Jobs at Nationwide Building Society

Provide in-branch and phone/online customer support for everyday banking and savings. Handle transactions and queries, guide customers to suitable products and digital tools, follow processes to protect customers, and collaborate with branch colleagues to deliver excellent service.

Design, implement and maintain SAP HANA databases for large S/4HANA core-banking platforms. Deliver installations, upgrades, migrations, performance tuning, backup/recovery, high-availability and disaster-recovery. Automate deployments with Ansible, monitor with enterprise tools, and collaborate with architects, SAP Basis, infrastructure and application teams to ensure secure, resilient, high-performing database services.

Provide in-branch, phone and online customer service: handle transactions and queries accurately, guide customers to appropriate banking products and digital tools, follow processes to protect customers, escalate issues, and work collaboratively in a busy branch to deliver excellent service.

Manage remediation projects end-to-end within the Remediation Centre of Excellence: scope, plan, estimate, deliver, monitor controls, manage risks/issues, engage stakeholders, support business readiness, and drive continuous improvement to achieve agreed outcomes and benefits.

Provide friendly, accurate in-branch and telephone support for everyday banking and savings queries. Handle transactions, guide customers to suitable products and digital tools, follow processes to protect customers, and collaborate with colleagues to deliver excellent service in a fast-paced branch environment.

Provide second-line oversight of technology, cyber and data risks. Assess risk assessments, test critical controls, challenge first-line teams, inform risk framework evolution, and deliver assurance to senior management to ensure resilient, secure digital services and data protection.

Provide in-branch, phone and online customer support handling everyday transactions and queries, guide customers to appropriate banking products and digital tools, follow processes to protect customers and escalate issues as needed.

Provide friendly, accurate in-branch, phone and online customer service: handle transactions and queries, guide customers to suitable banking products and digital tools, follow processes to protect customers, and work collaboratively in a busy branch to deliver excellent experiences.

Provide in-branch and phone support to customers, handling transactions, queries, and guiding them to appropriate banking products and digital services. Work as part of a branch team, follow processes to protect customers, escalate issues, and deliver excellent service during busy periods and on branch closure days supporting phone lines.

Provide in-branch and phone customer support for everyday banking: process transactions, answer queries, guide customers to products and digital services, follow processes to protect customers, and work as part of a busy branch team.

Provide face-to-face, phone and online support in a branch: handle transactions, answer queries, guide customers on products and digital tools, follow processes, escalate issues, and deliver excellent customer service.

Provide in-branch, phone and online customer support: handle transactions and queries, guide customers on products and digital tools, follow processes, escalate issues, and support colleagues to deliver excellent service.

Serve customers in-branch, by phone and online: handle transactions and queries, guide customers to suitable banking products and digital tools, follow processes, escalate risks, and support colleagues to deliver excellent customer service.

Lead and coordinate finance change and integration activities across strategic programmes. Translate priorities into delivery plans, track progress, manage risks, budgets and resources, analyse data for insights, produce targeted communications, and influence senior stakeholders to deliver finance transformation outcomes.

Lead credit risk analysis for Current Account and Overdraft portfolios, ensuring lending strategy meets risk appetite and regulatory requirements. Analyse large datasets to identify trends, produce MI and insights, design and test lending strategies, influence senior stakeholders, coach analysts, and collaborate with product, collections, and compliance teams to drive responsible lending and good customer outcomes.

Provide in-branch, phone and online customer support: handle transactions, resolve queries, guide customers on products and digital tools, follow processes to protect customers, and work collaboratively within a busy branch.

Lead and coordinate finance change across strategic integration programmes: translate priorities into delivery plans, track progress, manage risks and budgets, analyse data to surface insights, produce tailored communications, remove barriers, and influence senior stakeholders to deliver successful outcomes.

Lead monitoring, analysis and reporting of data quality for Collections & Recoveries. Identify root causes, manage remediation, produce Data Quality Scorecards, maintain governance artefacts (business terms, metadata, lineage, rules), run control checks, and support enterprise reporting governance while partnering with stakeholders and the Data Steward to improve data accuracy and compliance.

Provide in-branch, phone and online customer support handling transactions, queries and savings line calls. Guide customers to suitable products and digital tools, follow processes, escalate issues, and work as part of a busy branch team to deliver excellent, secure customer service. Role is part-time (28 hours) with specified shift days and initial training.

Provide second-line oversight of operational resilience across Nationwide: review frameworks, assess controls, challenge First Line resilience practices, monitor IBS/ITOL, support scenario testing and self-assessments, and report findings to senior management and risk committees.