavement Pay for immediate family
- Final week of December paid off
- Paid for Birthday Off
- Telemedicine and Mental Health Benefit
Qualifications
REQUIREMENTS:
- Must have some college or Minimum of Two (2) Years of Experience related to the specified duties and Responsibilities
- Must possess a valid and current Commercial Driver’s License, endorsed for Passenger Vehicles
- Must Have a Minimum of Two (2) Years For Hire Endorsement
- Must be able to pass a Criminal Background Check
- Must pass DOT Physical & Drug Screening
- Must be at least 21 years of age
- Must have a Reliable Vehicle with Current Vehicle Insurance
- Part-Time: Must be able to work 25 Hours per Week
- Must work some Weekends (8-10 per year) and Evenings (rotate shifts with other drivers to cover 7am-8pm schedule)
- Hourly Pay Rate: Negotiable Based on Education & Experience
- Knowledge of Indianapolis and Far-Eastside area Preferred
ESSENTIAL SKILLS & ABILITIES:
- Written communication and reports
- Excellent computer skills & thorough knowledge of Microsoft Office Programs, including Word & Excel.
- High degree of organizational skills
- Strong effective communication skills, including internal and external relations.
- Excellent time management and personal assertiveness.
- Must be able to collect data, create monthly newsletters, and submit reports.
- Must be dependable, confidential, and honest.
- Ability to work with a diverse demographic population
- Ability to multi-task in a fast-paced environment.
- Must display a positive attitude and friendly, service-oriented personality.
- Ability to work positively within a team, following directives without the inclination to control or overhaul interactions.
- Capability to respect others while also maintaining personal boundaries.
- Understand the importance of mutual respect in creating a harmonious work environment.
- Prioritize delivering quality work as proof of job competence along with accountability for decisions and actions.
- Must be able to handle conflict resolution.
- Must be a team player.
- Ability to follow all State & Federal Traffic rules and regulations.
- Must ensure implementation of policies and practices.
- Must have knowledge of Indiana Motor Vehicle Code & basic first aid practices.
Skills Required
- Some college or a minimum of two years of related experience
- Valid and current Commercial Driver's License endorsed for passenger vehicles
- Minimum of two years For Hire endorsement
- Able to pass a criminal background check
- Pass DOT physical and drug screening
- At least 21 years of age
- Reliable vehicle with current vehicle insurance
- Able to work part-time (25 hours per week)
- Work some weekends (8-10 per year) and evenings; rotate shifts to cover 7am-8pm
- Written communication and reporting skills
- Excellent computer skills and thorough knowledge of Microsoft Office programs, including Word and Excel
- High degree of organizational skills and time management
- Ability to collect data, create monthly newsletters, and submit reports
- Ability to work with a diverse population and handle conflict resolution
- Knowledge of Indiana Motor Vehicle Code and basic first aid practices
- Knowledge of Indianapolis and Far-Eastside area
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The Company
What We Do
Pathway Resource Center offers resources that promote self-sufficiency and bridge the 'digital divide' for disadvantaged, underemployed, and at-risk youth and families. It is a transformational center of excellence contributing to the workforce, family, and economic development of the community.
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