Jobs at Nationwide Building Society

Lead end-to-end delivery of complex technology and migration projects across AWS, APIs, system integrations, and data platforms. Manage scope, budgets, resources, risks, dependencies, governance, and milestones while coordinating engineers, architects, testers, product owners, and third-party partners. Apply SDLC, Agile, DevOps, and CI/CD knowledge to translate technical issues into delivery actions, remove blockers, and communicate progress to senior stakeholders within a regulated financial-services environment.

Support customers with in-branch, telephone, and digital banking needs. Responsibilities include handling transactions and queries, guiding customers toward suitable banking services, protecting customer information and funds, following procedures, identifying concerns, and collaborating with branch colleagues to deliver accessible, fair, and friendly service.

Support customers with in-branch, phone, and digital banking needs. Responsibilities include handling transactions and queries accurately, explaining suitable banking products and services, identifying and escalating concerns, following customer-protection processes, and collaborating with branch colleagues to deliver excellent service. The role requires empathy, clear communication, adaptability, digital confidence, and integrity. Banking experience is not required, and comprehensive training is provided.

Provides in-person, phone, and digital banking support to customers, handling transactions, answering queries, explaining products and services, and protecting customer interests. The role requires empathetic communication, adaptability, digital confidence, teamwork, and accurate adherence to banking processes. No banking experience is required, and full- or part-time work is available at the Deal, Kent branch.

Supports customers in a bank branch, by phone, and through digital services. Responsibilities include handling transactions and queries, explaining suitable banking products, guiding customers with digital tools, following security and fairness processes, identifying concerns, and collaborating with colleagues to deliver excellent customer service. No banking experience is required, but customer service experience or interest is beneficial.

Support customers in a Nationwide branch, by phone, and through digital services. Responsibilities include handling banking transactions and queries, guiding customers toward suitable products and tools, identifying and escalating issues, and delivering accurate, fair, empathetic service. The role requires teamwork in a busy environment, adaptability, digital confidence, clear communication, and a strong commitment to protecting customers and their money.

Provides in-branch, telephone, and digital banking support to customers. Responsibilities include handling transactions and queries, recommending suitable banking services, protecting customer information, following procedures, identifying concerns, and collaborating with branch colleagues. The role requires empathy, clear communication, adaptability, confidence with technology, and a strong customer-first approach. Full-time work is based in a Banbury branch, Monday through Saturday, with initial training and online assessments required.

Lead and develop a specialist Complex Enquiries team handling escalated, sensitive, and executive-level customer cases. Ensure complex journeys receive clear end-to-end ownership and resolution, coach colleagues, monitor performance and quality, and collaborate across functions to remove barriers. Use customer feedback and recurring themes to identify root causes, simplify processes, reduce friction, and improve customer outcomes while balancing operational and risk considerations.

Lead Nationwide’s small business credit risk decisioning capability across automated, scored and manual underwriting. Set risk appetite, policy, scorecards, limits and controls; oversee portfolio performance, model effectiveness and customer outcomes; lead the lending automation roadmap; manage complex credit matters; and develop the Small Business Credit team. Partner with Product, Technology, Operations, Compliance and Model Risk to scale lending safely while balancing commercial growth, conduct and credit risk.

Serve as the primary contact for prospective and existing business customers, handling administrative fulfilment tasks and resolving queries. Deliver professional customer service, maintain accurate data, meet deadlines, assess and improve service quality, and comply with company policies and FCA banking regulations. The role requires strong organisation, communication, attention to detail, relationship-building, and awareness of money laundering and risk management.

Support customers in a busy bank branch through in-person, phone, and digital interactions. Handle transactions and queries accurately, explain banking products and services, identify and escalate concerns, and protect customer interests. The role requires empathy, patience, clear communication, adaptability, digital confidence, teamwork, and integrity. This is a part-time, 12-month fixed-term position requiring attendance at the Wallingford branch and completion of initial training.

Provide in-person, phone, and online banking support to customers. Handle transactions and enquiries accurately, explain suitable banking products and digital tools, identify and escalate concerns, and protect customer security and fairness. Collaborate with branch colleagues to deliver excellent service in a busy environment, including savings-line telephone support on branch closure days.

Support branch customers in person, by phone, and digitally. Handle banking transactions and queries, guide customers toward suitable banking products and services, identify and escalate concerns, follow security and fairness processes, and collaborate with colleagues to deliver excellent customer experiences. The role is permanent and part-time at 28 hours weekly in Bourne, Lincolnshire, with training provided and no banking experience required.

Provide in-person, phone, and online banking support to customers. Handle transactions and queries accurately, explain appropriate banking products and digital services, identify and escalate concerns, and deliver fair, empathetic service in a busy branch environment. Collaborate with colleagues, follow procedures, protect customer information and money, and adapt to changing customer needs while supporting accessible face-to-face banking.

Leads assessment, structuring, execution, and portfolio management of minority equity investments in privately owned UK businesses. Responsibilities include market and financial analysis, valuation and modelling, due diligence coordination, investment committee recommendations, transaction negotiation, governance, portfolio monitoring, and value creation support. The role also requires building relationships with founders, advisers, internal specialists, and senior stakeholders while balancing commercial objectives, member value, risk, and responsible investment.

Provide friendly, accurate banking support in a branch, by phone, and through digital services. Handle transactions and customer queries, explain suitable banking products, guide customers on digital tools, follow security and compliance processes, and escalate concerns when necessary. The role requires empathy, clear communication, adaptability, digital confidence, teamwork, and a strong customer-first approach. This is a permanent, part-time position of 21 hours per week in Parkstone, Dorset.

Provides in-person, telephone, and online banking support in a branch environment. Responsibilities include welcoming customers, handling transactions and queries accurately, guiding customers toward suitable banking products and digital services, protecting customer information, following procedures, escalating concerns, and collaborating with colleagues to deliver excellent customer experiences.

Provide in-branch, phone, and digital banking support to customers. Handle transactions and queries accurately, explain suitable banking products and services, identify and escalate concerns, and deliver empathetic, clear service. Collaborate with branch colleagues in a fast-paced environment while following processes, protecting customer information and money, and supporting savings-line calls on branch closure days.

Provides in-branch, telephone, and digital banking support to customers. Handles transactions and enquiries, explains appropriate banking products and services, protects customer information, follows procedures, identifies concerns, and escalates issues. The role requires empathetic communication, adaptability, digital confidence, accuracy, and teamwork in a busy branch environment. It is a full-time, permanent position supporting both branch customers and savings-line callers.

Leads the design, implementation, optimisation, and governance of Pega Customer Decisioning Hub solutions, including Next-Best-Action frameworks, real-time containers, and adaptive models. Manages customer contact strategy, production deployment, testing, performance tuning, incident investigation, and risk controls. Coaches decisioning colleagues, partners with marketing, digital, strategy, and customer experience teams, and translates business opportunities into compliant, measurable decisioning solutions.