Jobs at Nationwide Building Society

Support customers in a Birmingham bank branch, in person, by phone, and through digital services. Responsibilities include handling transactions and queries, guiding customers toward suitable banking products and tools, maintaining accuracy and security, following processes, escalating concerns, and collaborating with branch and digital support colleagues. The role requires empathetic customer service, adaptability, clear communication, digital confidence, teamwork, integrity, and willingness to learn banking services.

Manage remediation projects end-to-end within the Remediation Centre of Excellence: scope, plan, estimate, deliver, monitor controls, manage risks/issues, engage stakeholders, support business readiness, and drive continuous improvement to achieve agreed outcomes and benefits.

Lead fraud and economic crime risk and control assessments during a major integration programme. Perform root-cause analysis, identify vulnerabilities and remediation, design and implement controls across detection, prevention and monitoring, and advise senior stakeholders on regulatory compliance (FCA, AML, sanctions). Collaborate with cross-functional teams to embed resilient fraud controls and produce clear governance and impact assessment documentation.

Reviews and authorizes high-risk customer relationships and financial crime decisions. The role provides challenge, oversight, and assurance across AML, sanctions, and investigations; gathers evidence, assesses customer risk, presents complex cases to senior stakeholders, identifies control weaknesses, supports regulatory change and audits, and drives process improvements. Strong investigative, report-writing, decision-making, and stakeholder management skills are required.

Lead Nationwide’s enterprise-wide colleague engagement strategy, internal communications, culture initiatives, insights, and leadership experiences. Advise senior leaders, translate complex priorities into compelling narratives, use sentiment and performance data to measure impact, oversee major colleague events, and manage a multidisciplinary team. The role also includes capability building, stakeholder alignment, supplier and budget management, and delivery during periods of organisational change. This is a 15-month fixed-term hybrid position based in Swindon or London, with travel to UK events required.

Design, build, deploy, and technically support SAP objects across multiple workstreams. Provide expertise throughout the delivery lifecycle, create technical designs from functional specifications, lead technical discussions, and consult with stakeholders and delivery partners. The role focuses on SAP ABAP, S/4HANA, Gateway OData services, CDS Views, REST integrations, and developing SAP FS-Business Partner capabilities for a banking environment.

Own vision, strategy and roadmap for Financial Risk Solutions products (Trade Finance, FX, Derivatives). Use customer insight, data and market intelligence to improve products, drive digital transformation, simplify processes, and ensure regulatory compliance. Collaborate with stakeholders across Front Office, Operations, Technology, Risk and Compliance to deliver product enhancements and excellent customer outcomes.

Design, build, and deploy SAP objects across multiple workstreams for Nationwide’s customer data modernization programme. Translate business requirements into SAP functional solutions, lead requirements workshops, create functional specifications, and conduct impact assessments, gap analyses, and solution reviews. Support technical teams through delivery, collaborate with business partners, and mentor developers while helping establish the SAP FS-Business Partner team and development processes.

Support technology and change leaders with risk and control assessments, incident and loss-event analysis, root-cause identification, control improvement, and risk reporting. Build trusted relationships with technology, architecture, engineering, service management, product, and program teams. Provide objective advice and actionable insight within the enterprise risk framework while collaborating across governance, risk, controls, and business risk functions.

Serve customers in branch, by phone and online, handling transactions and enquiries, guiding on products and digital tools, following processes, escalating issues, and supporting colleagues to deliver excellent service.

Support customers in a bank branch, by phone, and through digital services. Responsibilities include welcoming customers, understanding their needs, processing transactions, answering queries, guiding them toward suitable banking products and tools, following security and operational procedures, identifying concerns, and escalating issues. The role requires clear communication, empathy, adaptability, digital confidence, teamwork, integrity, and ownership in a fast-paced branch environment.

Conduct internal audit testing and assess control effectiveness using data analytics. Identify trends and anomalies with Python, Databricks, SQL, SAS, and generative AI. Develop repeatable analytics solutions, self-service tools, and innovative audit methodologies while reviewing data insights work. Support internal audit strategy, improve data-led processes, and upskill colleagues in data analytics and coding practices.

Support customers in a Nationwide branch, by phone, in person, and through digital services. Handle banking transactions and enquiries accurately, guide customers toward suitable banking products and tools, and deliver friendly, fair service. Identify and escalate concerns, protect customer information and money, and collaborate with colleagues in a busy environment. The role requires adaptability, empathy, clear communication, digital confidence, and a commitment to excellent customer experiences.

Provides in-branch, phone, and digital banking support; handles transactions and customer queries, recommends suitable banking services, protects customer information, follows processes, and escalates concerns. The role requires empathy, patience, clear communication, adaptability, digital confidence, teamwork, and a strong customer-first approach. It is a permanent, full-time position requiring availability Monday to Saturday and residence within a 45-minute commute of the St Albans branch.

Support customers in a Nationwide branch, by phone, and through digital channels. Responsibilities include welcoming customers, understanding their needs, handling banking transactions and queries accurately, explaining suitable banking products and services, following processes, identifying and escalating concerns, and protecting customers and their money. The role requires clear communication, empathy, adaptability, teamwork, digital confidence, and calm performance in a busy environment. No banking experience is required, though customer service experience or interest is beneficial.

Provide friendly, accurate banking support in branch, by phone, and through digital services. Handle transactions and customer queries, explain suitable banking products, promote digital tools, follow security and fairness processes, identify and escalate concerns, and collaborate with colleagues during busy periods. The role requires empathy, clear communication, adaptability, digital confidence, integrity, and a strong customer-first approach. No banking experience is required, and full training is provided.

Support customers in a Nationwide branch, by phone, and through digital services. Handle banking transactions and queries accurately, guide customers toward suitable products and tools, identify and escalate concerns, and deliver empathetic service in a busy team environment. The role requires clear communication, adaptability, digital confidence, integrity, and a customer-first approach.

Support customers in a bank branch, by phone, and through digital services. Handle transactions and queries accurately, provide guidance on banking products, assist with digital tools, identify and escalate concerns, and deliver empathetic, fair customer service. Collaborate with branch colleagues in a fast-paced environment while protecting customers and their money and adapting to changing priorities.

Support customers with everyday banking transactions and enquiries in branch, by phone, and through digital services. Provide accurate, empathetic guidance on banking products and tools, identify and escalate concerns, follow processes protecting customers and their money, and collaborate with colleagues in a busy branch environment. The role requires clear communication, adaptability, digital confidence, integrity, and a strong customer-service focus. It is a permanent full- or part-time position requiring availability Monday to Saturday and a commute of no more than 45 minutes.

Provide in-branch, phone, and online customer support for everyday banking needs. Handle transactions and queries accurately, explain suitable banking products and digital services, resolve concerns, follow security and compliance processes, and escalate issues when necessary. Build trusted customer relationships through patience, empathy, clear communication, adaptability, and integrity while collaborating with colleagues in a busy branch environment.