Jobs at Nationwide Building Society

Provide face-to-face, phone and online support in a branch: handle transactions, answer queries, guide customers on products and digital tools, follow processes, escalate issues, and deliver excellent customer service.

Provide in-branch, phone and online customer support: handle transactions and queries, guide customers on products and digital tools, follow processes, escalate issues, and support colleagues to deliver excellent service.

Serve customers in-branch, by phone and online: handle transactions and queries, guide customers to suitable banking products and digital tools, follow processes, escalate risks, and support colleagues to deliver excellent customer service.

Lead and coordinate finance change and integration activities across strategic programmes. Translate priorities into delivery plans, track progress, manage risks, budgets and resources, analyse data for insights, produce targeted communications, and influence senior stakeholders to deliver finance transformation outcomes.

Lead credit risk analysis for Current Account and Overdraft portfolios, ensuring lending strategy meets risk appetite and regulatory requirements. Analyse large datasets to identify trends, produce MI and insights, design and test lending strategies, influence senior stakeholders, coach analysts, and collaborate with product, collections, and compliance teams to drive responsible lending and good customer outcomes.

Provide in-branch, phone and online customer support: handle transactions, resolve queries, guide customers on products and digital tools, follow processes to protect customers, and work collaboratively within a busy branch.

Lead and coordinate finance change across strategic integration programmes: translate priorities into delivery plans, track progress, manage risks and budgets, analyse data to surface insights, produce tailored communications, remove barriers, and influence senior stakeholders to deliver successful outcomes.

Lead monitoring, analysis and reporting of data quality for Collections & Recoveries. Identify root causes, manage remediation, produce Data Quality Scorecards, maintain governance artefacts (business terms, metadata, lineage, rules), run control checks, and support enterprise reporting governance while partnering with stakeholders and the Data Steward to improve data accuracy and compliance.

Provide in-branch, phone and online customer support handling transactions, queries and savings line calls. Guide customers to suitable products and digital tools, follow processes, escalate issues, and work as part of a busy branch team to deliver excellent, secure customer service. Role is part-time (28 hours) with specified shift days and initial training.

Provide second-line oversight of operational resilience across Nationwide: review frameworks, assess controls, challenge First Line resilience practices, monitor IBS/ITOL, support scenario testing and self-assessments, and report findings to senior management and risk committees.

Lead technical direction and delivery of Nationwide's SAP Basis and HANA platforms, driving migrations (ECC→S/4HANA), upgrades, automation (Ansible/IaC), resilience, observability and platform standardisation. Provide hands-on engineering, act as senior escalation, influence architecture, and line manage a team of SAP Basis/HANA engineers.

Lead a small team overseeing operational risk for Payments, assess controls, challenge first-line operations, perform regulatory horizon scanning, produce risk opinions, and provide assurance to senior risk committees.

Provide in-branch and phone-based customer support for everyday banking and savings; handle transactions, answer queries, guide customers to appropriate products and digital tools, follow processes, escalate issues, and collaborate with colleagues to deliver excellent service.

Perform planned and reactive maintenance at a Swindon data centre, including HVAC, UPS, generators and fire systems. Complete scenario testing, accept on-call duties (1-in-4 rota) with 30-minute site response, undertake High Voltage authorised person tasks (training provided), liaise with suppliers and IT stakeholders, and support health & safety and site administration.

Provide in-branch, phone and online customer support handling transactions, queries and guidance on banking products. Follow processes to protect customers, escalate issues, work as part of a busy branch team and promote digital tools to help customers manage money.

Provide friendly, accurate in-branch and phone support for everyday banking transactions and queries. Guide customers to suitable products and digital tools, follow processes to protect customers, escalate issues, and work as part of a busy branch team to deliver excellent customer experiences.

Provide friendly, accurate in-branch and remote customer service for everyday banking transactions and queries. Guide customers to appropriate products and digital tools, follow processes to protect customers, collaborate with branch colleagues, and escalate issues when needed.

Provide friendly, accurate in-branch, phone and online customer service. Handle transactions and queries, guide customers to suitable banking products and digital tools, follow processes and escalate issues to protect customers, and work collaboratively in a busy branch to deliver excellent customer experiences.

Own and manage the Overdraft product lifecycle for Current Accounts: define propositions, deliver system changes with technical teams, monitor performance and customer outcomes, improve end-to-end processes, manage risk and commercial impacts, and collaborate across stakeholders to resolve incidents and drive strategy and delivery.

Provide in-branch, phone and online customer support handling transactions, answering queries, guiding customers to suitable banking products and digital tools, following processes to protect customers, and working with branch colleagues to deliver excellent service.