Jobs at Nationwide Building Society

Provide in-branch, phone and online customer service: process transactions accurately, answer queries, guide customers to suitable banking products and digital tools, follow processes, spot and escalate issues, and work collaboratively to deliver excellent customer experiences.

As a Customer Representative, you will provide exceptional customer service, assist with banking transactions and inquiries, and help customers utilize banking products and digital tools. You will work closely with team members in a branch setting, ensuring customer satisfaction and support.

Provide friendly, accurate in-branch, phone and online banking support; handle transactions and queries; guide customers to suitable products and digital tools; follow processes, spot issues, and escalate to protect customers.

Execute data quality evaluation processes for Credit Reference Agency data, compile reports, investigate and escalate data issues, design and update data quality rules using SAS tools, support data governance framework and dispute resolution, and collaborate with stakeholders to improve data controls.

The Senior Director in Corporate Banking will lead the strategy for corporate finance, focusing on developing lending opportunities, managing relationships, and maintaining compliance. Responsibilities include driving business growth, financial analysis, and project leadership while fostering collaboration within teams.

Lead technical design, resilience, security, and performance of on-premises infrastructure for Payment Cards. Provide hands-on platform ownership, set standards, mentor engineers, manage delivery and incidents, ensure compliance, champion automation/IaC, and drive continuous improvement across environments and third‑party suppliers.

Manage and grow a portfolio of SME business customers in South Yorkshire via face-to-face engagement, delivering lending (£1m-£15m), deposits and tailored financial solutions. Monitor financial performance, identify risks, produce credit papers, network locally, and ensure compliance with internal policies and FCA regulations.

Manage, develop and maintain Treasury models across their lifecycles (capital, liquidity, IRRBB). Support model development, validation, analysis and reporting; collaborate with model owners and business units; lead small projects and contribute to larger ones while improving analytics and coding (Python/SAS) and treasury modelling skills.

Design, build and improve data solutions and ETL pipelines (primarily in Databricks and SQL) to automate treasury and finance reporting, strengthen data quality, perform exploratory analysis, and collaborate with Finance and Treasury stakeholders to translate requirements into productionised reporting solutions.

Provide first‑class, branch-based customer service across in-person, phone and online channels. Handle transactions on the till, assist with digital services and product applications, resolve customer queries, complete training, and uphold customer-first behaviours to protect and support members.

Provide face-to-face, phone and online support in a branch, handle transactions and queries, guide customers to suitable banking products and digital tools, follow processes to protect customers, and collaborate with colleagues to deliver excellent service.

As a Senior Manager in Customer Vulnerability, you'll define and deliver strategies to improve outcomes for vulnerable customers, manage change initiatives, and ensure compliance with regulations while leading a team and engaging with stakeholders.

Lead development and optimisation of SAS analytical processes as the organisation migrates to SAS Viya. Analyse large datasets to detect fraud trends, rework and modernise legacy SAS code and jobs for performance and scalability, collaborate with stakeholders to translate insights into action, and mentor junior team members to share best practices.

Lead fraud and scam analysis across channels, build analytical solutions using SQL/SAS/Python, work with large datasets to detect trends, present insights to stakeholders, influence fraud prevention strategy, and mentor junior staff to reduce losses while maintaining customer experience.

Provide face-to-face, phone and online support to branch customers, handling transactions and enquiries accurately, guiding customers to suitable banking products and digital services, following processes to protect customers, and collaborating with colleagues to deliver excellent service in a busy branch environment.

Provide in-branch, phone and online support to customers, handling transactions and queries, guiding customers to appropriate banking products and digital tools, following processes to protect customers, and working collaboratively with branch colleagues to deliver excellent service.

Provide friendly, accurate in-branch and phone support for everyday banking transactions and queries. Guide customers to suitable products and digital tools, follow processes to protect customers, escalate issues, and work as part of a busy branch team to deliver excellent customer experiences.

Lead and perform internal audit testing with a data-insights focus, using analytics to identify trends, anomalies and control weaknesses. Develop data-led audit methodologies, build tools, upskill colleagues in analytics, perform technical reviews, and collaborate cross-functionally to drive continuous improvement and innovation in audit processes.

Welcomes and supports branch customers, assists with everyday banking and digital services, resolves queries, identifies customer needs, and recommends appropriate products. Works with colleagues and digital centres to ensure customers get expert support, delivering excellent, empathetic service and meeting team goals.

Provide in-branch, phone and online support to customers; handle transactions and queries accurately; guide customers to appropriate banking products and digital services; follow processes, spot and escalate issues, and work as part of a busy branch team to deliver excellent customer service.