The Role
Provide Medicare counseling, coordinate open enrollment and outreach, manage data and compliance, recruit and train volunteers, build community partnerships, and track program performance to support seniors and individuals with disabilities.
Summary Generated by Built In
Make a Difference by Guiding People Through Critical Healthcare Decisions
If you are passionate about helping others navigate complex systems and want to create meaningful impact in your community, this role offers a unique opportunity. As a Medicare
Information Assistance & Awareness (MIAA) Coordinator, you will empower individuals with the knowledge and support they need to make informed healthcare decisions while strengthening vital community programs.
This position will be part-time: 5+ hours a week.
Information Assistance & Awareness (MIAA) Coordinator, you will empower individuals with the knowledge and support they need to make informed healthcare decisions while strengthening vital community programs.
This position will be part-time: 5+ hours a week.
Key Responsibilities
Program Delivery and Client Support
- Provide comprehensive Medicare counseling and education to help individuals understand their coverage options and enrollment decisions
- Conduct client assessments and ensure services meet required quality and compliance standards
- Coordinate and oversee Open Enrollment periods and outreach events to maximize program reach and participation
- Maintain strict confidentiality and uphold ethical standards in all client interactions
Operations, Data, and Compliance
- Ensure accurate and timely data entry and reporting across required systems to meet grant and regulatory requirements
- Monitor program activity to ensure adherence to state, federal, and funding guidelines
- Prepare reports and track program performance to support accountability and continuous improvement
Volunteer Coordination and Training
- Recruit, onboard, and support a network of volunteers to deliver counseling and outreach services
- Provide ongoing coaching, resources, and updates to ensure volunteers remain knowledgeable and effective
- Foster a positive and engaged volunteer experience to sustain program quality
Community Engagement and Partnerships
- Build and maintain relationships with community organizations serving older adults and individuals with disabilities
- Coordinate outreach efforts and educational sessions to increase awareness of available services
- Stay current on Medicare updates and share relevant information with staff, volunteers, and community partners
Skills
- Strong communication skills with the ability to explain complex information clearly and effectively
- High level of professionalism, discretion, and confidentiality
- Strong organizational and time management skills with the ability to manage multiple priorities
- Relationship-building skills with diverse populations, including clients, volunteers, and partners
- Analytical mindset with attention to detail for data tracking and compliance
Skills, Knowledge and Expertise
Required
- Experience providing health insurance education, benefits counseling, or similar client-facing services
- Ability to obtain and maintain required certifications, including SHIP Counselor Certification
- Experience using databases and reporting systems for accurate data management and compliance
Preferred
- Familiarity with Medicare, Medicaid, or other public benefit programs
- Experience coordinating volunteers or working in a community-based or nonprofit environment
Work Environment and Physical Requirements
- Ability to perform regular computer-based work and maintain accurate documentation
- Ability to travel locally for outreach events, meetings, and trainings
- Ability to sit, stand, and move throughout office and community settings
- Ability to lift and carry materials up to 25 pounds when necessary
About
East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors.Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.
Skills Required
- Experience providing health insurance education, benefits counseling, or similar client-facing services
- Ability to obtain and maintain required certifications, including SHIP Counselor Certification
- Experience using databases and reporting systems for accurate data management and compliance
- Strong communication skills with ability to explain complex information clearly
- High level of professionalism, discretion, and confidentiality
- Strong organizational and time management skills with ability to manage multiple priorities
- Ability to travel locally for outreach events, meetings, and trainings
- Ability to lift and carry materials up to 25 pounds when necessary
- Familiarity with Medicare, Medicaid, or other public benefit programs
- Experience coordinating volunteers or working in a community-based or nonprofit environment
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The Company
What We Do
East Bay Community Action Program (EBCAP) is a private, non-profit organization that provides a comprehensive range of health and human services to residents in Rhode Island's East Bay area. Their offerings include health and dental services, behavioral health programs, and various community initiatives aimed at supporting individuals and families of all ages. EBCAP is dedicated to helping clients achieve their full potential by connecting them with the appropriate services at the right time.
