Mgr Revenue Cycle Optimization

SUMMARY:
The Manager, RevCycle Optimization will lead a small, specialized team responsible for Epic optimization, innovation, workflow redesign, training, automation, and cross-functional process improvement across the full Revenue Cycle enterprise. This role will partner with Hospital Billing, Professional Billing, Patient Access, Coding, Denials, Revenue Integrity, HIM, Cash Posting, IT, and other stakeholders to reduce preventable denials, identify net new revenue opportunities, reduce avoidable write-offs, improve Epic workflow adoption, and standardize operational practices.

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
In addition, our leaders will demonstrate an aptitude for:
Ensure Accountability and Build Effective Teams
Drive Vision and Purpose and Optimize Work Processes
By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.
RESPONSIBILITIES:

• Lead the RevCycle Optimization Team and establish a structured approach for identifying, prioritizing, implementing, and tracking Revenue Cycle optimization initiatives.
• Partner with Hospital Billing, Professional Billing, Patient Access, Coding, Denials, Revenue Integrity, HIM, Cash Posting, IT, and related stakeholders to identify workflow gaps, denial drivers, automation opportunities, training needs, and revenue leakage.
• Manage a portfolio of Epic optimization, workflow redesign, automation, training, and innovation initiatives tied to denial reduction, net-new revenue capture, avoidable write-off reduction, and operational efficiency.
• Lead cross-functional workflow reviews to identify root causes of recurring issues, including preventable denials, manual rework, inconsistent Epic workflows, missed automation opportunities, and process variation.
• Translate operational issues into actionable plans, including Epic enhancement requests, workflow changes, reporting needs, testing plans, training approaches, user adoption support, and benefit tracking.
• Develop and oversee training materials, job aids, workflow documentation, quick guides, playbooks, and communication plans to support consistent adoption of optimized workflows. Draft for HR review
• Partner through a dotted-line structure with existing Hospital Billing and Professional Billing denial/reporting analytics teams to ensure priorities are informed by denial trends, operational data, reporting insights, and financial opportunity. • Identify opportunities for Epic workflow automation, robotic process automation, workqueue redesign, reporting enhancements, process standardization, and technology-enabled improvements. • Support change management by aligning leaders, subject matter experts, frontline users, Epic/IT partners, and operational stakeholders around practical implementation plans. • Track financial and operational outcomes, including denial reduction, write-off reduction, net-new revenue capture, productivity improvement, reduction in manual work, and sustained workflow adoption. • Mentor and guide the Senior Analyst, RevCycle Optimization in workflow assessment, data review, project execution, training development, documentation, and stakeholder engagement.

MINIMUM QUALIFICATIONS:
BASIC KNOWLEDGE:
 

• Bachelor’s degree or equivalent combination of education and relevant healthcare Revenue Cycle experience.
• Significant experience in healthcare Revenue Cycle operations, Epic workflow support, process improvement, training, workflow redesign, project management, or related operational improvement work.
• Demonstrated ability to lead cross-functional initiatives across multiple departments and stakeholder groups.
• Strong understanding of Revenue Cycle workflows, including front-end, mid-cycle, back-end, billing, denials, reimbursement, operational performance drivers, and user adoption challenges.
• Experience developing training materials, workflow documentation, job aids, operational playbooks, or adoption tools for operational users.
• Strong communication, facilitation, problem-solving, prioritization, and project execution skills. Preferred Qualifications
• Epic certification, Epic credentialed trainer background, or deep Epic workflow experience.
• Experience with Epic Cadence, Patient Access workflows, authorizations, eligibility, denials, billing, workqueues, or related Revenue Cycle functionality.
• Experience with automation, robotic process automation, digital transformation, workflow standardization, or technology-enabled process improvement.
• Experience leading enterprise training rollouts, Epic go-live/post-live support, workflow reset efforts, or Revenue Cycle optimization initiatives.
• Demonstrated history of measurable financial or operational outcomes such as denial reduction, efficiency gains, write-off reduction, reimbursement improvement, or vendor cost reduction.

Skills

• Epic workflow optimization
• Revenue Cycle management
• Denial prevention and reduction • Avoidable write-off reduction
• Net-new revenue identification
• Workflow redesign
• Training development and adoption
• Cross-functional leadership

SUPERVISORY RESPONSIBILITY:
Supervises
up to 5 FTEs.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: