Jobs at Nationwide Building Society

Support customers in a Nationwide branch, by phone, and through digital services. Responsibilities include handling transactions and queries, guiding customers toward suitable banking products and tools, protecting customer information and funds, following processes, escalating concerns, and collaborating with colleagues to deliver excellent service. The role requires empathy, clear communication, adaptability, digital confidence, and the ability to remain calm in a busy environment. This is a full-time, 12-month fixed-term contract requiring a commute of up to 45 minutes.

Provides high-level administrative support to 2–3 Directors, managing complex diaries, meetings, travel, events, expenses, invoices, HR administration, communications, and organisational materials. The role requires proactive prioritisation, discretion with confidential information, stakeholder coordination, accurate document formatting, and strong Microsoft Office skills. It is hybrid, with at least two days per week in the London, Northampton, or Glasgow office.

Support customers in a busy bank branch through in-person, phone, and digital channels. Handle transactions and queries accurately, explain suitable banking products and services, identify and escalate concerns, and protect customer information and money. The role requires empathy, clear communication, adaptability, digital confidence, teamwork, integrity, and a strong customer-first approach. No banking experience is required; customer service experience or interest is beneficial.

Supports customers in a bank branch, by phone, and through digital services. Responsibilities include handling transactions and queries, explaining banking products, guiding customers through digital tools, identifying and escalating concerns, and delivering accurate, empathetic service. The role requires teamwork, adaptability, clear communication, technology confidence, and integrity. This is a 12-month, part-time fixed-term position requiring availability Monday to Friday and a commute within 45 minutes of the Stroud branch.

Manage and grow an existing agricultural lending portfolio across a regional area. Build farmer relationships, identify growth opportunities, ensure risk and compliance alignment, conduct financial analysis and due diligence, collaborate with sector leadership, and support sustainability and net-zero objectives while providing excellent customer service.

Supports marketing strategy, AI strategy, and broader strategic projects across Group Customer Communications. Coordinates stakeholders, suppliers, workshops, governance, roadmaps, risks, dependencies, action logs, and senior reporting. Helps structure ambiguous problems, assess AI use cases, connect people and technology, and turn strategic discussions into recommendations, plans, decisions, and tracked delivery. The role requires strong organization, strategic project coordination, and an understanding of marketing, customer strategy, digital change, data, or AI-enabled change.

Supports prioritization, coordination, governance, and reporting across a portfolio of remediation projects. Manages demand, dependencies, resourcing, stakeholder alignment, and data governance controls. Uses analytical and communication skills to provide leadership with recommendations and insights, improve planning processes, simplify ways of working, and ensure remediation activities progress through the required framework in a controlled and timely manner.

Build and improve practical generative AI solutions for marketing, customer communications, productivity, and member value. Responsibilities include designing AI solutions, configuring and testing agents and workflows, evaluating quality and risk, collaborating with Technology, Data, Legal, Risk, and business teams, documenting reusable approaches, assessing tools, and communicating recommendations and progress to senior stakeholders.

Lead and support business change initiatives across Retail and Group Customer Operations. Responsibilities include impact assessments, delivery planning, stakeholder management, governance, risk and dependency management, project reporting, business case development, implementation support, benefits realization, and designing compliant processes aligned with FCA requirements and organizational strategy.

Support metadata management, data lineage, critical data element management, data quality monitoring, and governance controls. Partner with business and technology stakeholders to investigate data issues, identify root causes, improve governance tooling adoption, and automate or standardize processes. The role combines stakeholder engagement, analysis, problem-solving, operational delivery, and continuous improvement across metadata and data quality initiatives.

Investigate potentially fraudulent payments through inbound customer and third-party calls. Use questioning, fraud frameworks, critical thinking, and decision-making to determine whether fraud has occurred, protect customer accounts, and provide guidance to prevent future incidents. Collaborate with fraud teams while delivering empathetic customer service during sensitive or challenging conversations.

Support customers in a branch, by phone, and through digital banking services. Handle transactions and queries accurately, explain banking products, promote digital tools, and provide empathetic guidance. Work collaboratively in a busy branch, follow procedures, identify and escalate concerns, and protect customer information and funds. No banking experience is required, but customer service experience, strong communication, digital confidence, adaptability, teamwork, integrity, and willingness to learn are important.

Lead end-to-end Finance process change for the Virgin Money integration into Nationwide. Manage accounting, reconciliation, reporting, treasury readiness, dependencies, risks, issues, decisions, governance, and regulatory controls across a complex multi-workstream programme. Collaborate with Finance, Product, delivery teams, senior stakeholders, and third-party suppliers while using Jira to track progress and reporting. Ensure systems, data, and processes are integrated safely and financial integrity is maintained.

Provide in-person, phone, and digital banking support to customers at the Preston branch. Responsibilities include handling transactions and queries, guiding customers toward suitable banking products and digital services, protecting customer information and funds, following processes, escalating concerns, and collaborating with branch colleagues. The role requires empathy, adaptability, clear communication, digital confidence, integrity, and a strong customer-service mindset. Banking experience is not required, and training is provided.

Owns the integration and analysis of people, security, technology, fraud, physical security, investigation, and governance data to identify insider-risk patterns. The role produces actionable intelligence, supports investigations, strengthens controls, and develops monitoring, automation, governance, and reporting capabilities. It requires influencing senior stakeholders, translating complex findings into business outcomes, and making risk-based recommendations amid ambiguity.

Provide compassionate, tailored support to vulnerable customers through telephone and back-office channels. Identify appropriate solutions, coordinate with internal teams and external partners, refer cases for specialist assistance, complete administration, and contribute to continuous improvement. The role requires strong communication, empathy, organisation, adaptability, and awareness of policies and regulatory requirements. This is a 12-month fixed-term hybrid position with regular attendance at Glasgow, Gosforth, or Leeds sites.

Manage and improve AWS cloud infrastructure using Terraform and GitHub Actions. Automate deployments, maintain secure and scalable environments, troubleshoot cloud and deployment issues, and support development teams. Deploy and configure Cassandra clusters and container platforms such as Docker and Kubernetes. Provide technical leadership, organize and prioritize work, coach other DevOps engineers, and promote automation and engineering best practices.

Coordinate and continuously improve the Nationwide AI Academy and broader learning programmes. Build learning pathways, deploy content, manage programme operations, track adoption and completion through reports and dashboards, and provide insights on outcomes. Coordinate AI Specialist engagement sessions, communities, communications, and stakeholder activities. Partner with subject matter experts to align learning with AI governance, risk considerations, and organisational priorities while supporting behaviour change and scalable capability building.

Deliver SAP Basis engineering across business-critical SAP platforms, including administration, upgrades, migrations, troubleshooting, monitoring, alerting, and change management. Serve as a SAP Solution Manager specialist for Technical Monitoring, Business Process Monitoring, and ChaRM. Support the transition to SAP Cloud ALM, implement observability capabilities, automate operational tooling, and coordinate platform enhancements through design, testing, implementation, and service transition.

Performs data-heavy functional, regression, and User Acceptance Testing for Finance change initiatives. Designs test cases from requirements and acceptance criteria, validates data using complex SQL and Excel, logs and tracks defects, supports issue resolution, and reports testing progress. Works closely with subject matter experts, business users, and delivery teams in a regulated banking environment.