MI Specialist

We're looking for a MI Specialist to join the Customer Resolutions MI Team, delivering high-quality management information, reporting and data insight to Customer Resolutions and key stakeholders across the business.

The team is responsible for Regulatory Complaints reporting, operational reporting for Remediation Operations, data analysis, performance management insight, and supporting data-driven decision making across Customer Resolutions Operations.

This role will primarily focus on meeting growing MI and reporting requirements across multiple business areas. You'll use a variety of data sources and analytical tools, including SAS, SQL, Power BI and the wider Microsoft Power Platform, to transform complex data into clear, actionable insight. Your work will support operational oversight, workflow management, regulatory compliance and strategic decision making at all levels of the organisation.

Success in this role will depend on your ability to analyse and interpret data, deliver accurate and meaningful reporting, and build strong relationships with stakeholders to understand business requirements and provide effective solutions.

This is a 12 month Fixed Term Contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Responsible for producing and submitting regulatory complaints reporting to the FCA, HMRC and FOS, ensuring accuracy, timeliness and compliance with reporting requirements, as well as supporting Customer Resolutions Remediations Operations. 

The role involves collecting, validating, analysing and presenting data from multiple sources to deliver accurate and actionable MI, while developing and maintaining Power BI dashboards and reporting solutions that support operational oversight, performance management and informed decision making. It also focuses on continuously improving reporting processes and analytical capabilities, alongside building strong stakeholder relationships to understand business requirements and deliver effective reporting solutions.

About you

As a minimum, you'll need to have or be:

• Experience using SQL and Power BI to extract, manipulate, analyse and present data effectively
• Confident analytical and problem-solving skills, with the ability to translate complex data into clear, accurate and actionable insight for a range of stakeholders
• Excellent organisational, stakeholder management and communication skills, with the ability to manage competing priorities, work independently and deliver high-quality outputs to tight deadlines
• Working knowledge and a background of data interrogation, automation and analysis, with a keen eye for detail
• Experience in producing high quality reporting, translating data into readable for all audiences

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Access to private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Please note that should you be successful in securing this role, the job title on our internal systems will be MIS Team Specialist.