Jobs at Nationwide Building Society

Support metadata management, data lineage, critical data element management, data quality monitoring, and governance controls. Partner with business and technology stakeholders to investigate data issues, identify root causes, improve governance tooling adoption, and automate or standardize processes. The role combines stakeholder engagement, analysis, problem-solving, operational delivery, and continuous improvement across metadata and data quality initiatives.

Investigate potentially fraudulent payments through inbound customer and third-party calls. Use questioning, fraud frameworks, critical thinking, and decision-making to determine whether fraud has occurred, protect customer accounts, and provide guidance to prevent future incidents. Collaborate with fraud teams while delivering empathetic customer service during sensitive or challenging conversations.

Support customers in a branch, by phone, and through digital banking services. Handle transactions and queries accurately, explain banking products, promote digital tools, and provide empathetic guidance. Work collaboratively in a busy branch, follow procedures, identify and escalate concerns, and protect customer information and funds. No banking experience is required, but customer service experience, strong communication, digital confidence, adaptability, teamwork, integrity, and willingness to learn are important.

Lead end-to-end Finance process change for the Virgin Money integration into Nationwide. Manage accounting, reconciliation, reporting, treasury readiness, dependencies, risks, issues, decisions, governance, and regulatory controls across a complex multi-workstream programme. Collaborate with Finance, Product, delivery teams, senior stakeholders, and third-party suppliers while using Jira to track progress and reporting. Ensure systems, data, and processes are integrated safely and financial integrity is maintained.

Provide in-person, phone, and digital banking support to customers at the Preston branch. Responsibilities include handling transactions and queries, guiding customers toward suitable banking products and digital services, protecting customer information and funds, following processes, escalating concerns, and collaborating with branch colleagues. The role requires empathy, adaptability, clear communication, digital confidence, integrity, and a strong customer-service mindset. Banking experience is not required, and training is provided.

Owns the integration and analysis of people, security, technology, fraud, physical security, investigation, and governance data to identify insider-risk patterns. The role produces actionable intelligence, supports investigations, strengthens controls, and develops monitoring, automation, governance, and reporting capabilities. It requires influencing senior stakeholders, translating complex findings into business outcomes, and making risk-based recommendations amid ambiguity.

Provide compassionate, tailored support to vulnerable customers through telephone and back-office channels. Identify appropriate solutions, coordinate with internal teams and external partners, refer cases for specialist assistance, complete administration, and contribute to continuous improvement. The role requires strong communication, empathy, organisation, adaptability, and awareness of policies and regulatory requirements. This is a 12-month fixed-term hybrid position with regular attendance at Glasgow, Gosforth, or Leeds sites.

Manage and improve AWS cloud infrastructure using Terraform and GitHub Actions. Automate deployments, maintain secure and scalable environments, troubleshoot cloud and deployment issues, and support development teams. Deploy and configure Cassandra clusters and container platforms such as Docker and Kubernetes. Provide technical leadership, organize and prioritize work, coach other DevOps engineers, and promote automation and engineering best practices.

Coordinate and continuously improve the Nationwide AI Academy and broader learning programmes. Build learning pathways, deploy content, manage programme operations, track adoption and completion through reports and dashboards, and provide insights on outcomes. Coordinate AI Specialist engagement sessions, communities, communications, and stakeholder activities. Partner with subject matter experts to align learning with AI governance, risk considerations, and organisational priorities while supporting behaviour change and scalable capability building.

Deliver SAP Basis engineering across business-critical SAP platforms, including administration, upgrades, migrations, troubleshooting, monitoring, alerting, and change management. Serve as a SAP Solution Manager specialist for Technical Monitoring, Business Process Monitoring, and ChaRM. Support the transition to SAP Cloud ALM, implement observability capabilities, automate operational tooling, and coordinate platform enhancements through design, testing, implementation, and service transition.

Performs data-heavy functional, regression, and User Acceptance Testing for Finance change initiatives. Designs test cases from requirements and acceptance criteria, validates data using complex SQL and Excel, logs and tracks defects, supports issue resolution, and reports testing progress. Works closely with subject matter experts, business users, and delivery teams in a regulated banking environment.

Support customers in a Nationwide branch, by phone, in person, and through digital services. Handle banking transactions and enquiries accurately, guide customers toward suitable banking products and tools, and deliver friendly, fair service. Identify and escalate concerns, protect customer information and money, and collaborate with colleagues in a busy environment. The role requires adaptability, empathy, clear communication, digital confidence, and a commitment to excellent customer experiences.

Leads a large Fraud Operations customer service function across telephony, digital channels, chat, and alerts. Responsibilities include service delivery, quality, productivity, fraud-loss reduction, risk and issue management, audit support, transformation programs, automation and AI adoption, continuous improvement, stakeholder engagement, and building a high-performing inclusive culture.

Manage business banking applications from submission through account opening, completing Know Your Customer and Know Your Business due diligence, assessing onboarding risks, and securing required approvals. Maintain multiple application pipelines, communicate with customers throughout the process, and support commercial growth while ensuring regulatory and customer safety requirements are met.

Design, build, deploy, and optimize AI-powered products using Azure AI Foundry, Azure OpenAI, LLMs, agentic AI, RAG, vector search, and machine learning. Develop reusable AI frameworks and best practices, deploy solutions through CI/CD pipelines, and promote responsible AI adoption. Collaborate with engineers, data specialists, and stakeholders while translating complex AI concepts into practical business solutions for customer and colleague experiences.

Support customers in a Nationwide branch, by phone, and through digital services. Responsibilities include handling transactions and queries, guiding customers toward suitable banking products and tools, delivering excellent service, following security and fairness procedures, identifying issues, and escalating concerns. The role requires empathy, clear communication, adaptability, digital confidence, teamwork, and integrity in a busy customer-facing environment.

Lead the design and delivery of enterprise AI solutions across Customer Operations. Responsibilities include developing agentic AI, RAG, vector search, and machine learning products; defining AI architecture, governance, security, and Responsible AI standards; leading AI engineers and vendors; implementing LLMOps, CI/CD, monitoring, and platform engineering practices; and influencing AI strategy with architecture, security, risk, and business stakeholders.

Provide in-person, telephone, and digital banking support to customers. Handle transactions and queries accurately, explain relevant banking products and services, identify and escalate concerns, and protect customer interests. The role requires empathy, clear communication, adaptability, digital confidence, teamwork, and careful adherence to processes. This is a permanent, part-time branch position working 21 hours per week in Sutton-in-Ashfield.

Manage remediation projects end-to-end within the Remediation Centre of Excellence: scope, plan, estimate, deliver, monitor controls, manage risks/issues, engage stakeholders, support business readiness, and drive continuous improvement to achieve agreed outcomes and benefits.

Supports customers in a bank branch, by phone, and through digital services. Handles transactions and queries, provides guidance on banking products, promotes digital tools, follows security and compliance processes, and escalates concerns. Delivers empathetic, accurate customer service while collaborating with branch colleagues in a fast-paced environment. No banking experience is required, but customer service experience or passion is beneficial.