Responsible for the end-to-end management of American Express merchant relationships with key Merchants in Mexico within an assigned portfolio. This role is focused on developing and strengthening long-term strategic partnerships, ensuring a deep understanding of client needs, and delivering value-driven solutions.
The position requires the ability to effectively influence, collaborate, and apply consultative selling techniques to enhance the American Express value proposition. Additionally, the role is accountable for implementing profitable business strategies that balance client satisfaction with the company’s financial objectives, driving sustainable growth and strong business performance across the portfolio.
ResponsibilitiesManage a portfolio of high value portfolio of merchants and drive growth through proactive account development.
Drive business results and support delivery of all key business metrics and goals
Comfortable and experienced in establishing and maintaining positive multi-level relationships with clients
Execution of opportunities to drive and improve merchant satisfaction.
Develop and deliver creative and optimal solutions to address complex business needs, help grow the relationship and remove pain points.
Focus on delivering high quality servicing and merchant experience on developing and executing winning strategies.
Proven track record of delivering flawless results in a fast-paced environment with priorities that may change daily.
Strong team player with remarkable verbal and written communication strategic, consultative and communication skills to present and address complex business issues and opportunities.
Ability to establish strong relationships internally with other Business Units and externally with current or potential partners to valuate lead generation and expansion opportunities.
Very good statistical and analytical skills.
The resilience and composure to remain positive under pressure and continually evolving circumstances.
Excellent command of English (both verbal & written) - clear & eloquent, tailored to the audience.
Excellent customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and effective communication.
Goal oriented with effective time management skills.
IA knowledge is important for this position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Proven track record of delivering flawless results in a fast-paced environment
- Strong verbal and written communication skills
- Ability to establish strong relationships internally and externally
- Good statistical and analytical skills
- Excellent command of English (verbal & written)
- Excellent customer service experience
- Goal oriented with effective time management skills
- IA knowledge is important for this position
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
