We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position SummaryWe are seeking a Concur Expense & Insights Manager to lead the enterprise Concur Expense program by combining operational excellence, expense governance, and business insight generation. This role ensures an efficient, compliant, and user-friendly expense experience while leveraging expense data to identify trends, improve controls, support strategic decision-making, and drive continuous improvement.
This role is responsible for the end-to-end integrity of the travel and expense process, partnering with internal stakeholders and third-party support teams, and driving continuous improvements that strengthen compliance, enhance user experience, and improve operational efficiency.
The position partners closely with Procurement, Finance, HR, Compliance, IT, and business leaders to strengthen operations, enhance governance, and deliver actionable business insights—advancing the program from a primarily transactional model to a more structured, controlled, and scalable operation.
Key Responsibilities1. Concur Expense Program Leadership- Lead the day-to-day SAP Concur Expense program, including submission, audit, approval, reimbursement, and policy execution
- Serve as the primary point of contact for external support partners; oversee daily operations, including ticket management, escalations, and SLA performance
- Partner with stakeholders and third-party support teams to deliver an excellent colleague experience
- Develop SOPs, training materials, and user guidance
- Identify opportunities to simplify processes, address bottlenecks and recurring user challenges, and improve operational efficiency
- Analyze expense data to identify trends, risks, compliance issues, and improvement opportunities
- Conduct research and translate findings into actionable recommendations
- Develop executive-ready reports, dashboards, and presentations
- Evaluate operational and financial impacts of policy or process changes
- Support sourcing initiatives with expense-related insights
- Enforce company Concur Expense policy through consistent, structured processes; review and resolve policy exceptions, noncompliant spend, and escalation cases
- Partner with leadership to address repeat exceptions or higher-risk behaviors, and recommend long-term solutions to recurring issues
- Strengthen governance through proactive monitoring and preventive controls
- Support the implementation of controls to reduce misuse and improve policy adherence
- Evaluate automation and AI opportunities, including AI-driven solutions for expense validation and anomaly detection, to improve efficiency and oversight
- Support modernization initiatives across the Concur Expense program, including enhanced reporting, monitoring, and new tools
- Partner with analytics teams to translate insights into actionable process and system improvements
- Build partnerships across Procurement, Finance, HR, Compliance, IT, and business teams
- Act as a trusted, solution-oriented partner, providing clear and professional guidance to employees and business partners
- Improve the overall user experience by reducing friction in submission and resolution processes
- Translate business needs into process improvements and reporting solutions
- Support leadership with actionable insights and recommendations
- 5+ years of experience in Concur Expense, Finance, Procurement, or Business Operations
- Experience supporting SAP Concur or comparable expense platforms, with a proven understanding of travel expense policies, compliance frameworks, and internal controls
- Proven experience managing third-party vendors or offshore support teams
- Strong analytical, research, and problem-solving skills, including the ability to diagnose process or system issues and drive resolution
- Experience working with cross-functional stakeholders
- Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels
- SAP Concur administration experience, including configuring audit rules
- Experience with expense data analysis and governance
- Experience developing executive reporting
- Experience using AI or automation to improve business processes
- Exposure to process improvement or transformation initiatives, including support of large, complex enterprise environments
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years of experience in Concur Expense, Finance, Procurement, or Business Operations
- Experience supporting SAP Concur or comparable expense platforms, with understanding of travel expense policies, compliance frameworks, and internal controls
- Proven experience managing third-party vendors or offshore support teams
- Strong analytical, research, and problem-solving skills, including ability to diagnose process or system issues and drive resolution
- Experience working with cross-functional stakeholders
- Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels
- SAP Concur administration experience, including configuring audit rules
- Experience with expense data analysis and governance
- Experience developing executive reporting
- Experience using AI or automation to improve business processes
- Exposure to process improvement or transformation initiatives in large enterprise environments
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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