The Role
The Merchant Services Representative engages in consultative sales, helping clients with credit card processing and recommending solutions, aiming to convert leads into merchant account applications while providing excellent service.
Summary Generated by Built In
Overview
Our Merchant Services team supports the growth of the Merchant Services portfolio through consultation calls and is responsible for having clients agree to apply for merchant accounts. We take a curious and consultative approach to engage and successfully convert client leads into merchant account applications. We aim to ensure our clients have the most efficient and cost effective products by asking questions to uncover their merchant processing needs. Learning about their unique business helps us to recommend viable solutions to drive their business growth.
This job is coded as "Flex" which means the company does not currently require this position to be performed in office.
Wage
$18.50 / hour
Benefits
Responsibilities
Requirements
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Merchant Services Representative
Remote | Post Falls, ID | Spokane, WA | Salt Lake City, UT | Austin, TX
Apply Now
Why Work Here
You understand the importance of providing stellar customer service and growing relationships with value added services. You are solution oriented and like the process of asking all the right questions to ensure you are making the best possible suggestion for our clients, especially if it requires your to do some negotiating to help them reach their goals! You may not have a ton of experience in banking or the world of payment processing, but you have the will and desire to learn and join Corporate Tools as we expand our services in this growing industry.
Our Merchant Services team supports the growth of the Merchant Services portfolio through consultation calls and is responsible for having clients agree to apply for merchant accounts. We take a curious and consultative approach to engage and successfully convert client leads into merchant account applications. We aim to ensure our clients have the most efficient and cost effective products by asking questions to uncover their merchant processing needs. Learning about their unique business helps us to recommend viable solutions to drive their business growth.
This job is coded as "Flex" which means the company does not currently require this position to be performed in office.
Wage
$18.50 / hour
Benefits
- 100% employer-paid medical, dental and vision for employees
- Annual review with raise option
- 22 days Paid Time Off accrued annually, and 4 holidays
- After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
- The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
- Paid Parental Leave
- Up to 6% company matching 401(k) with no vesting period
- Quarterly allowance
- Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
- Open concept office with friendly coworkers
- Creative environment where you can make a difference
- No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
- Trail Mix Bar - oh yeah
Responsibilities
- Placing outbound calls to clients for credit card processing consultations
- Consult with merchants to ensure they have the most efficient and cost effective products for their needs
- Use consultative sales approach to successfully convert client leads into merchant account applications with credit card processors we partner with
- Review merchant processing needs, recommend viable solutions, and drive merchant growth by having clients agree to apply for merchant accounts
- Provide superior customer service and relationship management as the department grows
- Communicate professionally with clients via phone and email
- Timely and professional follow up on pricing quotes.
- Have fun building something great!
- Help support other customer service groups as needed
Requirements
- Excellent attention to detail
- Self motivated and quick learner
- Excellent customer service with the ability to listen critically
- Must have a strong work ethic and welcome coaching
- Knowledge of computers and the ability to navigate systems to gather information
- Strong verbal and written communication and problem solving and negotiation skills
- Comfortable calling customers and speaking on the phone
- Technical aptitude with the ability to learn how point of sale systems and credit card terminals work
- Merchant services or banking experience helpful, but not required
Back to Jobs
Merchant Services Representative
Remote | Post Falls, ID | Spokane, WA | Salt Lake City, UT | Austin, TX
Apply Now
Why Work Here
You understand the importance of providing stellar customer service and growing relationships with value added services. You are solution oriented and like the process of asking all the right questions to ensure you are making the best possible suggestion for our clients, especially if it requires your to do some negotiating to help them reach their goals! You may not have a ton of experience in banking or the world of payment processing, but you have the will and desire to learn and join Corporate Tools as we expand our services in this growing industry.
Skills Required
- Excellent attention to detail
- Self motivated and quick learner
- Excellent customer service with the ability to listen critically
- Must have a strong work ethic and welcome coaching
- Knowledge of computers and the ability to navigate systems to gather information
- Strong verbal and written communication skills
- Problem solving and negotiation skills
- Comfortable calling customers and speaking on the phone
- Technical aptitude with the ability to learn how point of sale systems and credit card terminals work
- Merchant services or banking experience helpful
What the Team is Saying
Jason
Software Engineer
Joshua Stubb
Front End Web Developer
Vanessa Sickles
Front-End Web Developer
Josh Groeschl
Software Developer
Hank
Dumpster Fire Fighter
Corporate Tools LLC Compensation & Benefits Highlights
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Healthcare Strength — Employer-paid medical, dental, and vision coverage for employees is stated at 100%, with a self-funded plan to handle out-of-network needs and access to therapy resources in some locations. These elements collectively indicate strong, accessible healthcare protection.
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Retirement Support — A Safe Harbor 401(k) managed by Fidelity is advertised with immediate vesting and a company match up to 6%. This structure provides meaningful retirement value from day one of eligibility.
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Leave & Time Off Breadth — Paid time off begins at a generous level, increases with tenure, and transitions to flexible/unlimited time off after five years. Paid parental leave complements the PTO structure and broadens time-off support.
Corporate Tools LLC Insights
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The Company
What We Do
Corporate Tools is proudly, stubbornly independent. No outside investors calling the shots. It’s just us choosing customers over profits, every time. We build the behind-the-scenes tools that keep businesses running: software, LLC filings, registered agent service, website and domain registration, address services… basically all the unglamorous stuff that makes companies actually work. We’ve grown into one of the largest B2B providers in the U.S. by sticking to a simple mission: solve the real, messy, confusing problems of starting and running a business, while keeping your privacy intact and making your life a whole lot easier.
Why Work With Us
We’re privately held, debt free, and focused on people. Not investors. That means we can keep hiring folks we like, building tools that actually work, and making sure our customers are taken care of. If you want to know more about what values drive us, check out our Company Principles.
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Corporate Tools LLC Teams
Corporate Tools LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As a hybrid employer we have full-time remote employees and employees that live near our offices who have the option to work in-office or from home. There are just a few, select roles that specify and require some in-office time.
Typical time on-site:
Flexible
