Jobs at Nationwide Building Society

Provide in-branch, phone and online customer service: handle transactions and queries, guide customers to suitable banking products and digital tools, follow processes to protect customers, and work as part of a busy branch team to deliver excellent service.

Lead Group Customer Operations delivery for journey ownership, performance, customer intelligence, automation and AI. Set and embed a practical journey ownership framework, drive performance rhythms, prioritise automation opportunities with Technology, and deliver measurable improvements in customer outcomes, colleague experience, resilience and productivity during a 12-month secondment.

Provide in-branch and phone support for everyday banking and savings transactions, guide customers to suitable products and digital tools, follow processes to protect customers, and collaborate with colleagues to deliver excellent service across busy branch operations.

Support end-to-end data science projects: clean, analyse and visualise structured data; assist building, deploying and monitoring predictive models; present insights to stakeholders and learn ML best practices.

Lead development and delivery of a portfolio-wide sustainability strategy, translate ESG goals into actionable plans, ensure regulatory compliance (MEES, IFRS, TCFD), manage performance reporting and governance, deliver initiatives across energy, water, waste and carbon reduction, manage significant budgets and supplier relationships, and influence senior stakeholders to drive measurable sustainability improvements.

Provide in-branch, phone and online customer support for everyday banking transactions and queries. Guide customers to appropriate products and digital tools, follow processes to protect customers, work in a busy team environment, and complete required training.

The Senior Analyst will analyze customer behavior and market trends using SAS, develop data solutions, and present insights to stakeholders to drive business strategy.

Manage remediation projects end-to-end within the Remediation Centre of Excellence: scope, plan, estimate, deliver, monitor controls, manage risks/issues, engage stakeholders, support business readiness, and drive continuous improvement to achieve agreed outcomes and benefits.

Lead marketing communications for change programmes: represent Brand & Marketing in project forums, use data and insight to set objectives and measure success, run test-and-learn activity, create and manage customer communications and assets, ensure brand and governance compliance, and translate performance into actionable insights.

Provide in-branch, phone and online customer service: handle transactions and queries, guide customers on products and digital tools, follow processes, escalate issues, and work with colleagues to deliver excellent, secure customer experiences.

Provide in-branch, phone and online customer support handling transactions, queries and product guidance. Deliver accurate, secure service, follow processes, escalate issues, and support colleagues to ensure excellent customer experiences and promote digital tools.

Lead design and delivery of AWS-based Amazon Connect contact centre solutions. Provide technical leadership, produce HLD/LLD, integrate conversational/chat platforms, support live services, and improve CI/CD, automation, monitoring, and resilience within an Agile squad.

Lead quality, governance, risk, MI/reporting, workforce planning and operational resilience across Business Banking Operations. Manage a team of Quality & Risk Operations Managers, embed governance and control frameworks, provide insight to senior leaders, support large-scale change and ensure regulatory compliance while driving continuous improvement and better customer outcomes using data and automation.

Lead infrastructure and operational resilience projects delivering disaster‑recovery‑ready databases and resilient architectures. Manage multi-million-pound budgets and large teams, oversee design-to-deployment lifecycles, enforce governance, drive cloud adoption and database modernisation, manage suppliers, report progress, mitigate risks, and embed AI-driven process improvements to ensure high availability and regulatory compliance.

Provide front-line branch and phone support to customers: handle transactions, answer queries, guide customers to products and digital tools, follow processes to protect customers, and collaborate with colleagues to deliver excellent service in a busy branch environment.

Lead Operational Excellence for Business Banking: design and execute change governance, assess impact, oversee delivery across complex programmes, manage Operational Excellence managers, mitigate risk, improve customer and colleague experience, and use data and tooling to embed continuous improvement.

Lead end-to-end fulfilment for Everyday Banking and Lending, ensuring excellent customer service, operational efficiency, risk and governance compliance. Drive process simplification, performance improvement, and change delivery while managing and developing Operations Managers and large teams. Collaborate with cross-functional stakeholders and third-party providers to embed resilience, controls, and consistent customer outcomes.

Provide in-branch and remote customer support across phone, video and face-to-face channels. Identify customer needs, explain Nationwide products (cards, loans, insurance, accounts), refer to specialists for complex cases, support vulnerable customers, and act as a branch SME to coach colleagues and deliver excellent service using digital tools.

Lead origination, structuring and execution of complex senior debt transactions for mid-market Manufacturing, Industrials & Defence clients across the UK. Manage full deal lifecycle, build sponsor, corporate and adviser relationships, deliver income growth and risk-adjusted returns, and provide internal leadership and mentorship to grow the Strategic Finance franchise.

Provide in-branch, phone and online customer service: handle transactions, answer queries, guide customers to appropriate products and digital tools, follow processes, spot and escalate issues, and support colleagues to deliver excellent customer experiences.