The Role
Configure, maintain, and support a meter software agent; onboard external customers; map customers and equipment; manage system records; perform preventative maintenance; troubleshoot meter collection issues; document activities; meet department metrics; and provide responsive customer support by phone and email.
Summary Generated by Built In
Applied Innovation is seeking a Meter Analyst to configure, maintain, and support our meter software agent. This is an in-office position, working out of our Grand Rapids Michigan, Distribution Center.
Meter Analyst Responsibilities/Objectives
Meter Analyst Requirements
Experience working with the following
Applied Innovation offers a full benefit program that includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.
Meter Analyst Responsibilities/Objectives
- Onboard external customers to our supported meter software agent
- Maintain meter environment by mapping customers, equipment, adding/removing records and conducting preventative maintenance to the system.
- Resolve external customer meter collection challenges utilizing an established troubleshooting process.
- Maintain proper documentation for historical and analytical purposes.
- Meet or exceed department metrics.
- Provide our customers with Fast, Friendly, and Amazing service.
Meter Analyst Requirements
- Strong problem solving and troubleshooting skills.
- Excellent communication skills.
- Ability to provide customer focused end-user support by phone, and e-mail.
Experience working with the following
- External customers
- Microsoft Outlook, Word, and Excel.
Applied Innovation offers a full benefit program that includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.
Skills Required
- Strong problem-solving and troubleshooting skills
- Excellent communication skills
- Ability to provide customer-focused end-user support by phone and email
- Experience working with external customers
- Experience with Microsoft Outlook, Word, and Excel
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The Company
What We Do
Applied Innovation is a family‑owned business technology provider (founded 1987) that delivers managed IT, imaging/print, automation, document workflow and security solutions. With a 500+ team across Michigan, Indiana, Ohio and Florida, the company partners with best‑in‑class vendors to simplify technology, modernize processes (including RPA and document automation), strengthen security, and help organizations run smarter, faster, and more securely for healthcare, manufacturing and other business customers.
