Jobs at Nationwide Building Society

Supports customers in a bank branch, by phone, and through digital services. Responsibilities include handling transactions and queries, explaining banking products, guiding customers toward suitable services, maintaining accuracy and security, identifying and escalating concerns, and collaborating with colleagues to deliver excellent customer experiences. No banking experience is required, though customer service experience or interest is beneficial.

Provides in-branch and telephone support to banking customers, handling transactions and queries, explaining banking products and digital services, and delivering fair, accurate, empathetic service. The role involves identifying customer needs, protecting customer information and money, following procedures, escalating concerns, and collaborating with branch and digital-support colleagues. Banking experience is not required; customer service skills, digital confidence, adaptability, and a willingness to learn are valued.

Leads enterprise data engineering strategy and delivery across Databricks, dbt, Azure, Python, and SQL. Defines architecture and engineering standards while driving modernization, automation, security, resilience, governance, and compliance. Influences stakeholders, coaches engineering teams, simplifies technology landscapes, and aligns data, cloud, analytics, and AI investments with business outcomes in a regulated environment.

Provide friendly, accurate customer service in a Glasgow bank branch through face-to-face, phone, and digital interactions. Handle transactions and queries, guide customers toward suitable banking products and digital services, follow security and fairness processes, identify and escalate concerns, and collaborate with branch colleagues to deliver accessible, high-quality customer experiences.

Provides in-branch, phone, and digital banking support to customers. Responsibilities include handling transactions and enquiries, explaining banking products and services, protecting customer information, identifying and escalating concerns, and delivering accurate, empathetic service in a busy branch environment. The role is permanent, part-time at 30 hours per week, and requires working within a 45-minute commute of the Alton branch.

Support customers in a branch, by phone, and through digital banking services. Handle transactions and queries accurately, explain banking products, promote digital tools, and provide empathetic guidance. Work collaboratively in a busy branch, follow procedures, identify and escalate concerns, and protect customer information and funds. No banking experience is required, but customer service experience, strong communication, digital confidence, adaptability, teamwork, integrity, and willingness to learn are important.

Supports customers in a Glasgow banking branch and by phone with transactions, queries, banking products, and digital services. Provides friendly, accurate guidance, identifies and escalates potential issues, protects customer interests, and collaborates with branch colleagues to deliver excellent service. Banking experience is not required; customer service skills, empathy, adaptability, digital confidence, clear communication, integrity, and willingness to learn are important.

Plan and deliver risk-based internal audits of payments systems and related technology, security, resilience, model, and credit risks. Test controls, identify and validate issues, produce high-quality audit reports, and communicate findings to stakeholders. Use data insights to identify trends and themes while supporting governance, risk management, control improvements, and continuous improvement across the organization.

Serve customers in a Nationwide branch, by phone, and through digital services. Handle banking transactions and queries accurately, explain relevant products and tools, identify and escalate concerns, and provide friendly, fair guidance. Collaborate with branch colleagues in a busy environment while protecting customer information and money. The role is full-time, 35 hours per week, and requires living within a 45-minute commute of the Alton branch.

Support customers in a Nationwide branch through face-to-face, telephone, and digital banking interactions. Responsibilities include handling transactions and queries accurately, explaining suitable banking products and services, identifying and escalating concerns, following security and fairness procedures, and collaborating with colleagues in a busy branch. The role requires empathy, clear communication, adaptability, digital confidence, and a strong customer-first approach. No banking experience is required, and training is provided.

Provides in-branch, telephone, and digital banking support to customers. Responsibilities include handling transactions and queries, explaining suitable banking products and services, maintaining security and fairness, identifying issues, and delivering excellent customer experiences in a busy branch environment. The role requires empathy, clear communication, adaptability, digital confidence, teamwork, and integrity. No banking experience is required; customer service experience or passion is beneficial.

Provides in-branch, phone, and online customer support for everyday banking needs. Handles transactions and queries accurately, guides customers toward suitable banking products and digital tools, identifies and escalates concerns, and protects customer information and funds. The role requires empathy, clear communication, adaptability, teamwork, digital confidence, and a commitment to fair, customer-focused service in a busy branch environment.

Leads property risk policy development, governance, implementation, and quality-control checks across residential and buy-to-let mortgage lending. Advises solicitors, internal stakeholders, and existing customers on complex transactions; makes risk-based decisions, designs processes, challenges policy interpretations, and ensures property and conveyancing standards are consistently applied. The role requires expert knowledge of house buying and selling, strong stakeholder communication, and experience in property or housing-market risk.

Support customers in a Nationwide branch, by phone, and through digital services. Handle banking transactions and enquiries accurately, explain suitable products and tools, identify and escalate concerns, and protect customer information and funds. The role requires empathy, clear communication, adaptability, digital confidence, teamwork, and integrity in a busy customer-service environment. It is a permanent, full-time position requiring availability Monday to Saturday and a commute of no more than 45 minutes to the Rayleigh branch.

Supports customers in a bank branch, by phone, and through digital services. Responsibilities include handling transactions and queries, understanding customer needs, explaining banking products, guiding customers through digital tools, following security and fairness procedures, escalating concerns, and collaborating with colleagues to deliver excellent service. No banking experience is required, but customer service experience or interest is beneficial.

Develop and govern property policy standards for residential and buy-to-let mortgage lending. Provide risk-based decisions and advice throughout mortgage applications and complex customer transactions, respond to solicitor and stakeholder queries, explain policy requirements, and challenge existing practices. The role requires strong house buying and selling knowledge, effective decision-making, problem-solving, stakeholder communication, and awareness of industry and government policy developments.

Leads a specialist analytics team delivering reliable data, management information, reporting, and business insights for an unsecured lending function. Responsibilities include developing data sources and marts, automating reporting, improving data governance and regulatory controls, translating complex analysis for senior stakeholders, driving change, and coaching high-performing analysts. Requires strong SQL, SAS, Python, Power BI, Excel Power Pivot, and VBA expertise, plus consumer lending or credit risk experience.

Lead the creation of a new Product Strategy and Operations function for Retail Products. Develop cross-product strategies, deliver proof-of-concept initiatives, improve product delivery, influence senior stakeholders, and build a high-performing team. The role requires substantial product leadership, P&L accountability, strategic planning, analytical decision-making, and experience establishing functions or leading in high-growth environments.

Manages and grows a regional commercial banking portfolio, originates and executes lending deals, evaluates financial and credit risks, recommends lending proposals, and ensures loan documentation and regulatory compliance. The role involves relationship management, business development, financial statement and cash-flow analysis, credit modelling, customer onboarding, stakeholder influence, and monitoring for financial stress. Regular travel is required across North and East Scotland, with monthly collaboration events in Edinburgh or Aberdeen.

Provide friendly, accurate banking support to customers in person, by phone, and through digital services. Handle transactions and queries, explain suitable banking products and tools, follow security and compliance processes, identify and escalate concerns, and collaborate with branch colleagues to deliver excellent customer experiences. No banking experience is required, but customer service experience or passion is beneficial. This is a permanent, part-time role requiring 20 hours per week and a commute within 45 minutes of Fakenham.