MI Business Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do 

• The MI Business Analyst will serve as the key contact for all Management Information-related matters, including reporting tool product support, setup, maintenance, issue resolution, and strategic consultation.
• This role involves providing extensive consultation to both internal and external end users regarding MI reporting tools, product usage, and functionality while making effective recommendations on which reports best align with client requirements.
• The analyst will analyze reports to identify trends and their impact on clients, establishing globalization of reporting and processes to field questions and drive continuous improvement.
• Supporting account managers in preparation for monthly client meetings and reviews regarding Business Intelligence aspects will be a core responsibility, along with creating formatted, hierarchy-based reports and establishing new and current local region reporting structures.
• The candidate will lead global data projects and provide strategic collaboration to clients and Amex GBT teams around reporting requirements and global mapping.
• Additionally, the analyst will maintain client setup information in the Amex GBT MI database to ensure consistent global reporting while overseeing delivered recommendations to support BI initiatives.
• The role includes designing and producing advanced dashboards using intelligence tools such as Excel and Access, as well as identifying root causes of data issues to correct source data.
• Finally, the analyst will coordinate production of Business Intelligence reviews, presentations, reports, and scorecards while providing proactive recommendations for best practice reporting and analysis to enhance overall account performance.

What We’re Looking For

• American Express Global Business Travel (Amex GBT) is seeking an MI Business Analyst with a Bachelor's or Master's degree and a minimum of 5 years of professional work experience.
• The ideal candidate will demonstrate exceptional proficiency in the MS Office Suite, particularly Excel and Access, along with proven ability to collaborate seamlessly across functions and teams.
• Strong communication skills are essential, with the capacity to influence both internal and external customers with ease.
• We value candidates who possess strong organizational, analytical, and problem-solving capabilities that enable them to develop and execute strategies to improve customer experience.
• The successful candidate must be a committed team player dedicated to organizational goals and capable of managing time effectively to meet both internal and external expectations.
• Additionally, we seek individuals with the willingness to work flexible hours to support customers across different regions and time zones.
• Above all, we are looking for a strategic thinker who can bridge data insights with business outcomes and drive meaningful impact across our global operations.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!